A course refers to a specialized study program. It usually takes place on campus but can be delivered online. Courses are popular for people who want to get specific knowledge in one subject.
Customer relations programs can help students learn what they need to work in retail or other customer-based positions. Courses in a program may cover topics that include consumer behavior, communications, marketing, customer relationship management, sales and retail management.
Europe is, by convention, one of the world's seven continents. Comprising the western most point of Eurasia, Europe is usually divided from Asia by the watershed divides of the Ural and Caucasus Mountains, the Ural River, the Caspian and Black Seas, and the waterways connecting the Black and Aegean Seas.
View all Courses in Customer Relations in Europe 2018
In Hyper Islands Digital Acceleration Master Class you’ll cover the key elements of digital communications, learn about the networked society, and understand the implications for your business. We hold this 2-day course across different locations, Including London, Stockholm, Sao Paulo, and Singapore. Other Cities are added constantly. [+]
In this 2-day Digital Acceleration Master Class you’ll cover the key elements of digital communications, learn about the networked society, and understand the implications in your business. We will also touch on customer growth, and tools & tactics that lead change.
You will identify and seize new opportunities through interactive sessions with digital experts, hands-on collaborative workshops, and lively discussions with peers. All of it is focused on helping you to apply new knowledge and insights into your daily work.
The class has been designed for a broad range of professionals who use communications as a tool for engaging with customers, clients, and building relationships: Previous attendees have included Account Managers, Copywriters, Creative Directors, Brand/Communications/Marketing Managers, Heads of Digital/Sales/Strategy, but not limited to theses roles... [-]
Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. [+]
*Develop a holistic customer care approach by taking into consideration 7 different aspects of the definition of
*Create objectives and programs to maximize internal customer satisfaction
*Evaluate the design, implementation and analysis of customer satisfaction surveys
*Use customer complaints as springboard for service improvement
*Write Service Level Agreements (SLAs) to ensure clarity and conformance
*Assess the service aspect of the organization or department through well-chosen Key Performance Indicators[-]
The Balanced Scorecard Approach to Performance Management seminar is primarily intended for people who will be using The Balanced Scorecard methodologies in their workplace. [+]
The Balanced Scorecard Approach to Performance Management seminar is primarily intended for people who will be using The Balanced Scorecard methodologies in their workplace. Upon completion of this course you will be able to:
* Discuss the issues creating the need for The Balanced Scorecard Methodology * Define, compare, and contrast The Balanced Scorecard Methodology to traditional financial reporting methodologies. * Define and give examples of lagging performance indicators * Discuss how to identify leading performance indicators * Define and give examples of “financial” performance indicators * Define and give examples of “customer” performance indicators * Define and give examples of “internal process” performance indicators * Define and give examples of “learning and growth” performance indicators * Describe requirements for successful implementation of The Balanced Scorecard Methodology * List possible resistance to successful implementation of The Balanced Scorecard Methodology ... [-]