CERTIFICATE IV IN CUSTOMER ENGAGEMENT
Australian Adult Learning Institute (AALI)
Key Information
Campus location
Gold Coast, Australia
Languages
English
Study format
Distance Learning
Duration
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Pace
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Tuition fees
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Application deadline
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Earliest start date
Jan 2025
Scholarships
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Introduction
This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as team leader and with significant authority to delegate.
Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.