Course Studies in Administration in Middle East 2017/2018. Description Starting a career or wishing to expand your knowledge in airports? Get the essential knowledge you need to succeed. IATA Airport Operations provides you with the knowledge to grow your career in the management of Airport’s operations, designed for professionals aspiring a career in Airport Operations or recently appointed staff working for or at an Airport, will cover below topics: Understanding the Airport Overview of the Air Transport System Airport Definition, Function, Customers and Partners Airport Management and Operation The Need of Standardisation The Airport Business and its Economic Impact Airport Master Planning The Airport as an Operational System Physical & Service Components of the Airside Operational Procedures of Airside Physical Components of the Terminal Processing of Passengers, Luggage and Freight Operational Procedures of Terminal Physical Components of the Landside Processes and Operational Procedures of Landside Airport Certification The Overall Airport Operation Security Civil Aviation Security Airport Security Aircraft Operator's Security Program Testing, Inspection & Audit Support Services On-Site Services External Services Airport Issues and Challenges Security Threats Economics Capacity New Aircraft Types Sustainable Development The Future of Airports Future Technology Ownership and Operation Coping with Uncertainty [-]

Description Learn what it takes to work at one of the airline industry's most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport. The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM) Introduction to Airport & Airline Ground Operations The Airport as an Operational System Airline Ground Operational Requirements International Passenger & Baggage Carriage Regulatory Framework Camputer Reservations and Departure Control Systems Function The Computer Reservations System The Departure Control System The AMADEUS System Check-In Procedures for Passengers and their Baggage (Airport & Off-Site) Passenger Acceptance Baggage Acceptance Arrival and Transfer Services Conditions of Carriage, Boarding Procedures and Close-out Messaging Conditions of Contract for Carriage of Passengers and Baggage Passenger Boarding Procedures and Flight Close-out Messaging Introduction to Dangerous Goods Regulations International DG Regulatory References Restrictions and Limitations Classifications, Packaging, Marking and Labeling Dangerous Goods Emergency Procedures Managing Passenger Interactions Importance of Customer Service to the Business Handling Passenger Interactions Efficiently Aviation Security Requirements for Passengers and Baggage ICAO International Conventions Passenger & Baggage Security Procedures The Passenger and Baggage Reconciliation Procedures Bomb Threats and Responses to them Enhanced Passenger Facilitation Purpose of Advance Passenger Processing CUSS, CUTE, CUPPS Roles of PGSAs in a Fast Travel Program Future in the Industry Your future - Landing a Job in Aviation... [-]

Course Studies in Administration in Middle East 2017/2018. Description Interpreting fare rules and e-ticket data elements is key to satisfying and retaining customers. With the abundance and complexity of today's fare options, travel customers expect you to provide a service that is accurate, quick and affordable. This course teaches the language of fare construction and fare rules so you provide your customers with the best advice and the lowest fare for their air itinerary. You will develop new skills through practical exercises and with the support of reference materials to become the travel professional your customers trust. Introduction The passenger Air tariff Training Extract Essential terms IATA Resolutions in fare construction IATA geography and global indicators IATA areas and sub-areas Routings Pricing units Fare selection Children and infant fares Single segment surcharges One way through fare construction Round and circle trip fare construction Single segment Q surcharge Taxes, fees and charge Special fares Consolidator and Net fares Documents Interpretation of data elements in standard traffic documents Electronic miscellaneous documents Ticketing The electronic Ticket Currency Currency Rules Neutral units of construction (NUC) Conversion of the NUC amount into local currency Payments Credit Cards Billing and Settlement Plan [-]

Secretarial Skills Job Description: Secretaries’ and administrative assistants’ responsibilities include various administrative and clerical duties needed to run a company efficiently and smoothly. Some duties include: serving as an office information manager, arranging and scheduling meetings or appointments, organizing and preserving paper and computer files, managing projects, handling travel arrangements, performing research, and distributing information through the use of telephones, mail, fax and e-mail. Secretaries and administrative assistants work in all kinds of businesses and organizations. In 2002, secretaries and administrative assistants occupied about 4.1 million jobs, standing as one of the biggest jobs in the U.S. workforce. The topics covered: MS OFFICE (Advanced) BLIND & TOUCH TYPING ENGLISH BLIND & TOUCH TYPING ARABIC (Optional) SHORTHAND (PITMAN’S) (Optional) BUSINESS COMMUNICATION OFFICE SKILLS BASIC ACCOUNTING (Optional) Duration: 70 to 150 Hrs. (Depends on how many topic/s you chose) Office Administration Job Description: An office administrator provides clerical and administrative support, either as a team or individual. They are often also responsible for specific projects, as well as coordinating and implementing office procedures. In some cases, they will oversee junior staff. Administrative work has changed significantly over the years, and the role varies greatly depending on sector, the size of the employer and levels of responsibility. Most work involves communication and word processing skills, and within specialist fields such as law, many administrators are required to have relevant, high-level qualifications. The role also overlaps with that of personal assistant. The topics covered: MS OFFICE (Advanced) BUSINESS COMMUNICATION OFFICE SKILLS Duration: 50 Hrs.... [-]