Tecnológico de Monterrey (Educación Continua Presencial)
The objective of this program is to manage value relationship plans with internal and external clients through improvement processes that support constructive and profita
Manages value relationship plans with internal and external clients through improvement processes that support constructive and profitable long-term experiences.
Benefits of the programYou will be able to monitor the service actions.You will identify areas for improvement and positive points.You will carry out a mapping of processes that lead to concrete and sustained experiences with the client.You will identify the opportunity cost of not offering a good service.You will learn new ways to obtain processes and WOW services.Addressed to
Persons in charge of the customer service department, customer care, commercial area and service managers.
Content of the program
The Seminar Designing WOW Service Experiences consists of five modules, which total 40 hours of study in total....
Mexico, Monterrey, Zapopan, Puebla City, Santiago de Querétaro, San Luis Potosi, Leon, Culiacán, Morelia+ 5 More