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Top Courses in Customer Relations

Whether in products or service industries, managing the business to customer relationship is essential to the foundation of a successful, profitable company. Understanding the client, optimizing customer service, directing effective communication or marketing and achieving customer loyalty are some key topics Customer Relationship courses will cover. Customer Relationship courses train future experts in the field how to attract new clients, nurture the ones the company already has, bring former customers back and manage customer-related costs.

With direct relevance to other fields, like business, marketing, sales, analytics, entrepreneurship, management, business administration, international trade and strategy, Customer Relationship courses will provide invaluable insights into one of the most important aspects of a functioning company. Offered by accredited universities and institutions all over the world, with different scheduling options to fit most students' demands, the Customer Relationship courses listed below can help build a path to a rewarding career.

Scroll down to find out more about various Customer Relationship courses. Click on the links to read more and request information, today!

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17 Results in Customer Relations

Hermannsen Concept

Excellent service quality leaves the customer with the decisive impression of the company. Acting with confidence, confidence and professionalism in day-to-day business, ... [+]

Best Courses in Customer Relations 2019. "Bring your business to the customer"

Excellent service quality leaves the customer with the decisive impression of the company. Acting with confidence, confidence and professionalism in day-to-day business, creatively and ingeniously linking the needs of customers and your business, ensures that your client commends your business to others. This is not just free marketing, but also your personal professional success! In this seminar you will learn techniques and strategies for optimal customer service and long-term customer loyalty. You will learn how customer orientation works from the customer's point of view so that you can act in a targeted manner in the future.... [-]

Germany Münster
September 2019
Full-time
2 days
Campus
Maybe International

This programme dissolves that apparent dichotomy and provides new, exciting and practical ways of turning every sales meeting into a win-win opportunity, makes customer s ... [+]

Why the need?

Some people believe they are natural salespeople and are entirely comfortable selling. Some are not so comfortable. Whether or which, there’s a new and far better way to sell and uncover unmet customer needs that is more comfortable and much more effective for everyone, that comes from having a real confidence in what we have to offer and, from an excitement around it.

Overview

Obvious as it may be that customers are the lifeblood of any organisation, it is easy to drift into seeing them as a means to an end, the end being the welfare of our own organisation. This inevitably leads to the gradual neglect of customers and consequent negative effects on the organisation.... [-]

24 - 32 weeks
Online
Maybe International

This 100% online course is the best interactive learning that is university accredited available today. Students and Managers that take this module will learn through ric ... [+]

Best Courses in Customer Relations 2019. Why the need? Some people believe they are natural salespeople and are entirely comfortable selling. Some are not so comfortable. Whether or which, there’s a new and far better way to sell and uncover unmet customer needs that is more comfortable and much more effective for everyone, that comes from having a real confidence in what we have to offer and, from an excitement around it. Overview Obvious as it may be that customers are the lifeblood of any organisation, it is easy to drift into seeing them as a means to an end, the end being the welfare of our own organisation. This inevitably leads to the gradual neglect of customers and consequent negative effects on the organisation. This p... [-]
24 - 32 weeks
Online
Birchwater Education

Enhance your skills and employment prospects by completing our 4wk customer service course. Upon successful completion, you will have obtained a highly valuable single su ... [+]

Course Overview

One of the most important aspects of any business is customer service. To ensure repeat customers a business needs staff with the necessary skills, knowledge, and ability to provide to deliver excellent customer service. This course is designed to provide participants with the knowledge, skills, and competencies of providing excellent customer service in every department of a business. This will enhance the prospects of gaining employment in any industry.

Upon successful completion, you will have obtained a highly valuable single subject diploma. This certificate combined with other awards can lead towards University entry to first or second year. Holders of this fully accredited qualification greatly increase their chances of employment and promotion within a related sector.... [-]

Ireland Limerick
January 2020
Part-time
10 weeks
Campus
Churchill Square Training And Development

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call c ... [+]

Course Summary

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical three-day workshop.

What students learn The nuances of body language and verbal skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to... [-]
United Kingdom Portsmouth
Open Enrollment
Full-time
3 days
Online
Churchill Square Training And Development

If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This one-day course will help you to work th ... [+]

Course Summary

If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This one-day course will help you to work through objectives effectively. We will help you plan and prepare for objections so that you can address customer concerns, reduce the number of objections you encounter, and improve your averages at closing sales.

