Course in Customer Relations in Dubai in United Arab Emirates

View all Courses in Customer Relations 2018 in Dubai in United Arab Emirates

Customer Relations

You can usually take higher education courses if you’re 18 or older. They’re regularly taught in universities, colleges and professional institutions such as art schools or agricultural colleges - nearly all of which have their own websites. You can get a wide range of skills, for example, diplomas, bachelor degrees, foundation degrees and post-graduate degrees.

A customer relations program is usually designed to help students learn the skills they need to work in careers that are customer-focused, such as those in the hospitality and retail industries. Programs may include courses on marketing, communications, consumer behavior, sales and management.

Education in the United Arab Emirates has its benefits: sun, sea, sand, tax-free earnings after graduation and some of the best universities in the Gulf region.In addition, a number of highly ranked universities based in other countries have branch campuses in the UAE.

Dubai is a city located in the United Arab Emirates and is one of the seven emirates that make up the country. With a population of more than 2 million residents, it ranks as the most populous emirate in the UAE. It has one of the most tallest and unique skylines and hosts a number of higher learning establishments within.

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Advanced Customer Relation Management

Campus Full time September 2018 United Arab Emirates Dubai Abu Dhabi

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. [+]

*Develop a holistic customer care approach by taking into consideration 7 different aspects of the definition of

customer service

*Create objectives and programs to maximize internal customer satisfaction

*Evaluate the design, implementation and analysis of customer satisfaction surveys

*Use customer complaints as springboard for service improvement

*Write Service Level Agreements (SLAs) to ensure clarity and conformance

*Assess the service aspect of the organization or department through well-chosen Key Performance Indicators