Courses are academic classes taught by qualified instructors that are intended to enhance participant’s knowledge of a given area or training in a particular discipline. Courses vary broadly in terms of length, size, content and duration.
Students who would like to work in the world of commerce should highly consider taking business studies. This academic program will help students develop skills in employee management, money management, marketing, leadership, and business ethics.
If you need the best study environment in Asia, enroll to the tertiary education in Malaysia. This is a country with rich culture and vast activities to leave you entertained and relaxed as you study in the country
The universities in the capital of Malaysia are known for their affiliations with various international universities and good ranking. This makes getting international and higher education cheaper and better. It has some worthy universities such as the University of Malaysia and University of Kuala Lumpur.
Request Information Courses in Business Studies in Kuala Lumpur in Malaysia 2018
Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. [+]
*Develop a holistic customer care approach by taking into consideration 7 different aspects of the definition of
*Create objectives and programs to maximize internal customer satisfaction
*Evaluate the design, implementation and analysis of customer satisfaction surveys
*Use customer complaints as springboard for service improvement
*Write Service Level Agreements (SLAs) to ensure clarity and conformance
*Assess the service aspect of the organization or department through well-chosen Key Performance Indicators[-]
This course gives essential and in-depth practical techniques that will enable you to excel in your workplace. In this course, you will learn multi-disciplinary best practices such as how to be a better business writer and a master communicator. [+]
*Define and understand the role of the office manager and administrator
*Implement verbal and written communication strategies needed for carrying out responsibilities in an effective manner
*Develop a service attitude and mindset aimed at the internal and external customer
*List the main causes of stress and apply the techniques needed to control them
*Apply time management techniques required for better office productivity
*Organize meetings effectively
*Handle telephone calls properly and professionally[-]
The course is designed as a workshop where participants first elaborate a 'SWOT' analysis for the HR function at their own organization and then identify the various necessary skills and competencies that will allow them to build and develop both their individual and departmental HR leadership, hence transforming themselves into value adding managers. The course will also use a mix of interactive techniques such as lectures, case studies and group discussions the purpose of which is to cement understanding and provide examples of international best practices. [+]
*Develop techniques to link their internal HR processes and activities with outside expectations
*Explain the six contemporary HR competencies that define HR professionalism and that allow them to become value adding managers or professionals
*Apply the necessary tools to assess and improve each of the six competencies for HR leadership
*Defend modern HR analytical tools and use them later on in their organizations to generate business intelligence data and reports
*Generate HR intelligence that helps minimize the risk associated with human capital investments
*Create an effective HR department that delivers business results
*Generate appropriate business decisions... [-]
Your suppliers are your key stakeholder to determine quality and outcome. Strategic Management of Supply Chain can ensure you work with supportive suppliers in proper way. Ensuring supply chain produces the right output is not only in selecting the best or most expensive supplier, it requires major role of your own management and team. [+]
*Effective logistics and supply chain management practices
*Conduct analysis and examination of current operations
*Bring about organizational improvements in supply chain
*Comparison of in-house versus outsource hiring
*Understanding the legal framework
*Vendor management; monitoring and evaluation
*How to relate costs to milestones[-]
This course is to provide participants with the knowledge and skills needed to develop a consistent vision for guiding an organization’s actions, decision making, and resource allocation. Strategic planning should be based on the value created by the organization for its customers and should position the organization as a value-added business partner to those customers. [+]
*Mission Vision and Objectives of an organization
*SWOT analysis with in-depth study of all components
*Comparing SOWT with other tools (e.g. PEST)
*Perception and the Sub-conscious level thinking
*Values and beliefs
*Types of strategies and their use
*Preparing action plans for implementation of strategic plan
*Implementing and monitoring strategic plans[-]
In this two-day seminar you will work with one of the world's foremost strategic thinkers to build your Commercial Due Diligence skills [+]
Commercial Due Diligence in Asia
In this two-day seminar you will work with one of the world's foremost strategic thinkers to build your Commercial Due Diligence skills and add real value to your company's expansion plans by minimizing the risk of investment failure. The course focuses on a structured approach to help you assessing a target company's current and projected business performance through detailed investigation of market and competitive environment.