What students learn Steps that they can take to build credibility. Ways to disarm objections with proven rebuttals that get the sale back on track. How to recognize when a prospect is ready to buy. How working with their sales team can help them succeed. What's included Building credibility Han... [-]
United Kingdom Portsmouth
Open Enrollment
Full-time
1 day
Online
Oplex Careers

This Office Management Course will provide learners with a fantastic insight into learning key skills to work in an office as well as successfully manage an office. Cover ... [+]

Apply Now for Summer 2017

This Office Management Course will provide learners with a fantastic insight into learning key skills to work in an office as well as successfully manage an office. Covering aspects of effective communication skills, interacting with customers and clients, creating administrative strategies and more. Whether you are in a position already working in an office and want to progress into a management role, or are wanting to work in this field and need the confidence to start, or simply want to gain new skills, this course is perfect.

Course Highlights Price: Only £19.00 Was £199.99 Course Type: Online Course Duration: 60 hours, recommended hours Syllabus: 9-course modules Tutor Support: Full tutor support included Exams: Yes, exam fees are included. Start learning: you can start your online learning 24/7 and study towards your goals. Fine Print Qualification: Level 3 CPD Award Certificate: PDF Certificate included with course, optional Hard Copies £9.99. Access: Unlimited 24/7 access for 12 months, option to extend if needed. Compatibility: Desktop, Mac, Laptop, Tablets, Smartphone and Smart Devices ... [-]
United Kingdom UK Online
Open Enrollment
Part-time
Online
E-Careers

Become an efficient user of the most popular Customer Relationship Management (CRM) software in the world with this Salesforce training course. ... [+]

What are the objectives of this course?

This course is available to ensure that you have a comprehensive understanding of all the features and elements that lie within SalesForce.

Introduction to SalesForce Intro to SalesForce Automation Working with the SalesForce System SalesForce Solution Salesforce Admin Migrating to SalesForce Course Conclusion Who is it intended for?

This course is for anyone who has day-to-day contact with the SalesForce software and would like to know all of its functions and features or anyone who is a prospective user looking to get ahead of the game.

What marks this course apart?

If you complete this course you will be able to utilise the CRM software to its full capacity as a salesman, sales manager or SalesForce specialist.... [-]

United Kingdom UK Online Slough
Open Enrollment
Part-time
Online
Damelin Part Time

Upon successful completion of the programme and if the learner is found to be “Competent” in the PoE, the learner will receive a Services SETA Statement of Results outlin ... [+]

Course in Marketing - Skills Programme in Customer Relationship ManagementCertificationUpon successful completion of the programme and if the learner is found to be “Competent” in the PoE, the learner will receive a Services SETA Statement of Results outlining the unit standard covered in the Skills Programme in Customer Relationship Marketing and 19 credits achieved.Entry Requirements

If done on a full-time basis: Knowledge, comprehension and application of the English language at NQF 3/Grade 11 or equivalent Knowledge, comprehension and application of Mathematical Literacy at NQF 3/Grade 11 or equivalent Knowledge, comprehension and application of a South African 2nd language at NQF Level 2/Grade 10 or equivalent Knowledge, comprehension and application of Computer Literacy at NQF Level 3/Grade 11 or equivalent Admission may be subject to an interview with an academic staff member If done on a part-time basis: Knowledge, comprehension and application of Numeracy and Literacy (1st and 2nd language) at Grade 12 or equivalent CAT has been approved, thus exempting the learner from doing the fundamentals ... [-]
South Africa Johannesburg
February 2020
Part-time
72 hours
Campus
University of Tulsa College of Business Administration

Blazing Service is a fast-paced, interactive training program combining best practices of classroom instruction with easy-to-use web based reinforcement tools after the t ... [+]

What is Blazing Service?

Blazing Service is a fast-paced, interactive training program combining best practices of classroom instruction with easy-to-use web based reinforcement tools after the two-day course. Designed specifically for customer service providers in high customer-contact organizations, Blazing Service helps employees grasp and apply proven interpersonal and problem-solving techniques through fun experiential exercises, insightful small group discussion, skills practice sessions, and practical application. Participants return to their jobs with relevant tools and action plans to apply them.

Who Needs Blazing Service?

