Course in Customer Relations in Asia

View all Courses in Customer Relations in Asia 2018

Customer Relations

A course refers to a specialized study program. It usually takes place on campus but can be delivered online. Courses are popular for people who want to get specific knowledge in one subject.

A customer relations program is usually designed to help students learn the skills they need to work in careers that are customer-focused, such as those in the hospitality and retail industries. Programs may include courses on marketing, communications, consumer behavior, sales and management.

Asia is the world's largest and most populous continent, located primarily in the eastern and northern hemispheres. It covers 8.7% of the Earth's total surface area and comprises 30% of its land area.

View all Courses in Customer Relations in Asia 2018

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Master Class - Digital Acceleration

Hyper Island
Campus Full time 2 days October 2018 USA East New York Singapore Sweden Stockholm United Kingdom London UK Online + 6 more

In Hyper Islands Digital Acceleration Master Class you’ll cover the key elements of digital communications, learn about the networked society, and understand the implications for your business. We hold this 2-day course across different locations, Including London, Stockholm, Sao Paulo, and Singapore. Other Cities are added constantly. [+]

Engage and grow your network

In this 2-day Digital Acceleration Master Class you’ll cover the key elements of digital communications, learn about the networked society, and understand the implications in your business. We will also touch on customer growth, and tools & tactics that lead change.

You will identify and seize new opportunities through interactive sessions with digital experts, hands-on collaborative workshops, and lively discussions with peers. All of it is focused on helping you to apply new knowledge and insights into your daily work.

The class has been designed for a broad range of professionals who use communications as a tool for engaging with customers, clients, and building relationships: Previous attendees have included Account Managers, Copywriters, Creative Directors, Brand/Communications/Marketing Managers, Heads of Digital/Sales/Strategy, but not limited to theses roles... [-]


Advanced Customer Relation Management

Convertas
Campus Full time September 2018 United Arab Emirates Dubai Abu Dhabi United Kingdom London Turkey Istanbul Malaysia Kuala Lumpur + 6 more

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. [+]

*Develop a holistic customer care approach by taking into consideration 7 different aspects of the definition of

customer service

*Create objectives and programs to maximize internal customer satisfaction

*Evaluate the design, implementation and analysis of customer satisfaction surveys

*Use customer complaints as springboard for service improvement

*Write Service Level Agreements (SLAs) to ensure clarity and conformance

*Assess the service aspect of the organization or department through well-chosen Key Performance Indicators

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