Advanced Facilities Management

General

Program Description

Key Information

  • Course Code: OPM109
  • Duration: 2 weeks
  • Fee: £5125

Course outline

Getting Started with the Basics

  • Aims and objectives: setting out your stall
  • Tools of the trade
  • Understanding your portfolio

Managing People: Staff and Customers

  • Managing your staff
  • Teamwork: what makes a good team?
  • Staff training
  • Customer service

Policies, Strategies, and Procedures

  • Policies
  • Key points of a strategy
  • Procedures:
  • Guidance notes
  • Forms
  • Administrative flow
  • Monitoring and managing
  • Quality management

Risks and Liabilities

  • Compliance
  • Risks with new builds and defect periods
  • Risks to property

Outsourcing of Services or In-House Staff?

  • Reasons to outsource services
  • Outsourcing: advantages and disadvantages
  • Specifications
  • Risk
  • Working with contractors
  • Procurement routes for FM

In-House Teams

  • Maintenance team
  • Site supervision team
  • Helpdesk team
  • Post team
  • Cleaning team
  • Security team

Maintenance including New Builds and Space Management

  • Types of maintenance
  • Planned programme and planned survey
  • Space management
  • New builds and maintenance

Sustainability, Use of Resources and Sustainable Technologies

  • What is sustainability?
  • Improving the sustainability of your organization
  • Sustainability: a whole organization approach
  • Determining your carbon footprint
  • Sustainable technologies
  • Utilities
  • Educating the occupants of buildings

Waste and How to Deal with it

  • What is waste?
  • Paper waste
  • Food waste
  • Specialist waste
  • Building waste

Fleet Management

  • Drivers and licenses
  • Vehicles
  • Key control
  • Logging journeys
  • Trackers
  • Fuel cards
  • Capital Purchases

Target audience

This maintenance management training is suitable for:

  • Facilities and maintenance managers, practitioners and officers
  • Operations managers, executives, and staff
  • Those entering FM who want a head start with setting up and running a department

Learning outcomes

Upon completion of this course, you will be able to:

  • Understand the complexity and constantly moving requirements of facilities management (FM) and its role in enabling the core business of a company to function effectively thus contributing to profitability.
  • Appreciate the modern challenges of FM that require managers to be innovators and to do more with less.
  • Learn useful tips on the issue of sustainability and how a company can profitably benefit from FM actions in this area.
Last updated September 2019

About the School

London Business Training & Consulting (LBTC) is the UK’s premier business and management training and consulting service provider. We cater to both individual and organisational clients from all o ... Read More

London Business Training & Consulting (LBTC) is the UK’s premier business and management training and consulting service provider. We cater to both individual and organisational clients from all over the world. Read less