This program prepares you for industry-sought certifications, including CompTIA’s A+, Network +, Security+ and Mobility+ Device Administrators (iOS, Android and Windows), Microsoft Certified Professional in Windows Desktop, Microsoft Enterprise Desktop Support Technician (MCITP), Apple OSX Certified Support Professional (ACSP), HDI-SCA, HDI-DST and ITIL Foundation.
Computer support specialists are in high demand locally and throughout the United States. Typical job titles include junior help desk technician, junior support specialist, Apple support specialist, mobile device support specialist, desktop support specialist, and IT field technician.
You can earn the IT Computer Support Technician, IT Help Desk Support Specialist, and IT User Support Technician technical diplomas on the way to completing this associate degree.
Additional program details: The hands-on activities use state-of-the-art technologies. Keys to your success in the program are effective people interaction skills, analytical problem-solving skills, the ability to work independently and in a team setting, and good written and oral communications skills.
Curriculum
Course
Course Name
Credits
ENG-195
Written Communication ^ ↑ (or) ENG-201 English 1 ‡
3
ITSUP-101
Computer Information Systems Fundamentals ^ ↑
3
ITSUP-109
Microsoft Office for IT Professionals ^ ↑
3
ITSUP-111
CompTIA A+ Software Support ^ ↑
3
ITSUP-140
Support Center Analyst (HDI-SCA, HDI-DST, ITIL) ^ * ↑
3
ENG-197
Technical Reporting(or) Any 200-level ENG or SPEECH course
3
ITNET-101
Network Communications (Network+) ^ ↑
3
ITSUP-102
CompTIA A+ Essentials ^ ↑
3
ITSUP-177
Introduction to IT Projects, Teamwork and Self-Management ↑
3
ITSUP-197
Business Data Analytics
3
ITSUP-150
Mobile Device Repair and Support * ↑
3
ITSUP-152
Apple OSX Certified Support Professional (ACSP) * ↑
3
ITSUP-155
IT Career Skills ^ ↑
3
MATH-123
Math With Business Applications ‡(or) Any 200-level MATH course
3
SOCSCI-197
Contemporary American Society(or) Any 200-level SOCSCI or HIST course
3
ELECTIVES
(Three credits needed)Suggested electives include:ITSUP-156, ITDEV-150, ITNET-112
3
ITSEC-124
Network Security (Security+) ^ ↑
3
ITSUP-106
Linux Support
1
ITSUP-153
Mobile Device Administration * ↑
3
ITSUP-198
Computer Support Specialist Internship ‡ ↑
1
ITSUP-199
Integrated Project - Computer Support Specialist ↑
1
PSYCH-199
Psychology of Human Relations(or) Any 200-level PSYCH course
3
Total Credits
60
‡ Prerequisite required.^ Counts toward earning the IT Computer Support Technician technical diploma.↑ Counts toward earning the IT Help Desk Support Specialist technical diploma.* Counts toward earning the IT User Support Technician technical diploma.Program curriculum requirements are subject to change.This Assoicate in Applied Science program will transfer to one or more four-year institutions.Current MATC students should consult their Academic Program Plan for specific curriculum requirements.
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Program Outcomes
Manage information technology hardware
Manage software
Support computer networks
Provide end-user support
Solve information technology problems
Demonstrate customer service skills as an IT professional
Career Outlook
IT support specialists are in high demand.
Possible Careers
Junior Help Desk Technician
Junior Support Specialist
Apple Support Specialist
Mobile Device Support Specialist
Network Technician
Desktop Support Specialist
IT Field Technician
Admission Requirements
One year of high school-level algebra.
