Queenstown Resort College

Introduction

Welcome to QRC

QRC is New Zealand’s premier Tourism & Hospitality Management College. Whether you aspire to a career in adventure tourism or wish to enter the world of hospitality, QRC will prepare you with the skills, knowledge and confidence to successfully pursue your management career. Through a blended delivery of theory, practical & professional learning, QRC encourages you to:

  • Think it. Current and specialist theory delivered by industry and academic experts.
  • Do it. Practical learning and structured internships built around individual goals and aspirations.
  • Be it. Professional application preparing for a career in Hospitality or Adventure Tourism Management.

A focus on professionalism, continuous improvement and positive outcomes underpins the culture. QRC has a reputation for producing industry-specific management graduates who are the employees of first choice. Additionally, QRC has been classified as a Category 1 Provider by the New Zealand Qualifications Authority (NZQA) and was recognised as the Private Tertiary Provider of the Year in 2014 (ITENZ).

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Industry Advisory Board

QRC regularly consults with high level industry representatives from around the Queenstown region. Our Industry Advisory Groups critique the relevancy and delivery of our courses and programmes.

Campus

QRC pursues ‘Excellence’ through high quality facilities and unique learning environments. QRC House is a fivestorey, boutique building, which opens onto the Queenstown Gardens. Opened in 2005, QRC House is well resourced, comfortable and stylish.

"This is the top-end of tourism education. It would be very difficult to replicate this elsewhere in the country," said Hon. Damien O'Connor, Minister of Tourism at the official opening of Queenstown Resort College (Otago Daily Times, 10 March 2006).

Features Include

  • Conveniently located in downtown Queenstown
  • Modern & purpose built classrooms
  • Computer Suite
  • Resource & Research Library
  • Student Café
  • Kitchen Demonstration Suite
  • Executive Facilities
  • Wisenet Student Management System
  • Wireless Internet
  • Moodle Learning Management System

Library

The QRC Library is an inviting place to study. The Library is available to students, staff and alumni. It is located on level 2 of QRC House and is open 8:00 am - 5:30 pm, Monday - Friday.

Features Include

  • Books and journals relating to QRC courses and programmes.
  • General information on New Zealand.
  • A collection of local material to showcase the Central Otago and Queenstown Lakes region's culture, food and history.
  • Computers are available for research and self-study, and to access catalogues and online databases. The QRC Librarian can help you access relevant information and resources not available in the library.

Support Services

Ensuring Success

The support network and service systems at QRC are in existence to provide every opportunity for positive student outcomes. This successful blend of academic and operational cooperation delivers not only academic success but ongoing support for the individual from admissions and student support through to their accommodation and pastoral care.

Programme Leaders

The Our Programme Leaders provide leadership, advice and expertise on the Diploma programmes. They are responsible for planning, delivering and monitoring the effectiveness and efficiency of the curriculum in their designated specialty area. The Diploma Programme Leader supports students with pastoral and professional care to ensure academic success.

Student Relations

Rachel Senior is responsible for the Operations of QRC. Her key role is Pastoral Care of all students. Rachel is the epitome of discretion and has the appropriate training and support networks to manage any situation with regards to a studentís welfare. Rachel has been involved in Education for 24 years in both New Zealand and Europe. This depth of experience gives her a maturity and wisdom that adds immense value to the support network of QRC.

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This school offers programs in:
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View Diplomas »

Programs

This school also offers:

Diploma

Diploma in Hospitality Management

Campus Full time 21 months January 2017 New Zealand Queenstown

A Diploma in Hospitality Management equips graduates with the skills needed to work in the world's leading businesses such as: boutique hotels, resorts, luxury day spas, restaurants and the travel industry - they all need world class management. [+]

A Diploma in Hospitality Management equips graduates with the skills needed to work in the world's leading businesses such as: boutique hotels, resorts, luxury day spas, restaurants and the travel industry - they all need world class management. The Programme is a blend of practical training with business theory giving graduates a competitive advantage to match their career ambitions. The internationally recognised and respected Diploma founded on Swiss standards of service excellence, provides students with the necessary experience to advance their careers. The tourism focused culture of Queenstown enables students to develop their business networks and a career in Hospitality Management. QRC delivers a Level 5 Diploma of Hospitality Management which blends theory, practical and professionalism. This enables the QRC Graduate to have the required skill set and management capability to provide immediate value to an employer. The fully paid internship is a key component of the programme as it provides students a "real life" application to the first year of theory. The internship is vital for creating opportunities within the industry but more importantly it provides the student with a unique learning and mentoring experience which ultimately increases their value. QRC enables Graduates to enter the industry as professional practitioners who progress to management level positions at an accelerated rate. Career Opportunities QRC trains multi-skilled, qualified and ambitious industry professionals. Graduates perform to international standards, ready to enter the workforce in leadership roles such as: front office, food and beverage, rooms division, accounts and finance, sales and marketing and human resources. QRC Graduates are regarded within the hospitality industry as the employee of first choice. "The skills, confidence and industry connections I have gained during my time at QRC have been invaluable. I am leaving with numerous career opportunities, life-long friends and an excitement for my future in the hospitality industry." Daniella Jones (Hospitality Management Diploma) Course Outline Paper Title Level Year One – Term One - Business Communications 5 Facilities Management 5 Food Service Studies 4 Food Service Operations 4 Beverage and Bar Management 4 Computer Software Applications 5 Elective: Introduction to Event Management OR 4 Elective: Introduction to the Resort Industry OR 4 Elective: Advanced Wine Studies 4 Year One – Term Two - Accounting Fundamentals 4 Intercultural Management 5 Food Production Studies 4 Food Production Operations 4 Rooms Division Operations 3 Elective: International Convention and Event Planning OR 4 Elective: Introduction to Resort Management OR 4 Elective: Promotion & Marketing of Wine 4 Industry Placement – minimum 1000 hours - Industry Internship 4 Industry Internship 4 Year Two – Term Five - Academic Writing & Research Skills 5 Principles of Marketing 5 Rooms Division Management 5 Operational Management & Cost Control 5 Business Organisation Principles 5 Elective: Audio visual Management & Event Production OR 5 Elective: Resort and Day Spa Operations OR 5 Elective: International Wine & Cuisine 5 Year Two – Term Six - Managerial Accounting 5 Macro Economics 5 Business & Hospitality Law 5 Organisational Behaviour & Human Resources 5 Hotel Management Simulations 5 Elective: Event Management Project OR 5 Elective: Resort Marketing & Recreation Planning OR 5 Elective: Planning & Structuring Cellar Door Management 5 Course Structure The Diploma Programme consists of 2 terms (11 weeks each) on Campus, followed by a 9 month Internship, culminating with a final 2 terms on Campus. During the first 2 terms you will undertake practical skill-based training combined with the relevant theory. There will be approximately 32 hours on Campus per week. During your internship you will be placed in recognised paid employment with a hotel, resort or hospitality based business for a minimum of 1000 hours industry training. In year 2 the focus is on management strategies and practices. Electives As part of the programme students get to select from three different electives. The electives focus on specialised areas of the industry which provide a practical insight. Students will study their chosen elective for the duration of the course. International Resort and Day Spa Management Event Management Wine Studies Elective are subject to minimum numbers. Recognition of Prior Learning (RPL) Recognition of Prior Learning (RPL) will be granted where your prior study or work experience is considered to be equivalent to all the learning outcomes for a particular QRC paper. [-]

