Course in Customer Relations

Top Course Studies in Customer Relations

Customer Relations

Whether in products or service industries, managing the business to customer relationship is essential to the foundation of a successful, profitable company. Understanding the client, optimizing customer service, directing effective communication or marketing and achieving customer loyalty are some key topics Customer Relationship courses will cover. Customer Relationship courses train future experts in the field how to attract new clients, nurture the ones the company already has, bring former customers back and manage customer-related costs.

With direct relevance to other fields, like business, marketing, sales, analytics, entrepreneurship, management, business administration, international trade and strategy, Customer Relationship courses will provide invaluable insights into one of the most important aspects of a functioning company. Offered by accredited universities and institutions all over the world, with different scheduling options to fit most students' demands, the Customer Relationship courses listed below can help build a path to a rewarding career.

Scroll down to find out more about various Customer Relationship courses. Click on the links to read more and request information, today!

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Master Class - Digital Acceleration

Hyper Island
Campus Full time 2 days October 2017 USA East New York Singapore Sweden Stockholm United Kingdom London UK Online + 6 more

In Hyper Islands Digital Acceleration Master Class you’ll cover the key elements of digital communications, learn about the networked society, and understand the implications for your business. We hold this 2-day course across different locations, Including London, Stockholm, Sao Paulo, and Singapore. Other Cities are added constantly. [+]

Best Course Studies in Customer Relations 2017/2018. Engage and grow your network In this 2-day Digital Acceleration Master Class you’ll cover the key elements of digital communications, learn about the networked society, and understand the implications in your business. We will also touch on customer growth, and tools & tactics that lead change. You will identify and seize new opportunities through interactive sessions with digital experts, hands-on collaborative workshops, and lively discussions with peers. All of it is focused on helping you to apply new knowledge and insights into your daily work. The class has been designed for a broad range of professionals who use communications as a tool for engaging with customers, clients, and building relationships: Previous attendees have included Account Managers, Copywriters, Creative Directors, Brand/Communications/Marketing Managers, Heads of Digital/Sales/Strategy, but not limited to theses roles All Master Classes are run in English, except in Latin America where the local language is used. Get the Mindset Wrap your head around key principles of the digital era. Develop an understanding of how networks, communication channels, and consumer behaviors are changing. Get the Insights Learn from the best, with case studies and cutting-edge approaches presented by industry leaders. Get the Tools Explore the digital tools, methods, and tactics that will help you to make change happen when you're back at work. Get Ongoing Support Your learning journey continues after the two days with curated content from Hyper Island, an online group session with your facilitator, and an individual follow-up call to... [-]

Advanced Customer Relation Management

Convertas
Campus Full time September 2017 United Arab Emirates Dubai Abu Dhabi United Kingdom London Turkey Istanbul Malaysia Kuala Lumpur + 6 more

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. [+]

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. The resulting customer-centric organization becomes a formidable competitor whose model cannot be easily copied. In this course, we look at what it takes to build a customer centric organization. Case studies, self-evaluation exercises, application of service quality tools, video clips with debriefs, oral and written questions resulting in debates and more are all used in this course in addition to brief consultant and participant presentations. [-]

Course in Marketing - Skills Programme in Customer Relationship Management

Damelin Part Time
Campus Part time 72 hours February 2018 South Africa Johannesburg

Upon successful completion of the programme and if the learner is found to be “Competent” in the PoE, the learner will receive a Services SETA Statement of Results outlining the unit standard covered in the Skills Programme in Customer Relationship Marketing and 19 credits achieved. [+]

Course in Marketing - Skills Programme in Customer Relationship ManagementCertificationUpon successful completion of the programme and if the learner is found to be “Competent” in the PoE, the learner will receive a Services SETA Statement of Results outlining the unit standard covered in the Skills Programme in Customer Relationship Marketing and 19 credits achieved.Entry Requirements

    If done on a full-time basis:     Knowledge, comprehension and application of the English language at NQF 3/Grade 11 or equivalent     Knowledge, comprehension and application of Mathematical Literacy at NQF 3/Grade 11 or equivalent     Knowledge, comprehension and application of a South African 2nd language at NQF Level 2/Grade 10 or equivalent     Knowledge, comprehension and application of Computer Literacy at NQF Level 3/Grade 11 or equivalent     Admission may be subject to an interview with an academic staff member     If done on a part-time basis:     Knowledge, comprehension and application of Numeracy and Literacy (1st and 2nd language) at Grade 12 or equivalent     CAT has been approved, thus exempting the learner from doing the fundamentals ... [-]

SAP FICO

Learners Point Training Institute
Campus Full time September 2017 United Arab Emirates Dubai

SAP Financials offers students preparing for certification exams and make them familiar with different fields of Financial accounting. The course also helps students already working on SAP Financials master their work. [+]

SAP Financials offers students preparing for certification exams and make them familiar with different fields of Financial accounting. The course also helps students already working on SAP Financials master their work. Who needs the course Accounts & Finance professionals who are seeking to enhance their knowledge or aspiring for SAP certification. Course outcome SAP financial accounting Introduces users with the functionalities of the field of SAP and or prepare them for certifications exams. Understanding and mastering the principles of Sap Financial Accounting system. Learn Important terms of Financial Accounting practice, Asset Accounting, General ledger, Sub ledger, statement of accounts receivable & payable Synopsis Of How The SAP Finance Module Integrates with other Modules. [-]

