Whether in products or service industries, managing the business to customer relationship is essential to the foundation of a successful, profitable company. Understanding the client, optimizing customer service, directing effective communication or marketing and achieving customer loyalty are some key topics Customer Relationship courses will cover. Customer Relationship courses train future experts in the field how to attract new clients, nurture the ones the company already has, bring former customers back and manage customer-related costs.
With direct relevance to other fields, like business, marketing, sales, analytics, entrepreneurship, management, business administration, international trade and strategy, Customer Relationship courses will provide invaluable insights into one of the most important aspects of a functioning company. Offered by accredited universities and institutions all over the world, with different scheduling options to fit most students' demands, the Customer Relationship courses listed below can help build a path to a rewarding career.
Scroll down to find out more about various Customer Relationship courses. Click on the links to read more and request information, today!
Excellent service quality leaves the customer with the decisive impression of the company. Acting with confidence, confidence and professionalism in day-to-day business,
Best Courses in Customer Relations 2019. "Bring your business to the customer"
Excellent service quality leaves the customer with the decisive impression of the company. Acting with confidence, confidence and professionalism in day-to-day business, creatively and ingeniously linking the needs of customers and your business, ensures that your client commends your business to others. This is not just free marketing, but also your personal professional success!
In this seminar you will learn techniques and strategies for optimal customer service and long-term customer loyalty. You will learn how customer orientation works from the customer's point of view so that you can act in a targeted manner in the future....
Enhance your skills and employment prospects by completing our 4wk customer service course. Upon successful completion, you will have obtained a highly valuable single su
One of the most important aspects of any business is customer service. To ensure repeat customers a business needs staff with the necessary skills, knowledge, and ability to provide to deliver excellent customer service. This course is designed to provide participants with the knowledge, skills, and competencies of providing excellent customer service in every department of a business. This will enhance the prospects of gaining employment in any industry.
Upon successful completion, you will have obtained a highly valuable single subject diploma. This certificate combined with other awards can lead towards University entry to first or second year. Holders of this fully accredited qualification greatly increase their chances of employment and promotion within a related sector....
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call c
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical three-day workshop.
What students learn
The nuances of body language and verbal skills.
Ways of delivering bad news and saying no.
Effective ways to negotiate.
The importance of creating and delivering meaningful messages.
If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This one-day course will help you to work th
If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This one-day course will help you to work through objectives effectively. We will help you plan and prepare for objections so that you can address customer concerns, reduce the number of objections you encounter, and improve your averages at closing sales.
What students learn
Steps that they can take to build credibility.
Ways to disarm objections with proven rebuttals that get the sale back on track.
How to recognize when a prospect is ready to buy.
How working with their sales team can help them succeed.
This Office Management Course will provide learners with a fantastic insight into learning key skills to work in an office as well as successfully manage an office. Cover
Apply Now for Summer 2017
This Office Management Course will provide learners with a fantastic insight into learning key skills to work in an office as well as successfully manage an office. Covering aspects of effective communication skills, interacting with customers and clients, creating administrative strategies and more. Whether you are in a position already working in an office and want to progress into a management role, or are wanting to work in this field and need the confidence to start, or simply want to gain new skills, this course is perfect.
Price: Only £19.00 Was £199.99
Course Type: Online Course
Duration: 60 hours, recommended hours
Syllabus: 9-course modules
Tutor Support: Full tutor support included
Exams: Yes, exam fees are included.
Start learning: you can start your online learning 24/7 and study towards your goals.
Qualification: Level 3 CPD Award
Certificate: PDF Certificate included with course, optional Hard Copies £9.99.
Access: Unlimited 24/7 access for 12 months, option to extend if needed.
Compatibility: Desktop, Mac, Laptop, Tablets, Smartphone and Smart Devices
Become an efficient user of the most popular Customer Relationship Management (CRM) software in the world with this Salesforce training course.
What are the objectives of this course?
This course is available to ensure that you have a comprehensive understanding of all the features and elements that lie within SalesForce.
Introduction to SalesForce
Intro to SalesForce Automation
Working with the SalesForce System
Migrating to SalesForce
Who is it intended for?
This course is for anyone who has day-to-day contact with the SalesForce software and would like to know all of its functions and features or anyone who is a prospective user looking to get ahead of the game.
What marks this course apart?
If you complete this course you will be able to utilise the CRM software to its full capacity as a salesman, sales manager or SalesForce specialist....
