Quality Management Essentials
London Business Training & Consulting
Key Information
Campus location
London, United Kingdom
Languages
English
Study format
On-Campus
Duration
1 week
Pace
Full time
Tuition fees
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Application deadline
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Earliest start date
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Introduction
By attending this course you will get a broad overview of the key elements of quality management. Effective quality management programmes in organizations start with its leadership. This course explains the importance of the leaders role in quality management and will help to develop the skills needed to deliver an effective quality management programme.
You will also be able to identify the extent of the quality management development in your organization and set a target for where you will ultimately want your organization to be.
The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.
Agenda
Understanding Quality
Management and quality
The price of quality
People, processes and systems
The Total Quality Management philosophy
Quality Management Leadership
Leadership The of foundation of TQM
quality Leadership roles and responsibilities
quality Management vs quality Leadership
Operational Leadership vs strategic Leadership
The Six-level Model of TQM Adoption
Level 1 – Uncommitted
Level 2 – Drifters
Level 3 – Tool-pushers
Level 4 – Improvers
Level 5 – Award-winners
Level 6 – World-class
Corporate Environmental Quality Management
Environmental protection
Environmental management systems
Continuous improvement of environmental quality
Environmental management assessment
Course Review
Summary and recap of key learning objectives
Action Planning
Target Audience
This course is suitable for:
- Operations directors
- Heads maintenance and operations management.
- Senior executives, managers, advisors and officers who wish to develop a thorough knowledge of quality management.
Learning Outcomes
By attending this course, you will:
- Develop a comprehensive appreciation of the role of quality in successful organizations.
- Understand the importance of leadership in achieving world-class quality standards.
- Evaluate the different levels of quality in your organization.
- Appreciate the skills need to manage environmental.
- Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.