Healthcare professions are one of the fastest growing career fields in the country. The Department of Medical Assisting offers three program options, one degree, and two certificate programs.

These three medical assistant programs prepare students for entry-level positions in physician’s offices and other medical facilities. These courses help develop the skills necessary to excel in the healthcare industry.

Medical assistant students will learn proper telephone etiquette, how to greet patients, proper charting and filing techniques, insurance processing, word processing, email, appointment scheduling and handling patients from the check-in process through the exam. Medical assistant students will be prepared to work in hospitals, physician’s offices, ambulatory service facilities and clinics.... [-]

Offering 2461 Human Resources training courses from 156 training providers including SkillSoft, Lorman Education, The Industry Calendar. Browse instructor-led and virtual Human Resources training seminars along with a variety of self-paced classes. Offering 1111 online e-learning Human Resources courses, available either online, CD/DVD, printed course manuals or recorded webcasts. TrainUp.com also offers the ability to request in-house or onsite Human Resources courses or train-the-trainer curriculum programs.

Every business depends in some way upon its employees, whether they work on assembly lines in a factory or conducting financial analysis in a bank. Ultimately, no business can survive without capable and reliable workers, making the people responsible for finding, training and caring for these employees critically important.... [-]

Learn business and computer skills in the United States of America at Eastern Wyoming College to become an

(Business Office Technology Certificate)

Fall Semester

Spring Semester

Courses may vary depending upon student’s academic background.

After you complete this program and receive your degree, you will have these skills and qualifications: ... [-]

Computerized Office Management

Students will learn computer office management through the use of the computers and various programs, develop leadership skills, and personnel management. Our objective is for each student to develop leadership skills, and program use.

Employment Outlook: Administrative, Coordinator, Office Manager, Marketing, Supervisor, General Office, marketing, Human Resources Department, and much more.

Additional Information: Students obtain an M-1 visa by enrolling into this program.

Program:

Module I: Introduction to Computers and Typing

The student will be able to identify the various parts of the computer, distinguish the different types of operating systems, and will be able to determine whether a computer system is good for purchase.... [-]

Today, enormous amounts of waste exist in office and service operations. Delays, bottlenecks, errors, redundancy, work-arounds, and ambiguity abounds. Non value added work can be as high as 95 percent.

Manufacturing organizations have had great success in applying Lean techniques and trimming time and money. However there are significant challenges and differences in an office operation versus a manufacturing setting. You need a tailored approach to improving office/service operations—but there are Lean tools that you can apply.

Through simulation, cases, and by working on your own processes, you will learn and practice Lean tools to dramatically improve quality and service, while shrinking time and cost. Look at work flow, information flow and job design—not with an eye to eliminating people—but maximizing their effort. You will know which tool to use based on the goal of the effort and problems you face.... [-]

Does any of this sound familiar to you?

If you said “yes” then this program is for you.

Analyzing and Improving Operations can help you sort out the problems (people, systems, workflow, and information), find the root cause, and develop a course of action to eliminate the issue. The workshop not only focuses on the big-picture perspective of systems and organizational structure, but also will also delve into the specifics by analyzing workflow, information, and job issues.... [-]

What you will learn:

Using the model for Strategic Thinking Acting and Learning developed by Dr. Jim Rand and the process for Critical Thinking, you will understand the differences between strategic and tactical thinking and when to apply one or both.

Length:

Four Half-day sessions

Purpose of this course:

To learn the fundamental differences between critical and strategic thinking. Learn to apply the Strategic Thinking Acting and Learning model to resolve business issues and improve organizational performance. ... [-]

What you will learn:

Using the model for Strategic Thinking Acting and Learning© developed by Dr. Jim Rand and the process for Critical Thinking, you will enderstand the differences between strategic and tactical thinking and when to apply one or both.

Length:

Four Half-day sessions

Purpose of this course:

To learn the fundamental differences between critical and strategic thinking. Learn to apply the Strategic Thinking Acting and Learning model to resolve business issues and improve organizational performance. ... [-]

What you will learn:

Using the model for Strategic Thinking Acting and Learning© developed by Dr. Jim Rand and the process for Critical Thinking, you will understand the differences between strategic and tactical thinking and when to apply one or both.

