Whether in products or service industries, managing the business to customer relationship is essential to the foundation of a successful, profitable company. Understanding the client, optimizing customer service, directing effective communication or marketing and achieving customer loyalty are some key topics Customer Relationship courses will cover. Customer Relationship courses train future experts in the field how to attract new clients, nurture the ones the company already has, bring former customers back and manage customer-related costs.
With direct relevance to other fields, like business, marketing, sales, analytics, entrepreneurship, management, business administration, international trade and strategy, Customer Relationship courses will provide invaluable insights into one of the most important aspects of a functioning company. Offered by accredited universities and institutions all over the world, with different scheduling options to fit most students' demands, the Customer Relationship courses listed below can help build a path to a rewarding career.
Scroll down to find out more about various Customer Relationship courses. Click on the links to read more and request information, today!
In Hyper Islands Digital Acceleration Master Class you’ll cover the key elements of digital communications, learn about the networked society, and understand the implications for your business. We hold this 2-day course across different locations, Including London, Stockholm, Sao Paulo, and Singapore. Other Cities are added constantly. [+]
Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. [+]
Upon successful completion of the programme and if the learner is found to be “Competent” in the PoE, the learner will receive a Services SETA Statement of Results outlining the unit standard covered in the Skills Programme in Customer Relationship Marketing and 19 credits achieved. [+]
Course in Marketing - Skills Programme in Customer Relationship ManagementCertificationUpon successful completion of the programme and if the learner is found to be “Competent” in the PoE, the learner will receive a Services SETA Statement of Results outlining the unit standard covered in the Skills Programme in Customer Relationship Marketing and 19 credits achieved.Entry RequirementsIf done on a full-time basis: Knowledge, comprehension and application of the English language at NQF 3/Grade 11 or equivalent Knowledge, comprehension and application of Mathematical Literacy at NQF 3/Grade 11 or equivalent Knowledge, comprehension and application of a South African 2nd language at NQF Level 2/Grade 10 or equivalent Knowledge, comprehension and application of Computer Literacy at NQF Level 3/Grade 11 or equivalent Admission may be subject to an interview with an academic staff member If done on a part-time basis: Knowledge, comprehension and application of Numeracy and Literacy (1st and 2nd language) at Grade 12 or equivalent CAT has been approved, thus exempting the learner from doing the fundamentals ... [-]
SAP Financials offers students preparing for certification exams and make them familiar with different fields of Financial accounting. The course also helps students already working on SAP Financials master their work. [+]
Computer Systems Institute’s Skill Building programs offer a way for students to gain professional skills needed in the business world. Each program is a specialized, fast-paced, flexible, and academically rigorous course of study. [+]
This two-day seminar will train you to assess and manage customers in the B2B sector in Asia. The course teaches you a structured approach [+]
B2B Customer Assessment in Asia
This two-day seminar will train you to assess and manage customers in the B2B sector in Asia. The course teaches you a structured approach to evaluate product fitness versus competitor offerings, quantify the size of markets and test these markets without taking on too much risk. Additionally, the seminar provides an introduction to establishing sales channels, preparing product launch campaigns and managing relationships with your key accounts.
Why shall you attend?
Assessing customers in the B2B sector, choosing a suitable sales strategy among confusing alternatives and managing your key customers are crucial to your long-term success and profitability in Asia. This two-day seminar equips you with professional tools to establish sustainable, effective and profitable sales channels in Asia.... [-]
This program helps senior marketing, IT, and operations executives to design and implement successful customer relationship management strategies for their organizations. Participants will learn state-of-the-art techniques for acquiring new customers, enhancing the value of existing customers, retaining profitable customers, and maximizing customer profitability in consumer as well as business-to-business settings. [+]
As products become less differentiated and demand growth slows, the profitability of a firm increasingly depends on its ability to find, grow, and keep the most valuable customers. This program helps senior marketing, IT, and operations executives to design and implement successful customer relationship management strategies for their organizations. The program offers a cross-functional and technology-enabled perspective on managing customer relationships for profit. Representing a fundamentally different approach to marketing, the program takes a holistic view of customer relationship management by including concepts from marketing analytics, technology management, organization design, and change management. Participants will learn state-of-the-art techniques for acquiring new customers, enhancing the value of existing customers, retaining profitable customers, and maximizing customer profitability in consumer as well as business-to-business settings. Participants will leave with actionable insights into customer life-cycle management, customer lifetime value measurement, and customer profitability measurement.Key Benefits During this course, you will:... [-]
In this session we examine what customer focus means, why customer retention is so vital to the firm, and what it takes to achieve customer loyalty. [+]
The only way companies make money is through their customers. Too often, we lose touch with our customers and we forget how important they are to the success of the organization. In this session we examine what customer focus means, why customer retention is so vital to the firm, and what it takes to achieve customer loyalty. You will examine seven different skills important to building and maintaining customer loyalty including methods of being attentive and responsive to them, techniques for enhancing loyalty, ways of building trust and commitment, methods for demonstrating competency, strategies for recovering from poor customer interactions, principles of hassle-free service, and ways of effectively communicating with customers be it in sales encounter or in a problem solving session. The program focuses on what individual employees can do to build and enhance customer loyalty.... [-]