King George International Business College

Introduction
1

Why KGIBC-CTC?

3

Quality Programs

Programs at King George International Business College – Canada TESOL Centre are carefully designed with you in mind – cutting-edge, informative, skills-oriented, and globally crafted. The aim of our programs is to ensure our graduates have the competitive-edge in the global market place. This is accomplished through meticulous research, development, and implementation – most of all this is accomplished by listening to you, our students.

Our Teacher Training (TESOL) and Interpreting & Translation programs have been created by our experienced in-house curriculum design team. These customized programs guarantee students a unique approach to learning and a high standard of quality that comes with KGIBC-CTC's 14 years of curriculum development & research experience.

Our Business Management Diploma program utilizes both our in-house curriculum and contents from the Canadian Institute of Management. This combination of communicative-oriented KGIBC-CTC business materials and more lecture-based CIM content allows students an approach to learning that is balanced, globally minded and provides an in-depth insight into the Canadian business industry.

Qualified and Experienced Instructors

KGIBC-CTC's instructors are both qualified and experienced in the fields that they teach. As KGIBC-CTC is registered with PCTIA, instructors must possess the following approved KGIBC-CTC qualifications:

  • All KGIBC-CTC instructor qualifications must meet PCTiA bylaws standards.
  • All TESOL Instructors must have TESL Canada Certification.
  • All KGIBC-CTC instructors must have:
    • a minimum Bachelor's Degree
    • 1-3 years teaching experience (varies per program)
    • 1-3 years practical experience (varies per program)
    • a credential or work experience in the area they are teaching (varies per program)

Academic Support

Succeeding in your studies requires hard work and dedication. But don't worry; you will not have to do it alone. KGIBC-CTC instructors are available to help you with your studies and assignments. In addition to daily support, students also have access to:

  • Monthly workshops on topics such as resume building, or finding a job.
  • Guest speakers from the world of business and education

Global Skills

The international market place is increasingly competitive and expanding at an incredible speed. The demand for highly skilled, multi-lingual and flexible professionals is increasing through-out the world, and King George International Business College-Canada TESOL Centre is committed to meeting that demand. At KGIBC-CTC, we aim to equip professionals with the skills and abilities to think globally and apply their skills with ease and competence in any context, whether in Istanbul, Tokyo, New York, Dubai, Mexico City, or Hong Kong.

Networks and Affiliations

King George International Business College – Canada TESOL Centre has an established global network ready to assist you in obtaining the most from your studies. With offices in five countries and four campuses across Canada, KGIBC-CTC is well prepared to meet your educational needs.

KGIBC-CTC prides itself on having the highest quality programs which is reflected through our affiliations with world recognized associations. Such associations include: TESL Canada, Private Career Training Institutions Agency (of BC) - PCTIA, Ontario Ministry of Training, Colleges and Universities - MTCU, the Canadian Institute of Management and KOTESOL.

Mission & History

2

Educating Tomorrow's Global Professionals

King George International Business College – Canada TESOL Centre is a private educational institution dedicated to offering quality programs that are at the cutting edge of their field. Our programs provide consistent intellectual standards with a deliberate concern for the academic and professional needs of our students.

This school offers programs in:
  • English

View Diplomas »

Programs

This school also offers:

Diploma

Customer Service Professional Program

Campus Full time 28 weeks September 2017 Canada Vancouver

Meet customer service professional students from around the world, sharpen the skills you will need in the service industry, and develop the confidence, perspective, skills, knowledge and drive that will help you succeed in the hospitality industry. [+]

