This course provides delegates with the key essential elements of effective Operations management, including: understanding the role and contribution of the Operations Management function, effective resource management, systems control development, risk management within Operations and concludes with adjusting resources within changing operational environments.
This course also provides delegates with a thorough understanding of the key elements of Effective Operations Management, including: Governance, Effective Performance Reporting both from a financial and quality perspective and concludes with developing and reporting Sustainability to enhance and protect the organizational reputation.
The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.
Role and Function of Operations Management
Effective Resource Planning
Aligning People, Systems & Process
Assessing Operational Performance
Ensuring Quality delivery within Operations Management
Identifying, assessing and mitigating Operational risks
Establishing effective Operational Controls
Managing Change within Operations
Building process capacity
Building Operational Efficiency
Adjusting resources to adapt to change
Operations Management Information Systems
Overview of Management Information Systems
Creating appropriate levels of Management Information (MI)
Disseminating MI to support operational decision-making & continuous improvement
Operations Management impact on Organizational Governance
Continuous improvement techniques
Operations Management Reporting
Effective Reporting of Operational Performance
Understanding & Reporting Financial Performance
Understanding & Reporting Quality Delivery
Sustainable Operations Management
Environmental aspects of Operations Management
Operations Management Diagnostic Toolkit
Triple Bottom Line concept and applications
Understanding and Reporting Operations Efficiency
Cycle time improvements
Lean Process management
Effective Root Cause analysis
Summary and recap of key learning objectives
This course is suitable for:
Heads of Functions
Upon completion of this course, you will:
Understand the key elements of effective Operations Management.
Apply a range of resource management techniques, and adjust resources in line with changing operating environments.
Apply effective risk management to Operational situations.
Appreciate and build effective governance compliance within Operations Management.
Effectively report on performance of the function.
Create and enhance sustainability within the operations management function.
Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.