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See Courses in Customer Relations in Europe 2019/2020

Customer relations programs can help students learn what they need to work in retail or other customer-based positions. Courses in a program may cover topics that include consumer behavior, communications, marketing, customer relationship management, sales and retail management.

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9 Results in Customer Relations, Europe

Hermannsen Concept

Excellent service quality leaves the customer with the decisive impression of the company. Acting with confidence, confidence and professionalism in day-to-day business, ... [+]

Courses in Customer Relations in Europe 2019/2020. "Bring your business to the customer"

Excellent service quality leaves the customer with the decisive impression of the company. Acting with confidence, confidence and professionalism in day-to-day business, creatively and ingeniously linking the needs of customers and your business, ensures that your client commends your business to others. This is not just free marketing, but also your personal professional success! In this seminar you will learn techniques and strategies for optimal customer service and long-term customer loyalty. You will learn how customer orientation works from the customer's point of view so that you can act in a targeted manner in the future.... [-]

Germany Münster
Request Info
German
Full-time
2 days
Campus
Birchwater Education

Enhance your skills and employment prospects by completing our 4wk customer service course. Upon successful completion, you will have obtained a highly valuable single su ... [+]

Course Overview

One of the most important aspects of any business is customer service. To ensure repeat customers a business needs staff with the necessary skills, knowledge, and ability to provide to deliver excellent customer service. This course is designed to provide participants with the knowledge, skills, and competencies of providing excellent customer service in every department of a business. This will enhance the prospects of gaining employment in any industry.

Upon successful completion, you will have obtained a highly valuable single subject diploma. This certificate combined with other awards can lead towards University entry to first or second year. Holders of this fully accredited qualification greatly increase their chances of employment and promotion within a related sector.... [-]

Ireland Limerick
Request Info
Part-time
10 weeks
Campus
Churchill Square Training And Development

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call c ... [+]

Course Summary

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical three-day workshop.

What students learn The nuances of body language and verbal skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to... [-]
United Kingdom Portsmouth
Open Enrollment
Full-time
3 days
Online
Churchill Square Training And Development

If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This one-day course will help you to work th ... [+]

Course Summary

If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This one-day course will help you to work through objectives effectively. We will help you plan and prepare for objections so that you can address customer concerns, reduce the number of objections you encounter, and improve your averages at closing sales.

What students learn Steps that they can take to build credibility. Ways to disarm objections with proven rebuttals that get the sale back on track. How to recognize when a prospect is ready to buy. How working with their sales team can help them succeed. What's included Building credibility Han... [-]
United Kingdom Portsmouth
Open Enrollment
Full-time
1 day
Online
Oplex Careers

This Office Management Course will provide learners with a fantastic insight into learning key skills to work in an office as well as successfully manage an office. Cover ... [+]

Apply Now for Summer 2017

This Office Management Course will provide learners with a fantastic insight into learning key skills to work in an office as well as successfully manage an office. Covering aspects of effective communication skills, interacting with customers and clients, creating administrative strategies and more. Whether you are in a position already working in an office and want to progress into a management role, or are wanting to work in this field and need the confidence to start, or simply want to gain new skills, this course is perfect.

Course Highlights Price: Only £19.00 Was £199.99 Course Type: Online Course Duration: 60 hours, recommended hours Syllabus: 9-course modules Tutor Support: Full tutor support included Exams: Yes, exam fees are included. Start learning: you can start your online learning 24/7 and study towards your goals. Fine Print Qualification: Level 3 CPD Award Certificate: PDF Certificate included with course, optional Hard Copies £9.99. Access: Unlimited 24/7 access for 12 months, option to extend if needed. Compatibility: Desktop, Mac, Laptop, Tablets, Smartphone and Smart Devices ... [-]
United Kingdom UK Online
Open Enrollment
Part-time
Online
E-Careers

Become an efficient user of the most popular Customer Relationship Management (CRM) software in the world with this Salesforce training course. ... [+]

What are the objectives of this course?

This course is available to ensure that you have a comprehensive understanding of all the features and elements that lie within SalesForce.

Introduction to SalesForce Intro to SalesForce Automation Working with the SalesForce System SalesForce Solution Salesforce Admin Migrating to SalesForce Course Conclusion Who is it intended for?

This course is for anyone who has day-to-day contact with the SalesForce software and would like to know all of its functions and features or anyone who is a prospective user looking to get ahead of the game.

What marks this course apart?

If you complete this course you will be able to utilise the CRM software to its full capacity as a salesman, sales manager or SalesForce specialist.... [-]

United Kingdom UK Online Slough
Open Enrollment
Part-time
Online
Institute for Business and Public Administration, Bucharest (ASEBUSS)

The Balanced Scorecard Approach to Performance Management seminar is primarily intended for people who will be using The Balanced Scorecard methodologies in their workpla ... [+]

Seminar Objectives:

The Balanced Scorecard Approach to Performance Management seminar is primarily intended for people who will be using The Balanced Scorecard methodologies in their workplace. Upon completion of this course you will be able to:

* Discuss the issues creating the need for The Balanced Scorecard Methodology * Define, compare, and contrast The Balanced Scorecard Methodology to traditional financial reporting methodologies. * Define and give examples of lagging performance indicators * Discuss how to identify leading performance indicators * Define and give examples of “financial” performance indicators * Define and give examples of “customer” performance indicators * Define and give examples of “internal process” performance indicators * Define and give examples of “learning and growth” performance indicators * Describe requirements for successful implementation of The Balanced Scorecard Methodology * List possible resistance to successful implementation of The Balanced Scorecard Methodology ... [-]

Romania Bucharest
September 2020
Part-time
Campus
London Business Training & Consulting

Upon completion of this customer relationship management course, you will be able to understand: what CRM is, the costs it creates and the benefits it delivers; the many ... [+]

Advanced Customer Relationship Management KEY INFORMATION Course Code: MPRS105 Duration: 1 week Fee: £2625 COURSE OUTLINE Understanding Customer Relationships Introduction to CRM Understanding relationships Managing the customer lifecycle – customer acquisition Managing the customer lifecycle – customer retention and development Strategic CRM Customer portfolio management How to deliver customer-experienced value Managing customer experience Operational CRM Salesforce automation Marketing automation Service automation Analytical CRM Developing and managing customer-related databases Structured and unstructured data Data integration, warehousing and marts Knowledge management Using customer-related data Analytics Three ways to generate analytical insight Privacy issues Realising the Benefits of CRM Planning to succeed Implementing CRM The future Target audience ... [-]
United Kingdom London
February 2020
Full-time
1 week
Campus
IFCAM

Become accompanying instructors of commercial efficiency. At the end of this training, the participants will be able to individually support the collaborators face to fac ... [+]

18 - 20 September and 16 - 18 October 2019 November 13 - 15 and December 11 - 13, 2019

Instructors track: develop and accompany efficiencyBecome accompanying instructors of commercial efficiencyGeneral informations

Goal

At the end of this training, participants will be able to:

to support individual face-to-face and remote employees with positive behavior to encourage adherence and promote transfer to action,to adapt his style of monitoring to the profiles of the monitored and in respect of the essential stages of the individual accompaniment,to prepare, lead and animate a training in the classroom or at a distance as an accompaniment leader by creating a group dynamic,to design a training course: from the educational objective to the pedagogicmanage a group in training taking into account the different profiles and behaviors.... [-]
France Montrouge Paris
November 2019
French
Full-time
6 days
Campus