Computer Network Support Spec. (D)


Program Description

The Computer Network Support Specialist program available on our Florida campuses generally takes 12 months to complete. Once you successfully complete this program, you will receive your technical diploma from CBT College.

When you receive a Computer Network Support Specialist diploma, you could launch your career in the IT industry. You will cater to the emails and phone calls from individuals that are experiencing difficulties with their computer hardware or software. Some businesses and organizations hire Computer Network Support Specialist to receive support in their information processing departments. These positions will all require you to have strong problem solving and analytical thinking skills.


If you have strong analytical skills, are great with troubleshooting, have outstanding communication skills, along with dexterity, a career as a Computer Network Support Specialist may be the perfect choice for you. Computer Network support specialists provide help and advice to people and organizations using computer software or equipment. Some, call computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Most employers in today’s society will require that you have a diploma or degree before you can begin working for their business or organization. Enrolling in the Computer Network Support Specialist diploma program at our Miami Gardens, Hialeah, and Flagler campuses will give you the expertise, experience, and knowledge necessary for a career in the IT industry.


When you have enrolled in the Computer Network Support Specialist program at CBT College, you will be prepared to handle, understand, and accomplish a variety of tasks, including those that are related to hardware and software maintenance, in addition to troubleshooting for hardware and software. You will also know the practical and theoretical fundamentals necessary for maintaining, designing, and implementing a network system. You will also know how to use common business applications.

To secure high-quality employment, you will need to become a certified computer technician. The course instruction and hands-on experience will prepare you for various certification goals, which include:

  • CompTIA A+ Certification
  • CompTIA Network+ Certification


Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the daily upkeep of their organization’s networks by finding solutions to problems as they occur. Solving an IT problem in a timely manner is important because organizations depend on their computer systems. Technical support specialists may provide assistance to the organization’s computer users through phone, email, or in-person visits. They often work under network, who handles more complex tasks.

Help-desk technicians: usually provide technical help to non-IT computer users. They respond to phone and email requests for help. Sometimes they make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use complex programs. Sometimes they work with other technicians to resolve a problem.

Others work in call centers, answering simpler questions from consumers. Some technicians work for organizations and help non-IT workers with their computer problems.

Last updated Jan 2018

About the School

For students who live outside United States (U.S.) and wish to earn a degree from a college that is situated in one of the most dynamic and culturally diverse cities in the world, CBT College is the p ... Read More

For students who live outside United States (U.S.) and wish to earn a degree from a college that is situated in one of the most dynamic and culturally diverse cities in the world, CBT College is the perfect fit for you. CBT College is a nationally accredited and an internationally renowned College in the U.S. with five campuses throughout the Greater Miami area, the most populous city in Florida. Each of the College’s campuses are only minutes away from Miami’s famous sparkling white sandy beaches. Read less