Key Information

  • Course Code: OPM109
  • Duration: 2 weeks
  • Fee: £5125

Course outline

Getting Started with the Basics

  • Aims and objectives: setting out your stall
  • Tools of the trade
  • Understanding your portfolio

Managing People: Staff and Customers

  • Managing your staff
  • Teamwork: what makes a good team?
  • Staff training
  • Customer service

Policies, Strategies, and Procedures

  • Policies
  • Key points of a strategy
  • Procedures:
  • Guidance notes
  • Forms
  • Administrative flow
  • Monitoring and managing
  • Quality management

Risks and Liabilities

  • Compliance
  • Risks with new builds and defect periods
  • Risks to property

Outsourcing of Services or In-House Staff?

  • Reasons to outsource services
  • Outsourcing: advantages and disadvantages
  • Specifications
  • Risk
  • Working with contractors
  • Procurement routes for FM

In-House Teams

  • Maintenance team
  • Site supervision team
  • Helpdesk team
  • Post team
  • Cleaning team
  • Security team

Maintenance including New Builds and Space Management

  • Types of maintenance
  • Planned programme and planned survey
  • Space management
  • New builds and maintenance

Sustainability, Use of Resources and Sustainable Technologies

  • What is sustainability?
  • Improving the sustainability of your organization
  • Sustainability: a whole organization approach
  • Determining your carbon footprint
  • Sustainable technologies
  • Utilities
  • Educating the occupants of buildings

Waste and How to Deal with it

  • What is waste?
  • Paper waste
  • Food waste
  • Specialist waste
  • Building waste

Fleet Management

  • Drivers and licenses
  • Vehicles
  • Key control
  • Logging journeys
  • Trackers
  • Fuel cards
  • Capital Purchases

Target audience

This maintenance management training is suitable for:

  • Facilities and maintenance managers, practitioners and officers
  • Operations managers, executives, and staff
  • Those entering FM who want a head start with setting up and running a department

Learning outcomes

Upon completion of this course, you will be able to:

  • Understand the complexity and constantly moving requirements of facilities management (FM) and its role in enabling the core business of a company to function effectively thus contributing to profitability.
  • Appreciate the modern challenges of FM that require managers to be innovators and to do more with less.
  • Learn useful tips on the issue of sustainability and how a company can profitably benefit from FM actions in this area.
Program taught in:
  • English

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Last updated September 10, 2019
This course is Campus based
Start Date
Dec 2, 2019
Mar 23, 2020
Duration
2 weeks
Price
5,125 GBP
Deadline
By locations
By date
Start Date
Dec 2, 2019
End Date
Dec 13, 2019
Application deadline
Start Date
Mar 23, 2020
End Date
Apr 3, 2020
Application deadline
Start Date
July 27, 2020
End Date
Aug 7, 2020
Application deadline
Start Date
Nov 23, 2020
End Date
Dec 4, 2020
Application deadline

Dec 2, 2019

Location
Application deadline
End Date
Dec 13, 2019

Mar 23, 2020

Location
Application deadline
End Date
Apr 3, 2020

July 27, 2020

Location
Application deadline
End Date
Aug 7, 2020

Nov 23, 2020

Location
Application deadline
End Date
Dec 4, 2020