Any organization with employees who provide customer service, including bank tellers, customer service representatives, telephone call center representatives, cashiers, retail sales associates, and anyone who delivers a product or service involving customer contact.... [-]

USA Tulsa Toledo
November 2019
Part-time
2 days
Campus
Institute for Business and Public Administration, Bucharest (ASEBUSS)

The Balanced Scorecard Approach to Performance Management seminar is primarily intended for people who will be using The Balanced Scorecard methodologies in their workpla ... [+]

Seminar Objectives:

The Balanced Scorecard Approach to Performance Management seminar is primarily intended for people who will be using The Balanced Scorecard methodologies in their workplace. Upon completion of this course you will be able to:

* Discuss the issues creating the need for The Balanced Scorecard Methodology * Define, compare, and contrast The Balanced Scorecard Methodology to traditional financial reporting methodologies. * Define and give examples of lagging performance indicators * Discuss how to identify leading performance indicators * Define and give examples of “financial” performance indicators * Define and give examples of “customer” performance indicators * Define and give examples of “internal process” performance indicators * Define and give examples of “learning and growth” performance indicators * Describe requirements for successful implementation of The Balanced Scorecard Methodology * List possible resistance to successful implementation of The Balanced Scorecard Methodology ... [-]

Romania Bucharest
September 2019
Part-time
Campus
Kellogg School of Management at Northwestern University

This program helps senior marketing, IT, and operations executives to design and implement successful customer relationship management strategies for their organizations. ... [+]

As products become less differentiated and demand growth slows, the profitability of a firm increasingly depends on its ability to find, grow, and keep the most valuable customers. This program helps senior marketing, IT, and operations executives to design and implement successful customer relationship management strategies for their organizations. The program offers a cross-functional and technology-enabled perspective on managing customer relationships for profit. Representing a fundamentally different approach to marketing, the program takes a holistic view of customer relationship management by including concepts from marketing analytics, technology management, organization design, and change management. Participants will learn state-of-the-art techniques for acquiring new customers, enhancing the value of existing customers, retaining profitable customers, and maximizing customer profitability in consumer as well as business-to-business settings. Participants will leave with actionable insights into customer life-cycle management, customer lifetime value measurement, and customer profitability measurement.Key Benefits During this course, you will:... [-]

USA Evanston Midland
September 2019
Part-time
3 days
Campus
iStudy

You will be able to gain the necessary knowledge and skills required to succeed in this sector. You will be able to stand out in the crowd by adding our Customer Service ... [+]

Why Should You Choose one of our Customer Service Courses? Lifetime access to our Customer Service courses No hidden fees or exam charges Affordable, engaging & high-quality e-learning study materials Full Tutor support Efficient exam system, assessment, and instant results Improve your chance of gaining professional skills Who is this Course for?

As there is no experience and qualification required for our Customer Service courses, they are available for all students from any academic backgrounds.

Requirements

Our Customer Service courses are fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the courses with any kind of internet connection from anywhere at any time without any kind of limitation.... [-]

United Kingdom London
Open Enrollment
Full-time
Part-time
Online
John Academy

You will be able to gain the necessary knowledge and skills required to succeed in this sector. You will be able to stand out in the crowd by adding our Customer Service ... [+]

Why Should You Choose one of our Customer Service Courses? Lifetime access to our Customer Service courses No hidden fees or exam charges Affordable, engaging & high-quality e-learning study materials Full Tutor support Efficient exam system, assessment, and instant results Improve your chance of gaining professional skills Who is this Course for?

As there is no experience and qualification required for our Customer Service courses, they are available for all students from any academic backgrounds.

Requirements

Our Customer Service courses are fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the courses with any kind of internet connection from anywhere at any time without any kind of limitation.... [-]

United Kingdom London
Open Enrollment
Full-time
Part-time
Online
London Business Training & Consulting

Upon completion of this customer relationship management course, you will be able to understand: what CRM is, the costs it creates and the benefits it delivers; the many ... [+]

Best Courses in Customer Relations 2019. Advanced Customer Relationship Management KEY INFORMATION Course Code: MPRS105 Duration: 1 week Fee: £2625 COURSE OUTLINE Understanding Customer Relationships Introduction to CRM Understanding relationships Managing the customer lifecycle – customer acquisition Managing the customer lifecycle – customer retention and development Strategic CRM Customer portfolio management How to deliver customer-experienced value Managing customer experience Operational CRM Salesforce automation Marketing automation Service automation Analytical CRM Developing and managing customer-related databases Structured and unstructured data Data integration, warehousing and marts Knowledge management Using customer-related data Analytics Three ways to generate analytical insight Privacy issues Realising the Benefits of CRM Planning to succeed Implementing CRM The future Target audience ... [-]
United Kingdom London
May 2019
Full-time
1 week
Campus