Upon successful completion of the programme and if the learner is found to be “Competent” in the PoE, the learner will receive a Services SETA Statement of Results outlin
Course in Marketing - Skills Programme in Customer Relationship ManagementCertificationUpon successful completion of the programme and if the learner is found to be “Competent” in the PoE, the learner will receive a Services SETA Statement of Results outlining the unit standard covered in the Skills Programme in Customer Relationship Marketing and 19 credits achieved.Entry Requirements
If done on a full-time basis:
Knowledge, comprehension and application of the English language at NQF 3/Grade 11 or equivalent
Knowledge, comprehension and application of Mathematical Literacy at NQF 3/Grade 11 or equivalent
Knowledge, comprehension and application of a South African 2nd language at NQF Level 2/Grade 10 or equivalent
Knowledge, comprehension and application of Computer Literacy at NQF Level 3/Grade 11 or equivalent
Admission may be subject to an interview with an academic staff member
If done on a part-time basis:
Knowledge, comprehension and application of Numeracy and Literacy (1st and 2nd language) at Grade 12 or equivalent
CAT has been approved, thus exempting the learner from doing the fundamentals
University of Tulsa College of Business Administration
Blazing Service is a fast-paced, interactive training program combining best practices of classroom instruction with easy-to-use web based reinforcement tools after the t
What is Blazing Service?
Blazing Service is a fast-paced, interactive training program combining best practices of classroom instruction with easy-to-use web based reinforcement tools after the two-day course. Designed specifically for customer service providers in high customer-contact organizations, Blazing Service helps employees grasp and apply proven interpersonal and problem-solving techniques through fun experiential exercises, insightful small group discussion, skills practice sessions, and practical application. Participants return to their jobs with relevant tools and action plans to apply them.
Who Needs Blazing Service?
Any organization with employees who provide customer service, including bank tellers, customer service representatives, telephone call center representatives, cashiers, retail sales associates, and anyone who delivers a product or service involving customer contact....
Institute for Business and Public Administration, Bucharest (ASEBUSS)
The Balanced Scorecard Approach to Performance Management seminar is primarily intended for people who will be using The Balanced Scorecard methodologies in their workpla
The Balanced Scorecard Approach to Performance Management seminar is primarily intended for people who will be using The Balanced Scorecard methodologies in their workplace. Upon completion of this course you will be able to:
* Discuss the issues creating the need for The Balanced Scorecard Methodology * Define, compare, and contrast The Balanced Scorecard Methodology to traditional financial reporting methodologies. * Define and give examples of lagging performance indicators * Discuss how to identify leading performance indicators * Define and give examples of “financial” performance indicators * Define and give examples of “customer” performance indicators * Define and give examples of “internal process” performance indicators * Define and give examples of “learning and growth” performance indicators * Describe requirements for successful implementation of The Balanced Scorecard Methodology * List possible resistance to successful implementation of The Balanced Scorecard Methodology ...
Kellogg School of Management at Northwestern University
This program helps senior marketing, IT, and operations executives to design and implement successful customer relationship management strategies for their organizations.
As products become less differentiated and demand growth slows, the profitability of a firm increasingly depends on its ability to find, grow, and keep the most valuable customers. This program helps senior marketing, IT, and operations executives to design and implement successful customer relationship management strategies for their organizations. The program offers a cross-functional and technology-enabled perspective on managing customer relationships for profit. Representing a fundamentally different approach to marketing, the program takes a holistic view of customer relationship management by including concepts from marketing analytics, technology management, organization design, and change management. Participants will learn state-of-the-art techniques for acquiring new customers, enhancing the value of existing customers, retaining profitable customers, and maximizing customer profitability in consumer as well as business-to-business settings. Participants will leave with actionable insights into customer life-cycle management, customer lifetime value measurement, and customer profitability measurement.Key Benefits During this course, you will:...
Upon completion of this customer relationship management course, you will be able to understand: what CRM is, the costs it creates and the benefits it delivers;
Best Courses in Customer Relations 2019. Advanced Customer Relationship Management
Course Code: MPRS105
Duration: 1 week
Understanding Customer Relationships
Introduction to CRM
Managing the customer lifecycle – customer acquisition
Managing the customer lifecycle – customer retention and development
Customer portfolio management
How to deliver customer-experienced value
Managing customer experience
Developing and managing customer-related databases
Structured and unstructured data
Data integration, warehousing and marts
Using customer-related data
Three ways to generate analytical insight
Realising the Benefits of CRM
Planning to succeed
This hands-on course will advance your data massaging, modeling, integration and automation skills to new levels. You will also master normalization and massaging of nois
This hands-on course will advance your data massaging, modeling, integration and automation skills to new levels. You will also master normalization and massaging of noisy data, preparation of reports, analysis, and reconciliation.
This is an Excel-based course allowing you to develop a new level of expertise and adding immediate value to your job.
Apply Excel reporting expertise in business, finance, and accounting by enhancing data slicing and dicing, data massaging, and data analysis skills
Use pivot tables and pivot charts to perform automated report writing, analysis and reconciliation most efficiently
Develop special flash and management reports by linking-up Excel with Access, web, text, SQL, and other databases
Repeat tasks and generate reports efficiently by recording, running and editing macros
Acquire numerous tips and tricks that will improve working efficiency
Who Should Attend
Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good cust
Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. The resulting customer-centric organization becomes a formidable competitor whose model cannot be easily copied.
In this course, we look at what it takes to build a customer-centric organization. Case studies, self-evaluation exercises, application of service quality tools, video clips with debriefs, oral and written questions resulting in debates and more are all used in this course in addition to brief consultant and participant presentations....