Diploma of Adventure Tourism Management

Campus Full time 21 months January 2017 New Zealand Queenstown

As the iconic Adventure Tourism Industry expands globally, so does the need for skilled and qualified managers. QRC's Diploma in Adventure Tourism Management focuses on the operational and risk elements of running a successful and safe activity. [+]

As the iconic Adventure Tourism Industry expands globally, so does the need for skilled and qualified managers. QRC's Diploma in Adventure Tourism Management focuses on the operational and risk elements of running a successful and safe activity. The key area of learning is focused on what is required to manage a business whose products provide thrills for those participating in an experiential activity. The industry exposure provided to students is unique given the location of Queenstown and the volume of activities in the region. QRC creates ambassadors and work-force capability for this growth sector by being the only provider for Adventure Tourism Management in the Southern Hemisphere. By cultivating a world class learning environment, QRC integrates both the practical and the theory to train the Adventure Tourism leaders of tomorrow. Blending the key aspects of; service quality, operational intelligence, professionalism, cultural intelligence, visitor experience, product development, business development, event planning, risk management and sustainability throughout its papers. During their paid internship, students put the programme theory into practice, establish connections and prepare themselves for a career in the exciting world of Adventure Tourism. Career Opportunities Graduates have the opportunity to work with small businesses through to multinational adventure tourism companies. The Diploma prepares them for the tourism, eco-tourism and adventure tourism sectors. After graduating they can specialise in operations management, marketing, sales, human resources, finance, training, business development and event planning. On course completion, students will have the skills, knowledge and attitude required to work in a team leadership role, with the potential to advance through to a management role and the knowledge to establish their own business ventures. "I can't think of a better place to learn Adventure Tourism Management then the adventure capital of the world! The teachers are all industry experts, they have so much knowledge and experience to share in the classroom. I chose QRC because it gave me the opportunity to learn about something I am genuinely interested in. The small class sizes mean that teachers can take the time to give each student the attention we need." Levi Prier (Adventure Tourism Management Diploma) Course Outline Paper Title Level Year One – Term One - Cross Cultural Communication 4 Service Quality Management 5 Introduction to Recreation, Leisure, Sport & Tourism 5 Business Communications 6 Technology in Adventure Tourism 5 Familiarisation Visits 3 Year One – Term Two - Adventure Tourism & Eco Tourism 6 Financial Planning and Analysis 5 Risk Management 4 Adventure Activity and Event Planning 5 Operations Management 5 Pre-Hospital Emergency Care 4 Tourism Marketing 6 Industry Placement – minimum 900 hours - Industry Internship 4 Industry Internship 4 Year Two – Term Five - Tourism Law, Legal Responsibilities & the RMA 5 Business Development & Strategy 5 Explorer 4 Managerial Accounting 5 Group and Self-Management Processes 6 Organisational Behaviour & Human Resources 5 Case Study 5 Year Two – Term Six - Visitor Impact Management 6 Business Project 6 Tourist Behaviour 6 Economic, Environmental and Social Sustainability 6 Tourism and Indigenous Cultures 5 Course Structure The Diploma Programme consists of 2 terms (11 weeks each) on Campus, followed by a minimum 900 hour internship, culminating with a final 2 terms on Campus. The Diploma focuses on ensuring students are competent with industry integrated models of service quality, operational intelligence, professionalism, cultural intelligence, visitor experience, product & business development, event planning, risk management and sustainability. Industry Familiarisation visits. Students will visit leading adventure tourism businesses in the Southern Lakes region 6 Day Explorer Programme is designed to unearth an individual's inner strength and leadership potential. The experienced guides lead a selection of challenges in one of the most beautiful and inspiring settings in New Zealand Pre-Hospital Emergency Care Recognition of Prior Learning (RPL) Recognition of Prior Learning (RPL) will be granted where your prior study or work experience is considered to be equivalent to all the learning outcomes for a particular QRC paper. Explorer [-]