Part time Course in Service Design

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Service Design

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ITIL® Intermediate Level - Service Operation (SO) Training & Exam Package

E-Careers
Online Part time 12 months Open Enrollment United Kingdom UK Online

Gain the highly sought-after ITIL® Service Operation Qualification with this training and exam package. Get an in-depth understanding of how to apply the principles to your operations, raising in standards and consistency throughout the process. [+]

Best Part time Course Studies in Service Design 2017. What are the objectives of this course? The ITIL® Intermediate Service Operation certification demonstrates a full working knowledge of ITIL® Service Operation principles and processes, along with how they fit into the wider ITIL® framework to fulfil business needs. The factors that explain why systems and services are delivered in the way that they are and the value they provide to the business. The way by which IT services are organised and delivered, such as event management and using incident management to restore services quickly. Monitoring and control of IT operations to deliver the required services and to deliver corrective action when required. Management of the technology infrastructure in such a way that IT becomes an asset for service delivery. Implementing a service desk and supporting structures to capture incidents and institute the remedial actions required. Identifying challenges and critical success factors and creating plans that ensure they are all addressed according to ITIL® standards. Who is it intended for? The course is for IT operations managers, service desk managers or anyone who has ITIL® Foundation and is looking to enhance their understanding of the ITIL® framework at the Intermediate level. Requirements In order to take the Service Operation exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course. What marks this course apart? Once the Service Operation exam has been passed you will be able to function as an operations manager, service delivery manager and a facilities manager. The course counts as three of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

ITIL® Intermediate Level - Continual Service Improvement (CSI) Training & Exam Package

E-Careers
Online Part time 12 months Open Enrollment United Kingdom UK Online

Get certified and improve company IT service operations with the ITIL® Intermediate Continual Service Improvement course. [+]

What are the objectives of this course? The ITIL® Intermediate Continual Service Improvement certification demonstrates expertise in ITIL® service improvement modules and the processes, function and activities involved in CSI. Helping any student to understand the importance of a continuous service improvement program and how to implement one. Placing continual service improvement in context to other ITIL® lifecycle elements. The principles and processes behind ITIL® CSI and how they must be applied to service delivery programs. How to implement the organisational and operational changes required for a continual service improvement program. Technology considerations when designing and implementing CSI plans. Identifying challenges and risk factors that could affect CSI plans and recommendations. Who is it intended for? Anyone who has passed the ITIL® Foundation and is looking to embark on a journey that will take them deeper into the ITIL® framework. It is an Intermediate level course for CIO’s, IT Service Managers and other senior IT managers. Requirements In order to take the CSI exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course. What marks this course apart? Once the CSI exam has been passed you will be able to function as a support manager or service transition manager. The course counts as three of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

ITIL® Intermediate Level - Service Transition (ST) Training & Exam Package

E-Careers
Online Part time 12 months Open Enrollment United Kingdom UK Online

Be able to demonstrate your ability to deliver a smooth transition between IT service delivery models and have the certification to prove it with this ITIL® Intermediate Service Transition package. [+]

Best Part time Course Studies in Service Design 2017. What are the objectives of this course? The course focuses on the service transition elements of the ITIL® framework. It will introduce students to the concepts behind designing service offerings, how to transition between the old and new models and how the service transition element fits into the wider ITIL® framework. Principles behind service transition, such as optimisation and inputs and outputs that need to be considered during the design phase. Processes that underpin the service transition project and the skills and techniques needed to properly asses and manage the transition. How to manage the human element of any IT service transition project, including stakeholder expectations and communications. Assessing organisational impact and changes throughout the service transition project. The technical implications of service transition with special consideration of the move from on-site to Cloud services. Considering the success factors and risks associated with service transition and how best to meet each. Who is it intended for? The course is for Chief Information Officers, Chief Technology Officers, Chief Operation Officers, IT Operations and Service Managers and Change Control Managers who are tasked to implement a new service delivery model for their organisation or provide hands-on resources for the new framework. Requirements In order to take the Service Transition exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course. What marks this course apart? Once the ST exam has been passed you will be able to undertake roles such as change manager, project support, service manager and IT operations managers. The course counts as three of the necessary 17 credits required to move onto the Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

ITIL® Intermediate Level - Service Design (SD) Training & Exam Package

E-Careers
Online Part time 12 months Open Enrollment United Kingdom UK Online

Get certified in ITIL® Service Design and be able to provide definitive proof of ability in service design and delivery. [+]