Meet customer service professional students from around the world, sharpen the skills you will need in the service industry, and develop the confidence, perspective, skills, knowledge and drive that will help you succeed in the hospitality industry. The fundamental duties of a Customer Service Worker are to answer questions,resolve problems and provide caring and efficient service. Success in this regard depends on the worker’s ability to connect with customers on a personal level. To that end, this program will teach skills related to forming proper attitudes, creating strong first impressions, communicating well both verbally and non-verbally, and - most importantly - understanding just what it is a customer needs and wants. Join us in participating and practicing within the world of Customer Service Professionals in this highly interactive program. Videos, lectures, guest presentations and field trips abound! This weekday, 9am-1pm, 28 week Diploma program provides you with the skills to succeed in the hospitality industry, while at the same time allowing you the ability to work part-time (up to 20 hours per week) and/or explore your new Canadian city! Create exciting and rewarding job opportunities for yourself! Program Details Type: Diploma Program Campuses: Vancouver Program Length: 28 weeks (560 hours) Schedule: 9:00 am to 1:00 pm Monday to Friday; (20 hours/week) Average Class Size: 16 Students Additional: Foodsafe BC and Serving It Right Instruction (certifcation optional) Graduation Requirements: 70% average upon successful completion of all in-class modules Your Goal Understand the world of customer service and hospitality, and create exciting and rewarding career opportunities Additional Skills Learned Writing resumes and cover letters Dealing with customers in hospitality settings Researching travel and tourism destination for clients Working successfully with teams in the fast paced world of restaurants Identifying strengths that match with hospitality career requirements Communicating clearly, effectively and efficiently in a pleasant manner Entry Requirements International students must pass the KGIBC-CTC Entrance Interview AND provide one of the following: a recognized international English language equivalency test score, OR a pass on our entrance exam; OR show proof of one: TOEFL® iBT 45/46, TOEIC® 550, IELTS 4.5, OR completed KGIC Level 3 Curriculum Module 1: Interpersonal Skills & Development This module focuses on core communication concepts. Students with customer service experience share their stories and insights, while everyone reflects on what is at the heart of effective communication and whether this message is similar with their own ideas and ambitions. Oral practice sessions and consistent classroom interaction, bring the topic to life. The module is primarily geared to students with little or no experience in Canadian customer service work or those who wish to practice and improve their communication for success in the workplace. Module 2: Food & Beverage The key advantage of effective customer service in the restaurant and bar industry hinges on the ability to communicate clearly and professionally in a positive and friendly manner. For any ESL student, this module delivers skills, tools, and confidence building in abundance. Real communication goes hand in hand with cultural awareness: without the latter, the former will simply not happen. This module welds the required knowledge in the food and beverage industry and command of language required, giving students an exhilarating sense of empowerment. Within this module, students will learn Serve-It-Right, an integral component program required by most restaurant, hotel and bar employers Module 3: Job Search / Career tools Whether the student is currently employed in the customer service industry within Canada, or is looking for work, or possibly interested in upgrading their job, this module will provide a variety of skill development and practical advice in job and career pursuits. In this module, the student will have the opportunity to create a formal resume and cover letter and practice a formal and graded interview, complete with feedback, coaching and advice for success. Module 4: At Your Service: Hotel and Catering Industry The focus of the module offers advice, knowledge and skills relevant to work with Canadian hotels and the catering environment with a focus on understanding the system from reservations, to check-in, concierge functions and handling a wide variety of customer inquiries. Students will learn key industry terms, challenges and systems through interactive classroom lectures and activities. This module also includes a complete lesson of the knowledge required to earn one’s FoodSafe BC certificate with an option to pay additionally for and take the FoodSafe BC exam in class. Module 5: Communications The module focuses on those areas of communication most relevant to customer service students. Few employees in the customer service field can expect to succeed without at least a basic understanding of how to communicate within a country’s or company’s culture. Because of the nature of the material involved, the module tends to provide a major boost to students’ writing, listening, and speaking skills from getting started, to communicating on the job and on to working relationships. Module 6: Tourism & Hospitality Learning what one needs to know and practicing the skills required to succeed in an entry level customer service position within the tourist industry is the focus of this module. This module gives the student the language, information and skills to start by listening to tourism industry personnel talk about their work, learning key interpersonal skills for customer relations, as well as working on tourism projects and internet research. This module also incorporates a field trip to the Vancouver Tourist office and a variety of tourist sites with Vancouver as part of the student’s classroom research. Module 7: Customer Satisfaction: Leadership & Motivation Leadership can be defined as the ability to inspire support and confidence of people who are needed to accomplish common goals. This module not only extends the principles and practices of customer service, but also serves as a channel for those who are ambitious to grow throughout their work and take on more supervisory functions. Case studies, surveys, self-assessment quizzes, and skill building exercises will lead the students through this journey of career growth. A very interactive and personal self-examination module. KGIBC-CTC Advantages Learn knowledge from both inside and outside the classroom (tours and excursions) Learn the basics from hospitality industry experienced professional instructors Expand your communication skills through team and instructor speaking activities Opportunity to earn your college diploma in Customer Service, as well as your FoodSafe BC and Serving-It-Right certificates in one program Understand your own personal strengths, to interrelate with others Enhance your resume, learn and practice interview skills and gain confidence to improve your chances of finding a good job Broaden your service industry contact network Career Opportunities Restaurant: Host, server, sous-chef, kitchen worker Hotel: Front desk, hospitality, housekeeping, concierge Travel & Hospitality: Tourist center advisors, tour guides, sales, host Testimonials "I am very excited to be able to offer our students a course that will allow them to succeed in the workplace by learning from very customer-service experienced teachers, as well as providing lots of time to practice and improve their speaking skills." Yoko, Student Advisor, KGIBC-CTC [-]

Contact

King George International Business College

Address West Pender Street 789
V6C 1H2 Vancouver, Canada
Website http://www.kgibc.ca/
Phone +1 604-683-7528