Online Diploma in Retail Operations Management

CMI Communications & Management Institute

Program Description

Online Diploma in Retail Operations Management

CMI Communications & Management Institute

This Online Diploma in Retail Operations Management course is designed to provide you with the latest retail management knowledge and skills from operations to how to run a profitable retail store.

Every time you enter a retail store in the UK, your shopping experience has been extensively planned, from the items you see for sale to the layout and design of the store. Many times these decisions are made by someone working in retail operations, or the area of retail concerned with the day-to-day functions of stores.

Retail operations concerns working in all types of retail stores, from small stores with only a handful of workers to large chain stores with hundreds of employees. If you're interested in a career in this field, remember that you'll probably need to have strong communication skills and the ability to handle difficult customers. If you're already working in the field and are interested in learning more or advancing, you can advance your skills and qualifications with this excellent Diploma in Retail Operations Management.

Course Aims

The aim of this Retail course, is to introduce you to the retail strategies and tactics that make a successful retail operation. In this retail course, you will learn, the consumer buyer process, supply chain management, negotiation and how to manage staff effectively.

Processes such as retail buying, transportation and distribution, location and store design are considered. After successful completion you will be able to integrate theory and practice and better manage various retail functions and operations. Areas also covered include store operations, merchandising, marketing, advertising and promotions, customer relations, managing people, inventory control, finance, and supply chain; as well as how to grow the business.

The programme tutor is an experienced retail practitioners and qualified lecturer with years of experience in retail management.

Students should be able to:

  • Describe and evaluate the key factors of retail operations management.
  • Explain the management processes behind the stages of retail operations
  • Compare and contrast the various tactical approaches of different retailers.
  • Conduct research via a variety of methods used in retail management.
  • Communicate effectively by written and oral means.
  • Work effectively in teams.
  • Award(s): Diploma in Retail Operations Management
  • Award Body(s): CMI

The total cost of the course is £855.00.The fee includes all online notes, registration, and assessment fees.

Applicants are required to pay a minimum deposit of £300 to secure a place on the programme. The balance of fees are due on or before programme commencement. Terms & Conditions apply.

  • Duration: 10 weeks, part time,
  • Start: February 2016 , Home Study 5 + Hours Home Study per week
  • End of Course : May 2016

Am I eligible ?

Due to the broad nature of people who enter retail operations management, this course is open to people with various educational backgrounds and with various levels of work experience.

What are my option after this course?

Yes this course is an entry level diploma and will allow you to progress to any of our range of management and business graduate and post graduate courses.


Successful graduates will hold the title Dip.Op.Retail.Mgmt. after their name. Students can progress on to complete a Degree in Business or Management or Retail Management . Graduates of the course may pursue careers in business, management, recruitment, business coaching, counselling or psychology.

This school offers programs in:
  • English

Last updated February 25, 2016
Duration & Price
This course is Online
Start Date
Start date
Feb. 2017
3 months
Part time
855 GBP
Start date Feb. 2017
Request Info
Application deadline Request Info
End date Request Info
Duration 3 months
Price 855 GBP