Analyzing and Improving Operations


2 locations available

Program Description

Does any of this sound familiar to you?

  • Customers are complaining
  • Staff is frustrated
  • There’s finger pointing and blaming between departments
  • We circumvent procedures to expedite work
  • Quality, service, and timeliness need improvement
  • Costs are too high

If you said “yes” then this program is for you.

Analyzing and Improving Operations can help you sort out the problems (people, systems, workflow, and information), find the root cause, and develop a course of action to eliminate the issue. The workshop not only focuses on the big-picture perspective of systems and organizational structure, but also will also delve into the specifics by analyzing workflow, information, and job issues.

Choose from a variety of improvement methodologies based on the type of problem and the organization’s goals and constraints. Often, organizations are trained in one problem-solving approach and then use this approach to every problem. In other words, “Now that we know how to use a hammer, everything looks like a nail.” In this workshop, you will be able to use the correct methodology for specific problems, including: lean manufacturing principles, basic six sigma techniques, business process reengineering, organizational restructuring, continuous improvement, workflow redesign, eight key problem classes, fast cycle time, and creating cooperation between departments. By the end of the seminar, you will know when and how to use each one.

As a part of this workshop, you’ll bring one or more problems to class to analyze and then create an improvement plan using the tools and methodologies presented.

Learn How To:

  • Benchmark your operational improvement efforts against the Malcolm Baldrige Award winners and take your organization to the next level
  • Focus efforts where you can make both high impact and immediate improvements
  • Evaluate and then partner with suppliers
  • Create breakthroughs visa vie your customers to help surpass the competition
  • Use Activity-Based Costing on processes to discover “true” profitability
  • Uncover and then calculate your quality costs
  • Design elegant operational workflows using powerful design principles
  • Use basic Six Sigma tools to improve quality
  • Create a fast cycle time organization using lean techniques
  • Overcome the eight major barriers to operational improvement
  • Boost retention of your workforce
  • Create higher levels of interdepartmental cooperation
  • Select the right measurement system that will build operational excellence
  • Solve the most difficult operational problems through eight distinct problem types
  • Get “buy-in” for your operational improvement effort
  • Understand the basics of organizational change and plan your change
  • Compare your operational improvement effort against “best practices”

Target audience

Operations directors and managers;

Finance directors and managers;

Plant managers;

Manufacturing engineers and production managers;

Quality assurance engineers and managers

Last updated Jan 2018

Keystone Scholarship

Discover the options our scholarship can give you

About the School

The College of Business Administration focuses on flexible programs which meet the needs of its students while providing graduates that meet the needs of the business and healthcare communities. To m ... Read More

The College of Business Administration focuses on flexible programs which meet the needs of its students while providing graduates that meet the needs of the business and healthcare communities. To meet the needs of its students and corporate partners, the future employers of TU graduates and the College of Business Administration formed an Executive Advisory Board made up of corporate leaders who serve as a nationwide resource for faculty and students. These top executives provide the college's leadership with personal insight and advice on how successful national and international companies operate, and what kind of business graduates make the grade in their organizations. With their assistance and guidance, the College continues to develop flexible programs that can be modified as new technology and market developments force companies to rethink how they do business. College Highlights The College of Business Administration at The University of Tulsa offers both business and health science degrees. Students can choose from a wide range of degree programs that are flexible enough to be tailored to the interests of the individual student while providing students with the competitive edge needed to succeed in our rapidly changing world. The college provides an atmosphere that encourages individual success and programs that are innovative and revised as employers' needs change. All college programs are fully accredited by the premier accrediting body for each area of study. The college now offers two accredited online masters programs, the Master of Taxation (MTAX) and the MBA Online, as well as a traditional on-campus MBA, a Master of Science in Finance and three joint graduate programs. The Williams Risk Management Center provides our students with a lifelike laboratory (complete with stock ticker boards, extensive financial databases, Bloomberg terminals, computers, and computer software) where students can apply and extend the knowledge they have gained in the classroom. Our internationally recognized faculty is committed to providing their students with the best educational experience possible by sharing their talents, interests, knowledge, and vision with the students in and out of the classroom. Students have many opportunities to participate in research projects. One such opportunity is through the Tulsa Undergraduate Research Challenge (TURC) program. Many student internships are arranged each year. These working programs provide students with the opportunity to gain real-world experience and often lead to permanent employment after graduation. Our low student-faculty ratio of 11-1 and small class sizes (on average 19 students per class) give students an incredible opportunity to work closely with professors and instructors in and out of the classroom. TU is the co-founder of the business enterprise school in Zelenograd, Russia. All business and health science students have opportunities to study abroad and participate in international study experiences. In addition, the college offers an undergraduate International Business and Language degree. To enhance our students' educational experience, as well as build skills and confidence, the College provides labs to enhance student learning. The Student Investment Fund provides students with an opportunity to invest real money in an environment similar to that of an investment management firm. Students may participate in a large variety of student organizations that supplement their coursework while providing community service and professional networking opportunities The Center for Executive & Professional Development provides a variety of professional development programs for corporate clients and individuals. In addition, the Center creates customized programs on a broad range of topics for their corporate clients.The Family-Owned Business Institute is the only resource center of its kind in the region. The institute offers programs to meet the needs of multigenerational family businesses and a specialized management degree focusing on family-owned business issues. The Genave King Rogers Business Law Center supports a specialized management degree focusing on business law and provides resources for both our on-campus and Tulsa business communities. Friends of Finance is a professional organization that brings leading executives to the TU campus to share their knowledge and explores important business issues. Read less
Tulsa , Toledo + 1 More Less