Length:

Four Half-day sessions

Purpose of this course:

To learn the fundamental differences between critical and strategic thinking. Learn to apply the Strategic Thinking Acting and Learning model to resolve business issues and improve organizational performance. ... [-]

Generate a sustainable advantage in cost, quality, speed, and customer service to achieve world-class performance. Using real-world case studies, group workshops, and animated computer simulation models, you explore a framework for diagnosing, improving, and designing effective processing systems and for identifying leverage points with the greatest impact on the bottom line.

This framework includes the Business Process Flow Paradigm which examines an organization as a collection of business flows with a critical link between operational drivers and strategic success. We analyze a set of "laws" representing the core science of lean operation--which describe the underlying behavior of manufacturing and service systems, including the fundamental relationships between performance measures such as throughput, work-in-progress, flow time, and process variability.... [-]

As a human resource professional, you are in charge more than you know.Today's competitive business landscape means that your role has expanded. The best and most successful human resource professionals learn early on how to gain and use influence to become more of a strategic partner, to determine where the organization is headed and to use the human resources function to guide the way.The best learn how to coach others, to help them tap into their own motivation and come up with ideas and solutions on their own, rather than being told what to do and how to do it - over and over again.Coaching for Human Resource Professionals can help you get there.This program helps you strengthen your own leadership skills and learn how to build the coaching relationship to develop the skills of others. Using the Center's framework of assessment, challenge and support, you will work intensively with a coach, one-to-one and in small groups. Multiple videotaped coaching sessions allow you to more closely examine your coaching style and abilities, learn new skills and effectively build a climate for coaching within your organization.Developed through a collaboration between CCL and the Society for Human Resource Management (SHRM)... [-]

Professional Human Resource Management Review

Advance your HR Career—expand your human resource knowledge and prepare for HR certification.

If you’ve been planning to enhance your HR skills and knowledge and prepare for the Professional in Human Resources (PHR®) or Senior Professional inHuman Resources (SPHR®) designation, now is the time to enroll in our PHRM course.

We offer this program in partnership with the Society for Human Resource Management (SHRM). The curriculum covers the newly updated 2007 HRCIbody of knowledge which develops competencies and decision-making skills demanded of the profession.

As a certification preparation program, it consistently beats the national pass rate.... [-]

ASTD HPI Certificate Program-Evaluating Performance Improvement Interventions *

New Dates to be Announced

I'm running a lot of interventions at the same time. How do I track their success? Everyone likes the idea of bottom-line results, but how do I prove we've achieved them? How do I show HPI ROI?

Once you determine the company's performance improvement goals and implement interventions, you will want to prove that you have reached your bottom-line results.

This course will help you assess the evaluation theories you already know and use, plus show you how they apply to the HPI process. Learn the strengths and limitations of evaluation models. See how the performance improvement intervention model blends the best of other evaluation models, tying directly to human performance improvement initiatives. Discover how groundwork done during the business and performance analysis phases of the HPI process makes the evaluation process easier. Finally, see why measuring results creates a better business case than just measuring behavior. ... [-]

ASTD HPI Certificate Program-Selecting and Managing Interventions

New Dates to be AnnouncedResearch tells us that more than 80% of the time employee performance problems aren't caused by lack of skills or knowledge. So what else is there? How do you choose the right training and/or intervention solution? This skill-building class leaves you with the practical tools and experiences to build a seamless delivery system for your interventions.

In Selecting the Managing Interventions, you'll learn to link root causes to interventions that fall in one of six categories -- knowledge, information, physical resources, structure/process, motives, or wellness. You'll then learn how to locate and contract with talented people who specialize in those specific areas. And you'll be able to monitor and manage the implementation process from start to finish, as well as ensure that the interventions are following the prescription. ... [-]

ASTD HPI Certificate Program- Transitioning to Human Performance Improvement *

New Dates to be Announced

How do I get buy-in to transition my department to performance consulting? How do I overcome resistance from my training staff? How can I describe what I do so people understand my new role? I think I have the skills I need to be a performance consultant. Now what?

Telling management that HPI brings bottom-line results will not be enough. You will need to articulate the changes you are bringing about and build support for your efforts. This course focuses on the skills needed to gauge your organization’s readiness for change and techniques for keeping the momentum alive. Create a transition plan that, when put into action, creates an environment that supports the ideals of HPI. Highly interactive, with class and instructor feedback. ... [-]