Why shall you attend?
Growth via Mergers & Acquisitions in Asia can be a very risky step to undertake. Carrying out proper Commercial Due Diligence in Asia is one of the most effective ways to reduce that risk and to improve your chances of a successful transaction. If your company wants to grow either by M&A, you will need to thoroughly understand that company's current and projected performance. This two-day seminar trains you on the newest methodologies to conduct Commercial Due Diligences on potential M&A targets to avoid any unwanted surprises and draw a transparent and sound picture of your target company's commercial performance.... [-]
In this two-day seminar you will work with one of the world's foremost strategic thinkers to learn how to conduct a professional [+]
Partner Search (M&A) in Asia
In this two-day seminar you will work with one of the world's foremost strategic thinkers to learn how to conduct a professional and effective partner search (M&A) in Asia. The course focuses on a structured approach to train you on the various steps from identifying potential targets that fit into your company's portfolio to professionally select key targets (long-list / shortl-ist) in Asia for potential M&A's. It outlines proven target company identification processes, selection criteria and appropriate and successful communication approaches in Asia to enable seminar participants to successfully manage partner search processes in Asia.... [-]
In this two-day seminar you will work with one of the world's foremost strategic thinkers to build your competitive intelligence skills and add real [+]
Competitive Intelligence in Asia
In this two-day seminar you will work with one of the world's foremost strategic thinkers to build your competitive intelligence skills and add real value to your company's business performance. The course focuses on a structured approach to collecting, storing and delivering key information for management decision making. It outlines the main components of a competitor intelligence system within a company and shows where competitor intelligence fits in to provide a consolidated picture, which can assist in the development of strategy and provide immediate information for tactical decisions.
Why shall you attend?
Sound marketing decisions rely on the availability of market information in order to develop strategies, to decide on tactics or to measure performance. However in many companies, essential information is not properly collected, analyzed and utilized. This two-day seminar trains you on the newest trends in competitor intelligence to equip you with the tools to transfer market information into crucial strategies that helps your company to stay ahead of your competitors in Asia.... [-]
This two-day seminar will train you to assess and manage customers in the B2B sector in Asia. The course teaches you a structured approach [+]
B2B Customer Assessment in Asia
This two-day seminar will train you to assess and manage customers in the B2B sector in Asia. The course teaches you a structured approach to evaluate product fitness versus competitor offerings, quantify the size of markets and test these markets without taking on too much risk. Additionally, the seminar provides an introduction to establishing sales channels, preparing product launch campaigns and managing relationships with your key accounts.
Why shall you attend?
Assessing customers in the B2B sector, choosing a suitable sales strategy among confusing alternatives and managing your key customers are crucial to your long-term success and profitability in Asia. This two-day seminar equips you with professional tools to establish sustainable, effective and profitable sales channels in Asia.... [-]
In this two-day seminar you will work with one of the world's foremost strategic thinkers to build market intelligence and market research skills [+]
Market Intelligence and Market Research in Asia
In this two-day seminar you will work with one of the world's foremost strategic thinkers to build market intelligence and market research skills to improve your company's performance. This course teaches a structured approach to collecting, analyzing and delivering key information for management decision making. It outlines the components of a market intelligence system and shows you how to conduct market research that will drive your company's strategy and provide immediate, actionable information for tactical decisions.
Why shall you attend?
Sound marketing strategy depends on superior market intelligence. In most companies, essential market information is improperly collected and analyzed. This two-day seminar trains you in the newest market research and intelligence trends to elevate your ability to transfer market information into pragmatic strategies to achieve your company's short- and long-term vision and stay ahead of your competition in Asia.... [-]