What are the objectives of this course? Focusing on the service delivery components of the ITIL® framework, the ITIL® SD course will introduce students to the concepts behind service delivery and give them the skills and knowledge they need to build and deploy IT service that fulfil genuine business needs. The ITIL® interpretation of service design and how those services fit into the rest of the ITIL® library. The best practice principles behind designing a service that supports other elements of the ITIL® framework and meets business needs. The processes that need to be included with any new service design including SLA’s, event triggers and the challenges and risks that need to be addressed before deployment. Using technology to assist with IT service design and delivery. Roles, responsibilities and human resources required to properly manage a service delivery process. Implementing a new service delivery process and how to assess a performance and ROI. Who is it intended for? The course is for IT operations managers, service desk managers, consultants and professionals who are involved in service delivery. Upon completion they will be able to raise the quality and efficiency of their offering. Requirements In order to take the SD exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course. What marks this course apart? Once you have passed the SD exam you will be able to function in roles such as a Service Design Manager, Service Owner, Technical Analyst and Enterprise Architect. The course counts as three of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

Extension Course On Design Thinking

IED – Istituto Europeo di Design Sao Paulo
Campus Part time 36 hours April 2017 Brazil São Paulo

Oxygenate the corporate structure of using a business model through design that addresses indeed an innovation culture in the process of creating and managing (Design Thinking). [+]

Best Part time Course Studies in Service Design 2017. THIS PROGRAM IS IN PORTUGUESE Taught Oxygenate the corporate structure of using a business model through design that addresses indeed an innovation culture in the process of creating and managing (Design Thinking). Starts: September Weekdays: 3rd fairs Time: 19h-23h Load Time: 36h Goal: Oxygenate the corporate structure in using a business model through design that addresses indeed an innovation culture in the process of creating and managing (THINKING DESIGN). Innovation is unrelated to see the world as it is but as it could be. The thought of design as a strategic tool, focused on innovation that is vital and is assuming an increasingly important role in day to day business. Contents: - Design Panorama focused on companies that use design as innovation; - What is Design Thinking? - Design human-centered - consumer experience - Process design thinking in business - Application exercises of Design Thinking and Design Quorum: The formation of classes and the beginning of the courses depend on quorum, to ensure the best experience for all participants. The IED SP reserves the right to postpone or cancel the course if you do not get a quorum. Coordination: Hulk Giannelli Hulk Giannelli is formed by the faculty of Industrial Design (design) FAAP in 2000, majoring in Industrial Design at IED - European Institute di Design (2012). Founder of HULKdesign - development of products and processes (2012). Founding partner of nodesign (2000-2009), development manager of new concepts / projects. Winner of numerous awards such as Idea, MCB, IF and Sansung. Currently lectures and workshops in the area of ​​innovation. Expert analyze the design of the optics of its production chain, from raw materials to delivery to the customer, using common analytical tools in management systems as PBS, Benchmark, chart, among others. [-]

Extension Course In Coolhunting - Trend Research

IED – Istituto Europeo di Design Rio de Janeiro
Campus Part time 60 hours March 2017 Brazil Rio de Janeiro

The special course of Cool Hunting - Trends Research enables students to practice research method coolhunting which is widely used in trends research firms, advertising agencies, areas of R & D, branding and innovation. [+]