Skill Building Programs

Computer Systems Institute
Campus Full time 11 - 44 weeks Open Enrollment USA Chicago Worcester Lombard Charlestown Skokie + 4 more

Computer Systems Institute’s Skill Building programs offer a way for students to gain professional skills needed in the business world. Each program is a specialized, fast-paced, flexible, and academically rigorous course of study. [+]

Best Course Studies in Customer Relations 2017/2018. Skill Building Programs Computer Systems Institute’s Skill Building programs offer a way for students to gain professional skills needed in the business world. Each program is a specialized, fast-paced, flexible, and academically rigorous course of study. Students supplement classroom lecture with externships in various industry positions. Each program is four academic quarters (44 academic weeks) in length and includes externships as an integral part of learning. These programs are not eligible for Title IV funding (financial aid). Customer Service Specialist Program – 1 Year/44 weeks Tuition – $4,700 per year or $1,175 per quarter Book Fee and Supply Fee – $90 per quarter The Customer Service Specialist program offers advanced development and training in professional and business-related skills. Students learn core competencies of customer relationship management through techniques that teach them to assess, assist, and meet the needs of customers. All four courses of the program – Customer Relationship Management, Call Center, Personal and Home Care Aide, and Customer Service as a Career – will focus on customer service and professional business skills. Customer Relationship Management Course Length: 1 Quarter or 11 weeks Call Center Course Length: 1 Quarter or 11 weeks Case Studies in Customer Service Course Length: 1 Quarter or 11 weeks Customer Service as a Career Course Length: 1 Quarter or 11 weeks Hospitality Industry Professional Program – 1 Year/44 weeks Tuition – $4,700 per year or $1,175 per quarter Book Fee and Supply Fee – $90 per quarter The... [-]

B2B Customer Assessment in Asia

Institute For Asia Strategy And Knowledge (I-ASK)
Campus Full time 2 days August 2018 Singapore Malaysia Kuala Lumpur + 2 more

This two-day seminar will train you to assess and manage customers in the B2B sector in Asia. The course teaches you a structured approach [+]

B2B Customer Assessment in Asia

Course Overview

This two-day seminar will train you to assess and manage customers in the B2B sector in Asia. The course teaches you a structured approach to evaluate product fitness versus competitor offerings, quantify the size of markets and test these markets without taking on too much risk. Additionally, the seminar provides an introduction to establishing sales channels, preparing product launch campaigns and managing relationships with your key accounts.

Why shall you attend?

Assessing customers in the B2B sector, choosing a suitable sales strategy among confusing alternatives and managing your key customers are crucial to your long-term success and profitability in Asia. This two-day seminar equips you with professional tools to establish sustainable, effective and profitable sales channels in Asia.... [-]


Managing Customer Relationships for Profit

Kellogg School of Management at Northwestern University
Campus Part time 3 days September 2017 USA Evanston Midland + 1 more

This program helps senior marketing, IT, and operations executives to design and implement successful customer relationship management strategies for their organizations. Participants will learn state-of-the-art techniques for acquiring new customers, enhancing the value of existing customers, retaining profitable customers, and maximizing customer profitability in consumer as well as business-to-business settings. [+]

Best Course Studies in Customer Relations 2017/2018.

As products become less differentiated and demand growth slows, the profitability of a firm increasingly depends on its ability to find, grow, and keep the most valuable customers. This program helps senior marketing, IT, and operations executives to design and implement successful customer relationship management strategies for their organizations. The program offers a cross-functional and technology-enabled perspective on managing customer relationships for profit. Representing a fundamentally different approach to marketing, the program takes a holistic view of customer relationship management by including concepts from marketing analytics, technology management, organization design, and change management. Participants will learn state-of-the-art techniques for acquiring new customers, enhancing the value of existing customers, retaining profitable customers, and maximizing customer profitability in consumer as well as business-to-business settings. Participants will leave with actionable insights into customer life-cycle management, customer lifetime value measurement, and customer profitability measurement.Key Benefits During this course, you will:... [-]


New Strategies for Creating & Managing Customer Loyalty

McCombs School of Business, University of Texas at Austin
Campus Part time 2 days September 2017 USA Austin Dallas Mexico Mexico City + 3 more

In this session we examine what customer focus means, why customer retention is so vital to the firm, and what it takes to achieve customer loyalty. [+]

Description

 

The only way companies make money is through their customers. Too often, we lose touch with our customers and we forget how important they are to the success of the organization. In this session we examine what customer focus means, why customer retention is so vital to the firm, and what it takes to achieve customer loyalty. You will examine seven different skills important to building and maintaining customer loyalty including methods of being attentive and responsive to them, techniques for enhancing loyalty, ways of building trust and commitment, methods for demonstrating competency, strategies for recovering from poor customer interactions, principles of hassle-free service, and ways of effectively communicating with customers be it in sales encounter or in a problem solving session. The program focuses on what individual employees can do to build and enhance customer loyalty.... [-]