Service design is a field concerned with creating and developing better customer service experiences. It involves everything from employee training to organizational design, and is increasingly important in fields such as retail, transportation, and health care.

A certificate is an educational goal for many students who want to improve their visibility among aggressive job applicants. Certificates may help provide students with increased skills and experience in a number of diverse disciplines, such as business, finance, hospitality, leadership, and management.

Online learning refers to use of electronic media and information and communication technologies (ICT) in education. With online learning one has the flexibility to access their studies at any time and from anywhere they can log on.