Online Course in Service Design in Europe

Find Online Course Studies in Service Design in Europe 2017

Service Design

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ITIL® Intermediate Level - Service Operation (SO) Training & Exam Package

E-Careers
Online Part time 12 months Open Enrollment United Kingdom UK Online

Gain the highly sought-after ITIL® Service Operation Qualification with this training and exam package. Get an in-depth understanding of how to apply the principles to your operations, raising in standards and consistency throughout the process. [+]

Top Online Course Studies in Service Design in Europe. What are the objectives of this course? The ITIL® Intermediate Service Operation certification demonstrates a full working knowledge of ITIL® Service Operation principles and processes, along with how they fit into the wider ITIL® framework to fulfil business needs. The factors that explain why systems and services are delivered in the way that they are and the value they provide to the business. The way by which IT services are organised and delivered, such as event management and using incident management to restore services quickly. Monitoring and control of IT operations to deliver the required services and to deliver corrective action when required. Management of the technology infrastructure in such a way that IT becomes an asset for service delivery. Implementing a service desk and supporting structures to capture incidents and institute the remedial actions required. Identifying challenges and critical success factors and creating plans that ensure they are all addressed according to ITIL® standards. Who is it intended for? The course is for IT operations managers, service desk managers or anyone who has ITIL® Foundation and is looking to enhance their understanding of the ITIL® framework at the Intermediate level. Requirements In order to take the Service Operation exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course. What marks this course apart? Once the Service Operation exam has been passed you will be able to function as an operations manager, service delivery manager and a facilities manager. The course counts as three of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

ITIL® Intermediate Level - Continual Service Improvement (CSI) Training & Exam Package

E-Careers
Online Part time 12 months Open Enrollment United Kingdom UK Online

Get certified and improve company IT service operations with the ITIL® Intermediate Continual Service Improvement course. [+]

What are the objectives of this course? The ITIL® Intermediate Continual Service Improvement certification demonstrates expertise in ITIL® service improvement modules and the processes, function and activities involved in CSI. Helping any student to understand the importance of a continuous service improvement program and how to implement one. Placing continual service improvement in context to other ITIL® lifecycle elements. The principles and processes behind ITIL® CSI and how they must be applied to service delivery programs. How to implement the organisational and operational changes required for a continual service improvement program. Technology considerations when designing and implementing CSI plans. Identifying challenges and risk factors that could affect CSI plans and recommendations. Who is it intended for? Anyone who has passed the ITIL® Foundation and is looking to embark on a journey that will take them deeper into the ITIL® framework. It is an Intermediate level course for CIO’s, IT Service Managers and other senior IT managers. Requirements In order to take the CSI exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course. What marks this course apart? Once the CSI exam has been passed you will be able to function as a support manager or service transition manager. The course counts as three of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

ITIL® Intermediate Level - Service Transition (ST) Training & Exam Package

E-Careers
Online Part time 12 months Open Enrollment United Kingdom UK Online

Be able to demonstrate your ability to deliver a smooth transition between IT service delivery models and have the certification to prove it with this ITIL® Intermediate Service Transition package. [+]

Top Online Course Studies in Service Design in Europe. What are the objectives of this course? The course focuses on the service transition elements of the ITIL® framework. It will introduce students to the concepts behind designing service offerings, how to transition between the old and new models and how the service transition element fits into the wider ITIL® framework. Principles behind service transition, such as optimisation and inputs and outputs that need to be considered during the design phase. Processes that underpin the service transition project and the skills and techniques needed to properly asses and manage the transition. How to manage the human element of any IT service transition project, including stakeholder expectations and communications. Assessing organisational impact and changes throughout the service transition project. The technical implications of service transition with special consideration of the move from on-site to Cloud services. Considering the success factors and risks associated with service transition and how best to meet each. Who is it intended for? The course is for Chief Information Officers, Chief Technology Officers, Chief Operation Officers, IT Operations and Service Managers and Change Control Managers who are tasked to implement a new service delivery model for their organisation or provide hands-on resources for the new framework. Requirements In order to take the Service Transition exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course. What marks this course apart? Once the ST exam has been passed you will be able to undertake roles such as change manager, project support, service manager and IT operations managers. The course counts as three of the necessary 17 credits required to move onto the Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

ITIL® Intermediate Level - Service Design (SD) Training & Exam Package

E-Careers
Online Part time 12 months Open Enrollment United Kingdom UK Online

Get certified in ITIL® Service Design and be able to provide definitive proof of ability in service design and delivery. [+]

What are the objectives of this course? Focusing on the service delivery components of the ITIL® framework, the ITIL® SD course will introduce students to the concepts behind service delivery and give them the skills and knowledge they need to build and deploy IT service that fulfil genuine business needs. The ITIL® interpretation of service design and how those services fit into the rest of the ITIL® library. The best practice principles behind designing a service that supports other elements of the ITIL® framework and meets business needs. The processes that need to be included with any new service design including SLA’s, event triggers and the challenges and risks that need to be addressed before deployment. Using technology to assist with IT service design and delivery. Roles, responsibilities and human resources required to properly manage a service delivery process. Implementing a new service delivery process and how to assess a performance and ROI. Who is it intended for? The course is for IT operations managers, service desk managers, consultants and professionals who are involved in service delivery. Upon completion they will be able to raise the quality and efficiency of their offering. Requirements In order to take the SD exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course. What marks this course apart? Once you have passed the SD exam you will be able to function in roles such as a Service Design Manager, Service Owner, Technical Analyst and Enterprise Architect. The course counts as three of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]