THIS PROGRAM IS IN PORTUGUESE Taught Provide tools for monitoring trends and movements of a market in continuous transformation. 5th Class of Coolhunting Start Date: March Classes: Tuesday and Thursday - 19h30 to 22h30 Hours: 60 hours Portuguese language Description and Objectives: The special course Cool Hunting - Trends Survey enables students to practice coolhunting research method that is widely used in trends research firms, advertising agencies, areas of R & D, branding and innovation. The student will be encouraged to reflect on the present moment, putting it in contact with theories and topics that generate debates on contemporary and preparing it to prepare thought for new behavioral trends. Another goal is to present the professional who works as coolhunter, what it does, how is your day to day, placing the student in touch with research sources and to professionals already active in this market as well as exercising the practice as coolhunter, putting the student researcher in the situation trends, with the supervision of teachers. The course aims to: - Provide tools for monitoring trends and movements of a market in continuous transformation; - Complement the training of professionals who want to be at the forefront of their fields; - Stimulate thinking about the consumption and the modern consumer; - Encourage and foster an innovative and critical thinking to the development of new products and services; - Denaturalize concepts ready and encourage long-term thinking; - To offer the student the possibility of experience to capture innovation through the supervised fieldwork. Target Audience: Professionals and students of the area of ​​design, fashion, communication, advertising, marketing and anthropology. Course topics: - Individuals, consumption and consumer society. - Trends, fads and fashions. - Cities, streets and behavior in the urban environment. - Technological innovations and their influence on the individual's behavior. - Research and ethnography: leave the field. Preparation and choice of methodologies. - How to search? What to watch? What research? - How to make a coolhunting report. - The daily life of a coolhunting professional. - Analysis, selection and organization of field data. - The different and new sources of research. - How to identify what is "hot"? - Global behavior and the relationship with the site. - Field research supervised by teachers. What the student will learn? - Understand what they are and how to structure consumer behavior trends and how to capture their signals. - Understanding culture on contemporary material. - Understanding urban anthropology and urban ethnography. - Urban ethnography practice. - Practice in the preparation of a trend research: collection, research and analysis tools. - Practice in the preparation of trend research reports (coolhunting). - Understanding on the management of coolhunter research career. - Reflection about the consumption and the modern consumer. * The IED Rio reserves the right to postpone the course if you do not get a quorum. Coordination: Flavia Mendonça Flavia Mendonça is a journalist and graduated in Fashion from UFRJ and UVA, respectively. It worked for ten years in the area, which specializes in issues related fashioned, design, and consumer behavior trends for international companies specialized in trend research as WGSN, Stylus, Trend buero, as well as magazines and websites JC Report, L 'Officiel Brazil, Condé Nast Traveller, Lonely Planet, ABC Design, among others. Freelancer, also served with branded content and marketing strategies and market research for companies such as Melissa, Dell Anno, Bake and Lambretta Watches. He served as a lecturer and researcher at the Center for Future Scenario of the Pontifical Catholic University / PUC-Rio (2007-2012). [-]

Extension Of Ongoing Strategic Design

IED – Istituto Europeo di Design Rio de Janeiro
Campus Part time 60 hours March 2017 Brazil Rio de Janeiro

Course objective is to encourage critical thinking and creative and architectural design capabilities, using the Strategic Design as a tool. [+]

Best Part time Course Studies in Service Design 2017. THIS PROGRAM IS IN PORTUGUESE Taught Encourage critical thinking and creative and architectural design capability using Strategic Design as a business tool. 4th Panel of Strategic Design Start Date: March Lessons: Monday and Wednesday - 19h30 to 22h30 Hours: 60 hours Portuguese language Description and objectives: Course objective is to encourage critical thinking and creative and architectural design capabilities, using the Strategic Design as a tool. The methodology is interactive and collaborative, giving priority to focus on research, reflection of new opportunities and concepts. Classes will be taught by professionals with expertise recognized in the market, which will bring data from the reality of agencies, clients and large cases. The idea is to give students the challenges, experiences and opportunities related to Design, Innovation and Strategic Design. Target Audience: Professional design, architecture, advertising and related fields. Prerequisites: Knowledge of design and higher education. Course topics: The Strategic Design Course follows the methodology of the innovation process through Design Thinking. Module 1: Understanding - Case Design Strategy. - Innovation. - Design, Design Thinking and Strategic Design. Module 2: Plan - Technical Research and Research. - Methodologies and Processes of Strategic Design. - Knowing a Strategic Design agency. - Sustainability in the development and practice in projects. - Branding and Strategic Design. - "Windows Strategic Design": Encounters with invited professionals working in different areas such as: Creative Economy, Policies to Encourage Design, Crowndfunding, Mobility, Education and Service Design. Module 3: Acting Guided by a multidisciplinary team, students will be encouraged to undertake a project by the Design Thinking methodology. The workshops will be theoretical and practical, using the principle of learning by doing. What the student will learn? - New ways of looking and thinking, using the Strategic Design as a design tool. - Conceptualize, develop, design and communicate innovative ideas. - Look closely at its features and capabilities, developing skills and attitudes to professional autonomy. - A new network of people open to talks and debates on design, strategy and innovation. - Knowledge and practice of Design Thinking methodology. Coordinator: Daniel Pan Daniel Pan holds a degree in Industrial Design and Product Design from UFRJ and with great professional experience in factories and major design agencies. Today is a partner and Design Manager at Crama Strategic Design. Manages multidisciplinary teams in strategic design projects focused on innovation: environments, exhibitions, shops, franchise models, furniture and packaging for clients such as Hi, Metro Rio, O Globo, Diageo, Valley, Ipiranga, Rio2016, Sonangol and Technos. * The IED Rio reserves the right to postpone the course if you do not get a quorum. [-]