Associate in Applied Science, Information Technology - Help Desk/Technical Support

General

Program Description

The Help Desk/Technical Support specialization provides students with the necessary skills for employment at a help desk or as a technical support person in a computer environment. The program reflects the growing emphasis on assessment of skills and skill levels.

The learning sequence established by this curriculum is designed to prepare students to qualify to take certification examinations including, Net +, Microsoft Office Specialist (MOS), Service Technician (A+), Microsoft Certified Professional (MCP), Novell Certified Netware Administrator(CNA), and Cisco (CCNA).

Program Outcomes

Upon successful completion of this program, students should be able to:

  • Demonstrate proficiency in the use of application software;
  • Demonstrate proficiency in the use of integrated office software;
  • Communicate effectively using appropriate computer terminology;
  • Demonstrate the skills necessary to support customers and troubleshoot microcomputers;
  • Install and troubleshoot microcomputers in a networked environment;
  • Maintain the hardware and software in a networked environment;
  • Discuss the hardware and software needs found in a modern business environment.

Course requirements are available here.

Admission Requirements

Proof of High School Graduation

Scholarship Information

Delaware County Community College's Educational Foundation awards approximately $300,000 in scholarships annually. Each scholarship has its own criteria for eligibility established by the donor. The application period for scholarships each year runs from mid-February to mid-April.

More information can be found at www.dccc.edu/scholarships.

Start Date

Every semester.

  • Fall Semester: Late August;
  • Spring Semester: Early January;
  • Summer Semester: Late May
Last updated November 2017

About the School

Delaware County Community College (DCCC) is an accredited, public two-year college located in Media, Pennsylvania. The College serves 12,500 students, including more than 200 international students fr ... Read More

Delaware County Community College (DCCC) is an accredited, public two-year college located in Media, Pennsylvania. The College serves 12,500 students, including more than 200 international students from over 50 countries. DCCC students enjoy a safe, high-tech campus surrounded by nature, with easy access to the dynamic and historical city of Philadelphia, 22km away. Read less