The Baldrige Criteria for Performance Excellence is the best roadmap to business excellence available today. There are three versions of the criteria, aimed at specific groups: Business, Education, and Healthcare. Criteria platforms look at these groups from a systems perspective to understanding performance in management.

Companies who have received the Baldrige National Quality Award have consistently outperformed the S&P 500 by at least 3 to 1. The Criteria provide a results-focused framework which will benefit any organization, whether they pursue the award or not. So where does a company start?

This four-hour course will give you an overview of what it takes, the criteria and more.

Participants Will Learn:

  • How to understand and use the criteria.
  • How to perform a self-assessment of their company or organization.
  • How to identify opportunities for improvement.

Participants receive course materials covering Baldrige standards and assessment criteria. The Center for Executive & Professional Development provides a certificate of completion.

New Dates to be Announced



Target audience


Senior and middle managers from schools, hospitals, other healthcare organizations, and businesses who need to understand quality issues.

Non-quality practitioners, as well as those with quality backgrounds.

Anyone wanting to move to Baldrige standards.


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This course is Campus based
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1 day
Part-time
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