Part time Course in Customer Relations in North America

Find Part time Courses in Customer Relations in North America 2018

Customer Relations

A course is the study of a particular topic within a wider subject area and is the foundation of a qualification. A typical course includes lectures, assessments and tutorials.

A customer relations program is usually designed to help students learn the skills they need to work in careers that are customer-focused, such as those in the hospitality and retail industries. Programs may include courses on marketing, communications, consumer behavior, sales and management.

From indigenous civilizations to modern day empires, North America has plenty of hands-on educational opportunities to offer scholars. Filled with a range of distinct cultures, students can educate themselves in well-rounded way.

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Master Class - Digital Acceleration

Hyper Island
Campus 2 days October 2018 USA East New York Singapore Sweden Stockholm United Kingdom London UK Online + 5 more

In Hyper Islands Digital Acceleration Master Class you’ll cover the key elements of digital communications, learn about the networked society, and understand the implications for your business. We hold this 2-day course across different locations, Including London, Stockholm, Sao Paulo, and Singapore. Other Cities are added constantly. [+]

Engage and grow your network

In this 2-day Digital Acceleration Master Class you’ll cover the key elements of digital communications, learn about the networked society, and understand the implications in your business. We will also touch on customer growth, and tools & tactics that lead change.

You will identify and seize new opportunities through interactive sessions with digital experts, hands-on collaborative workshops, and lively discussions with peers. All of it is focused on helping you to apply new knowledge and insights into your daily work.

The class has been designed for a broad range of professionals who use communications as a tool for engaging with customers, clients, and building relationships: Previous attendees have included Account Managers, Copywriters, Creative Directors, Brand/Communications/Marketing Managers, Heads of Digital/Sales/Strategy, but not limited to theses roles... [-]


Blazing Service

University of Tulsa College of Business Administration
Campus Part time 2 days November 2018 USA Tulsa Toledo + 1 more

Blazing Service is a fast-paced, interactive training program combining best practices of classroom instruction with easy-to-use web based reinforcement tools after the two-day course. [+]

What is Blazing Service?

Blazing Service is a fast-paced, interactive training program combining best practices of classroom instruction with easy-to-use web based reinforcement tools after the two-day course. Designed specifically for customer service providers in high customer-contact organizations, Blazing Service helps employees grasp and apply proven interpersonal and problem-solving techniques through fun experiential exercises, insightful small group discussion, skills practice sessions, and practical application. Participants return to their jobs with relevant tools and action plans to apply them.

Who Needs Blazing Service?

Any organization with employees who provide customer service, including bank tellers, customer service representatives, telephone call center representatives, cashiers, retail sales associates, and anyone who delivers a product or service involving customer contact.... [-]


Managing Customer Relationships for Profit

Kellogg School of Management at Northwestern University
Campus Part time 3 days September 2018 USA Evanston Midland + 1 more

This program helps senior marketing, IT, and operations executives to design and implement successful customer relationship management strategies for their organizations. Participants will learn state-of-the-art techniques for acquiring new customers, enhancing the value of existing customers, retaining profitable customers, and maximizing customer profitability in consumer as well as business-to-business settings. [+]

As products become less differentiated and demand growth slows, the profitability of a firm increasingly depends on its ability to find, grow, and keep the most valuable customers. This program helps senior marketing, IT, and operations executives to design and implement successful customer relationship management strategies for their organizations. The program offers a cross-functional and technology-enabled perspective on managing customer relationships for profit. Representing a fundamentally different approach to marketing, the program takes a holistic view of customer relationship management by including concepts from marketing analytics, technology management, organization design, and change management. Participants will learn state-of-the-art techniques for acquiring new customers, enhancing the value of existing customers, retaining profitable customers, and maximizing customer profitability in consumer as well as business-to-business settings. Participants will leave with actionable insights into customer life-cycle management, customer lifetime value measurement, and customer profitability measurement.Key Benefits During this course, you will:... [-]