Key Information

  • Course Code: LMS103
  • Duration: 2 weeks
  • Fee: £5125

Course outline

Building Relationships by Communicating Supportively

  • Building positive interpersonal relationships
  • The importance of effective communication
  • What is supportive communication?
  • Principles of supportive communication
  • The personal management interview

Gaining Power and Influence

  • Building a strong power base and using influence wisely
  • Is power a four-letter word?
  • Abuse of power
  • Influence strategies: the three Rs
  • The pros and cons of each strategy
  • Acting assertively: neutralizing influence attempts

Motivating Others

  • Increasing motivation and performance
  • Diagnosing work performance problems
  • Enhancing individuals’ abilities
  • Fostering a motivating work environment
  • Elements of an effective motivation programme

Managing Conflict

  • Interpersonal conflict management
  • Diagnosing the types of interpersonal conflict
  • Selecting the appropriate conflict management approach
  • Resolving interpersonal confrontations

Solving Problems Analytically and Creatively

  • Problems solving, creativity, and innovation
  • Steps in analytical problem solving
  • Impediments to creative problem solving
  • Multiple approaches to creativity
  • Conceptual blocks
  • Conceptual blockbusting
  • Hints for applying problem-solving techniques
  • Fostering creativity in others

Empowering and Engaging Others

  • The meaning of empowerment
  • Dimensions of empowerment
  • How to develop empowerment
  • Inhibitors to empowerment
  • Fostering engagement

Building Effective Teams and Teamwork

  • The advantages of teams
  • Team development
  • Leading teams
  • Team membership

Leading Positive Change

  • Ubiquitous and escalating change
  • The need for frameworks
  • A framework for leading positive change

Making Oral and Written Presentations

  • Essential elements of effective presentations
    • Formulate a specific strategy
    • Develop a clear structure
    • Support your points
    • Use an enhancing style
    • Style in oral communication
    • Style in written communication
    • Supplement your presentation by responding to questions and challenges

Conducting Meetings

  • Conducting effective meetings: a short guide for meeting managers and meeting participants
  • The five Ps of effective meetings
  • Suggestions for group members

Target audience

  • Heads of organizations, chief officers, chairpersons, board members, and directors.
  • Heads of departments.
  • Senior managers and executives.
  • Those who wish to develop their interpersonal, group and communication skills.
  • Those who wish to develop themselves as more competent and effective managers.

Learning outcomes

Upon completion of this training in management, you will be able to:

  • Build supportive relationships even when delivering negative feedback.
  • Avoid defensiveness and disconfirmation in interpersonal communication.
  • Improve the ability to apply principles of supportive communication.
  • Improve relationships by using personal management interviews.
  • Enhance personal and positional and power.
  • Use influence appropriately to accomplish exceptional work.
  • Neutralise inappropriate influence attempts.
  • Diagnose work performance problems.
  • Enhance the work-related abilities of others.
  • Foster a motivating work environment.
  • Diagnose the focus and source of conflicts.
  • Utilise appropriate conflict management strategies.
  • Resolve interpersonal confrontations through collaboration.
  • Increase proficiency in analytical problem-solving.
  • Recognise personal conceptual blocks.
  • Enhance creativity by overcoming conceptual blocks.
  • Foster innovation among others.
  • Empower others.
  • Empower yourself.
  • Engage others effectively.
  • Diagnose and facilitate team development.
  • Build high-performance teams.
  • Facilitate team leadership.
  • Foster effective team membership.
  • Learn how to create positive deviance in organizations.
  • Develop the capability to lead positive change.
  • Acquire the ability to mobilize the capabilities of others in achieving positive change.
  • Make impactful and engaging oral presentations.
  • Write clearly and persuasively.
  • Respond appropriately to questions and challenges.
  • Implement guidelines for planning and conducting effective meetings.
  • Enhance the value of meetings attended.
Program taught in:
  • English

See 131 more programs offered by London Business Training & Consulting »

Last updated September 10, 2019
This course is Campus based
Start Date
Nov 18, 2019
Jan 13, 2020
Duration
2 weeks
Price
5,125 GBP
Deadline
By locations
By date
Start Date
Nov 18, 2019
End Date
Nov 29, 2019
Application deadline
Start Date
Jan 13, 2020
End Date
Jan 24, 2020
Application deadline
Start Date
May 11, 2020
End Date
May 22, 2020
Application deadline
Start Date
Sep 14, 2020
End Date
Sep 25, 2020
Application deadline

Nov 18, 2019

Location
Application deadline
End Date
Nov 29, 2019

Jan 13, 2020

Location
Application deadline
End Date
Jan 24, 2020

May 11, 2020

Location
Application deadline
End Date
May 22, 2020

Sep 14, 2020

Location
Application deadline
End Date
Sep 25, 2020