Course in Customer Relations in Middle East

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Customer Relations

Universities and colleges set their own admission requirements for higher education courses, so they vary broadly. Depending on the course, students may be able to get into higher education with a range of qualifications. If you're applying to do a course, you may find that work experience is taken into consideration alongside any qualifications you have. Some higher education institutes and colleges offer courses as preparation for a certain type of degrees. They usually don't result in separate criteria as they simply qualify you to enter the degree program itself. Courses can be taught in a broad selection of fields of study.

A customer relations program generally teaches students about serving customers and creating a good overall client experience. In a program, students may learn about customer relationship management, complaint resolution, communications, marketing, sales, retail management and consumer behavior.

The Middle East is as rich in history as it is in languages. Scholars in this region can expose themselves to over 25 languages including Arabic, Kurdish and Turkish in addition to ancient historical monuments. 

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Advanced Customer Relation Management

Campus Full time September 2018 United Arab Emirates Dubai Abu Dhabi United Kingdom London Turkey Istanbul Malaysia Kuala Lumpur + 6 more

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. [+]

*Develop a holistic customer care approach by taking into consideration 7 different aspects of the definition of

customer service

*Create objectives and programs to maximize internal customer satisfaction

*Evaluate the design, implementation and analysis of customer satisfaction surveys

*Use customer complaints as springboard for service improvement

*Write Service Level Agreements (SLAs) to ensure clarity and conformance

*Assess the service aspect of the organization or department through well-chosen Key Performance Indicators