Course in Customer Relations in North America

Compare Course Studies in Customer Relations in North America 2017

Customer Relations

You can usually take higher education courses if you’re 18 or older. They’re regularly taught in universities, colleges and professional institutions such as art schools or agricultural colleges - nearly all of which have their own websites. You can get a wide range of skills, for example, diplomas, bachelor degrees, foundation degrees and post-graduate degrees.

A customer relations program is usually designed to help students learn the skills they need to work in careers that are customer-focused, such as those in the hospitality and retail industries. Programs may include courses on marketing, communications, consumer behavior, sales and management.

The United States of America is located on the continent of North America. It is the third largest country by size in the world. It has a relatively short history compared to other world nations, has one of the world's largest economies, and has one of the world's most diverse populations.

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Skill Building Programs

Computer Systems Institute
Campus Full time 11 - 44 weeks Open Enrollment USA Chicago Worcester Lombard Charlestown Skokie + 4 more

Computer Systems Institute’s Skill Building programs offer a way for students to gain professional skills needed in the business world. Each program is a specialized, fast-paced, flexible, and academically rigorous course of study. [+]

Course Studies in Customer Relations in North America 2017. Skill Building Programs Computer Systems Institute’s Skill Building programs offer a way for students to gain professional skills needed in the business world. Each program is a specialized, fast-paced, flexible, and academically rigorous course of study. Students supplement classroom lecture with externships in various industry positions. Each program is four academic quarters (44 academic weeks) in length and includes externships as an integral part of learning. These programs are not eligible for Title IV funding (financial aid). Customer Service Specialist Program – 1 Year/44 weeks Tuition – $4,700 per year or $1,175 per quarter Book Fee and Supply Fee – $90 per quarter The Customer Service Specialist program offers advanced development and training in professional and business-related skills. Students learn core competencies of customer relationship management through techniques that teach them to assess, assist, and meet the needs of customers. All four courses of the program – Customer Relationship Management, Call Center, Personal and Home Care Aide, and Customer Service as a Career – will focus on customer service and professional business skills. Customer Relationship Management Course Length: 1 Quarter or 11 weeks Call Center Course Length: 1 Quarter or 11 weeks Case Studies in Customer Service Course Length: 1 Quarter or 11 weeks Customer Service as a Career Course Length: 1 Quarter or 11 weeks Hospitality Industry Professional Program – 1 Year/44 weeks Tuition – $4,700 per year or $1,175 per quarter Book Fee and Supply Fee – $90 per... [-]

Managing Customer Relationships for Profit

Kellogg School of Management at Northwestern University
Campus Part time 3 days September 2017 USA Evanston Midland + 1 more

This program helps senior marketing, IT, and operations executives to design and implement successful customer relationship management strategies for their organizations. Participants will learn state-of-the-art techniques for acquiring new customers, enhancing the value of existing customers, retaining profitable customers, and maximizing customer profitability in consumer as well as business-to-business settings. [+]

As products become less differentiated and demand growth slows, the profitability of a firm increasingly depends on its ability to find, grow, and keep the most valuable customers. This program helps senior marketing, IT, and operations executives to design and implement successful customer relationship management strategies for their organizations. The program offers a cross-functional and technology-enabled perspective on managing customer relationships for profit. Representing a fundamentally different approach to marketing, the program takes a holistic view of customer relationship management by including concepts from marketing analytics, technology management, organization design, and change management. Participants will learn state-of-the-art techniques for acquiring new customers, enhancing the value of existing customers, retaining profitable customers, and maximizing customer profitability in consumer as well as business-to-business settings. Participants will leave with actionable insights into customer life-cycle management, customer lifetime value measurement, and customer profitability measurement.Key Benefits During this course, you will:... [-]


New Strategies for Creating & Managing Customer Loyalty

McCombs School of Business, University of Texas at Austin
Campus Part time 2 days September 2017 USA Austin Dallas Mexico Mexico City + 3 more

In this session we examine what customer focus means, why customer retention is so vital to the firm, and what it takes to achieve customer loyalty. [+]

Course Studies in Customer Relations in North America 2017.

Description

 

The only way companies make money is through their customers. Too often, we lose touch with our customers and we forget how important they are to the success of the organization. In this session we examine what customer focus means, why customer retention is so vital to the firm, and what it takes to achieve customer loyalty. You will examine seven different skills important to building and maintaining customer loyalty including methods of being attentive and responsive to them, techniques for enhancing loyalty, ways of building trust and commitment, methods for demonstrating competency, strategies for recovering from poor customer interactions, principles of hassle-free service, and ways of effectively communicating with customers be it in sales encounter or in a problem solving session. The program focuses on what individual employees can do to build and enhance customer loyalty.... [-]