Part time Course in Customer Relations

View Part time Courses in Customer Relations 2018

Customer Relations

You can usually take higher education courses if you’re 18 or older. They’re regularly taught in universities, colleges and professional institutions such as art schools or agricultural colleges - nearly all of which have their own websites. You can get a wide range of skills, for example, diplomas, bachelor degrees, foundation degrees and post-graduate degrees.

Customer relations programs can help students learn what they need to work in retail or other customer-based positions. Courses in a program may cover topics that include consumer behavior, communications, marketing, customer relationship management, sales and retail management.

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Master Class - Digital Acceleration

Hyper Island
Campus 2 days October 2018 USA East New York Singapore Sweden Stockholm United Kingdom London UK Online + 5 more

In Hyper Islands Digital Acceleration Master Class you’ll cover the key elements of digital communications, learn about the networked society, and understand the implications for your business. We hold this 2-day course across different locations, Including London, Stockholm, Sao Paulo, and Singapore. Other Cities are added constantly. [+]

Engage and grow your network

In this 2-day Digital Acceleration Master Class you’ll cover the key elements of digital communications, learn about the networked society, and understand the implications in your business. We will also touch on customer growth, and tools & tactics that lead change.

You will identify and seize new opportunities through interactive sessions with digital experts, hands-on collaborative workshops, and lively discussions with peers. All of it is focused on helping you to apply new knowledge and insights into your daily work.

The class has been designed for a broad range of professionals who use communications as a tool for engaging with customers, clients, and building relationships: Previous attendees have included Account Managers, Copywriters, Creative Directors, Brand/Communications/Marketing Managers, Heads of Digital/Sales/Strategy, but not limited to theses roles... [-]


Advanced Customer Relation Management

Convertas
Campus September 2018 United Arab Emirates Dubai Abu Dhabi United Kingdom London Turkey Istanbul Malaysia Kuala Lumpur + 5 more

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. [+]

*Develop a holistic customer care approach by taking into consideration 7 different aspects of the definition of

customer service

*Create objectives and programs to maximize internal customer satisfaction

*Evaluate the design, implementation and analysis of customer satisfaction surveys

*Use customer complaints as springboard for service improvement

*Write Service Level Agreements (SLAs) to ensure clarity and conformance

*Assess the service aspect of the organization or department through well-chosen Key Performance Indicators

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Course in Marketing - Skills Programme in Customer Relationship Management

Damelin Part Time
Campus Part time 72 hours February 2018 South Africa Johannesburg

Upon successful completion of the programme and if the learner is found to be “Competent” in the PoE, the learner will receive a Services SETA Statement of Results outlining the unit standard covered in the Skills Programme in Customer Relationship Marketing and 19 credits achieved. [+]

Course in Marketing - Skills Programme in Customer Relationship ManagementCertificationUpon successful completion of the programme and if the learner is found to be “Competent” in the PoE, the learner will receive a Services SETA Statement of Results outlining the unit standard covered in the Skills Programme in Customer Relationship Marketing and 19 credits achieved.Entry Requirements

    If done on a full-time basis:     Knowledge, comprehension and application of the English language at NQF 3/Grade 11 or equivalent     Knowledge, comprehension and application of Mathematical Literacy at NQF 3/Grade 11 or equivalent     Knowledge, comprehension and application of a South African 2nd language at NQF Level 2/Grade 10 or equivalent     Knowledge, comprehension and application of Computer Literacy at NQF Level 3/Grade 11 or equivalent     Admission may be subject to an interview with an academic staff member     If done on a part-time basis:     Knowledge, comprehension and application of Numeracy and Literacy (1st and 2nd language) at Grade 12 or equivalent     CAT has been approved, thus exempting the learner from doing the fundamentals ... [-]

Blazing Service

University of Tulsa College of Business Administration
Campus Part time 2 days November 2018 USA Tulsa Toledo + 1 more

Blazing Service is a fast-paced, interactive training program combining best practices of classroom instruction with easy-to-use web based reinforcement tools after the two-day course. [+]

What is Blazing Service?

Blazing Service is a fast-paced, interactive training program combining best practices of classroom instruction with easy-to-use web based reinforcement tools after the two-day course. Designed specifically for customer service providers in high customer-contact organizations, Blazing Service helps employees grasp and apply proven interpersonal and problem-solving techniques through fun experiential exercises, insightful small group discussion, skills practice sessions, and practical application. Participants return to their jobs with relevant tools and action plans to apply them.

Who Needs Blazing Service?

Any organization with employees who provide customer service, including bank tellers, customer service representatives, telephone call center representatives, cashiers, retail sales associates, and anyone who delivers a product or service involving customer contact.... [-]


Balanced scorecard

Institute for Business and Public Administration, Bucharest (ASEBUSS)
Campus Part time September 2018 Romania Bucharest

The Balanced Scorecard Approach to Performance Management seminar is primarily intended for people who will be using The Balanced Scorecard methodologies in their workplace. [+]

Seminar Objectives:

The Balanced Scorecard Approach to Performance Management seminar is primarily intended for people who will be using The Balanced Scorecard methodologies in their workplace. Upon completion of this course you will be able to:

* Discuss the issues creating the need for The Balanced Scorecard Methodology * Define, compare, and contrast The Balanced Scorecard Methodology to traditional financial reporting methodologies. * Define and give examples of lagging performance indicators * Discuss how to identify leading performance indicators * Define and give examples of “financial” performance indicators * Define and give examples of “customer” performance indicators * Define and give examples of “internal process” performance indicators * Define and give examples of “learning and growth” performance indicators * Describe requirements for successful implementation of The Balanced Scorecard Methodology * List possible resistance to successful implementation of The Balanced Scorecard Methodology ... [-]


Managing Customer Relationships for Profit

Kellogg School of Management at Northwestern University
Campus Part time 3 days September 2018 USA Evanston Midland + 1 more

This program helps senior marketing, IT, and operations executives to design and implement successful customer relationship management strategies for their organizations. Participants will learn state-of-the-art techniques for acquiring new customers, enhancing the value of existing customers, retaining profitable customers, and maximizing customer profitability in consumer as well as business-to-business settings. [+]

As products become less differentiated and demand growth slows, the profitability of a firm increasingly depends on its ability to find, grow, and keep the most valuable customers. This program helps senior marketing, IT, and operations executives to design and implement successful customer relationship management strategies for their organizations. The program offers a cross-functional and technology-enabled perspective on managing customer relationships for profit. Representing a fundamentally different approach to marketing, the program takes a holistic view of customer relationship management by including concepts from marketing analytics, technology management, organization design, and change management. Participants will learn state-of-the-art techniques for acquiring new customers, enhancing the value of existing customers, retaining profitable customers, and maximizing customer profitability in consumer as well as business-to-business settings. Participants will leave with actionable insights into customer life-cycle management, customer lifetime value measurement, and customer profitability measurement.Key Benefits During this course, you will:... [-]