The Help Desk Analyst diploma program is designed for students wishing to embark on a career in the Information Technology industry. The objective is to obtain the knowledge and skills necessary to service computer systems and to support users of these systems.
Students will study the theory of computer systems and operating systems and then develop practical skills through hands-on training. In addition, students will work with industry standard application software to develop expertise with help desk operations and troubleshooting.
Program highlights include: Hardware Installation and Configuration, Operating Systems, MS Office 2000 Applications, System Support and Optimization, Help Desk Techniques.
The Help Desk Analyst program prepares students for entry into the IT marketplace. Graduates may successfully compete for positions as Computer Technicians, Technical Support Specialists, and First-Level Help-Desk Troubleshooters.
Industry and vendor certifications have become a benchmark used by employers in the hiring process.
The Help Desk Support Analyst program helps students prepare for certification examinations in two areas:
• Computing Technology Industry Association (CompTIA) A+ certification
• Microsoft Certified Professional (MCP)
• Grade 12 or equivalent OR mature student status (19 years of age and one year out of high school).
• Passing score on the entrance examination.
In order to graduate and receive a diploma, a student must obtain an average of at least 60% in each course of the program.
A student must complete the hours of the Student Success Strategies and Career and Employment Strategies courses for the program.
Student Success Strategies and Career and Employment Strategies
In addition to learning career-oriented skills, students at CDI
College also learn how to get a job in their chosen profession.
This is why every diploma program includes our Student
Success Strategies and Career and Employment Strategies
Our Employment Services Department will assist the graduate in resume writing, as well as preparing for job interviews. Our staff is sensitive to current job market trends and the needs of employers in each local market.
Our graduates receive one of the most intensive job search
programs available anywhere in North America