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Mexico Nuevo Leon Monterrey

View all Courses in Advertising 2019 in Monterrey in Mexico

A course is the study of a particular topic within a wider subject area and is the foundation of a qualification. A typical course includes lectures, assessments and tutorials.

Monterrey, the third largest city in Mexico, is also educational hub of northern Mexico. It is the headquarter of Monterrey Institute of Technology and Higher Studies, ITESM which is considered as one of the most important universities of Mexico.

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1 Results in Advertising, Monterrey

Degrees
Location
Mexico
Nuevo Leon
Monterrey
Study type
Pace
Other options within this field of study:
Tecnológico de Monterrey (Educación Continua Presencial)

The objective of this program is to manage value relationship plans with internal and external clients through improvement processes that support constructive and profita ... [+]

objective

Manages value relationship plans with internal and external clients through improvement processes that support constructive and profitable long-term experiences.

Benefits of the programYou will be able to monitor the service actions.You will identify areas for improvement and positive points.You will carry out a mapping of processes that lead to concrete and sustained experiences with the client.You will identify the opportunity cost of not offering a good service.You will learn new ways to obtain processes and WOW services.Addressed to

Persons in charge of the customer service department, customer care, commercial area and service managers.

Content of the program

The Seminar Designing WOW Service Experiences consists of five modules, which total 40 hours of study in total.... [-]

Mexico Monterrey Zapopan Puebla City Santiago de Querétaro San Luis Potosi Leon Culiacán Morelia  + 5 More
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Spanish
Full-time
Part-time
40 hours
Campus