Certificate in Customer Service Excellence Co-op

General

Program Description

Certificate in Customer Service Excellence Co-op

This is a 31-week program that includes 12 weeks of a co-op placement. We offer guaranteed Co-op placement in a field related to your program.

This program will prepare you for a position in hotels, restaurants or other hospitality and tourism establishments.

This program will allow you to:

  • Focus on the latest developments in the hospitality and tourism industry.
  • Identify and understand the techniques and theoretical knowledge required in the modern hospitality and tourism environment.
  • Develop competencies such as effective problem solving, communication skills, excellent customer service skills, leadership, and teamwork.
  • Acquire the necessary knowledge and skills needed to be successful in the hospitality and tourism industry.

Course Requirements

  • Ontario Secondary School Diploma or Equivalent * or Mature student **
  • Age 18 or older
  • IELTS of 5.0 or equivalent for non-native English speakers

*A transcript, diploma or certificate from another country are considered equivalent to an Ontario high school diploma if assessed at an Ontario OSSD level by a recognized assessment service.

**Mature students must pass a Wonderlic Scholastic Level Exam

See the pre-approved recognized assessment services below:

  • World Education Services- wes.org
  • The University of Toronto, School of Continuing Studies, Comparative Education Service – learn.utoronto.ca/ces
  • International Credential Assessment Service of Canada- icascanada.ca

** Mature students must be at least 18 years of age and pass a Wonderlic Scholastic Level Exam with a minimum score of 15.

Career Path

Graduates can go onto careers in a variety of different industries including:

  • Hotels, Motels, Resorts: Front desk agent, room attendant, in-room dining attendant, concierge, registration agent
  • Restaurant, Bars and other food and beverage establishments: Servers, hostess, bartenders
  • Travel Agencies and transportation: Sales representative, tour guide, travel agent, visitor information counselor

Duration

31 weeks, including scheduled breaks

Last updated Feb 2020

About the School

The Toronto School of Management (TSoM) is a school offering a range of courses in business, hospitality, and accountancy.

The Toronto School of Management (TSoM) is a school offering a range of courses in business, hospitality, and accountancy. Read less