NCFE Level 2 Principles of Customer Service

The Skills Network

Program Description

NCFE Level 2 Principles of Customer Service

The Skills Network

Key info

  • Qualification gained: NCFE Level 2
  • Place of study: Learn from home
  • Type of course: Online distance learning course with no exams
  • Course duration: 8 to 12 weeks
  • Course overview

    Do you want to boost your career prospects in the customer service industry? If so, the NCFE Level 2 Certificate in Principles of Customer Service is ideal for you. Considering the popularity of this job function in different industries, you can stay ahead of the competition by completing this course. In this course, you will learn about principles of customer service and delivery, understanding customers, understanding employer organisations, understanding how to communicate with customers, how to handle customer information and more. The course is delivered as distance learning, allowing learners to choose when and where to study. Personal tutors are assigned to ensure that learners have the support needed to succeed. Customer service support will be provided throughout the duration of the course. This course has 24+ loan options.

    Who is suitable?

    This course is ideal for those who wish to learn about communication in customer service, the delivery of customer service in different sectors, and how to make improvements to customer service.

    What you will learn

    This course is split into 7 manageable units:

    • Unit 1: Understand the customer service environment
    • Unit 2: Principles of business
    • Unit 3: Understand how to resolve customers’ problems and complaints
    • Unit 4: Understand customers and customer retention
    • Unit 5: Understand how to monitor customer service interactions and feedback
    • Unit 6: Understand how knowledge resources and service partnerships are used to support customer service delivery
    • Unit 7: Understand equality, diversity and inclusion in the workplace

    Benefits

    • Gain a nationally recognised qualification
    • Create a long-standing career pathway within the customer service industry
    • Courses are delivered as distance learning, allowing learners to choose when and where to study
    • Personal tutors are assigned to ensure learners have the support needed to succeed.
    This school offers programs in:
    • English


    Last updated March 16, 2016
    Duration & Price
    This course is Online
    Start Date
    Start date
    Open Enrollment
    Duration
    Duration
    8 - 12 weeks
    Part time
    Full time
    Price
    Price
    375 GBP
    Information
    Deadline
    Request Info
    Start anytime
    Start date Open Enrollment
    Place
    United Kingdom London, England
    Application deadline Request Info
    Start anytime
    End date Request Info
    Duration 8 - 12 weeks
    Price 375 GBP