Course in Service Design

Top Course Studies in Service Design

Service Design

Service design courses will most likely appeal to creative individuals who enjoy problem-solving. This newly emerging field focuses on improving quality and productivity when supplying services while meeting the rising expectations of customers.

Prospective students may be wondering, what is a course in service design? A Course in Service Design is further education that aims to provide the student with human-centered approaches that focus on the customer’s experience while providing services that are both useful and useable. Service design doesn’t deal with a physical product; it is behavior-driven and includes the use of design tools that provide a blueprint of the service and scripted scenarios for interactions, frequently through the use of storyboards. Service design is a subcategory of design thinking and represents a paradigm shift in thinking from product design to service design. The theory of design thinking is solution-based thinking that combines empathy with creating or improving services.

The benefits of taking a service design course include learning to think in new and innovative ways when creating products in the service sector. The courses encourage students to first use divergent thinking to generate various solutions to a given problem, followed by convergent thinking to find the correct solution.

Costs of taking courses in service design can vary depending upon the country where the course is taken, the school and the length of the program. Prospective students are advised to do their research.

Students who take service design courses will likely find themselves in demand within their field. This type of thinking is becoming increasingly important to anyone working in the design industry, particularly those working in the service sector. Since its emergence in the mid ‘80s, the service design approach has expanded in the public sector to hospitals, schools and in redesigning public services. Taking courses in service design can help the student jump-start the kind of flexible thinking that usually only comes through years of practice.

Those wishing to pursue this course of study will find international options available. Online opportunities offer scheduling flexibility and can help reduce costs. Search for your program below and contact directly the admissions office of the school of your choice by filling in the lead form.

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The Edible City

TU Berlin Summer & Winter University
Campus Full time 4 weeks June 2017 Germany Berlin

The course is suitable for students of all levels of study who want to gain theoretical and practical knowledge for the design of food-productive urban space. [+]

Best Course Studies in Service Design 2017. Summer University block 1: June 12th - July 6th, 2017 Course price: 1.850 Euros 18 hours of class sessions per week, 5 ECTS credit points Topic With a focus on urban space and urban space production, this summer course explores how food – in all is aspects from producing to marketing to selling to composting – could become a better-integrated part of our cities. Urban agriculture projects in Berlin will serve as case studies and sites for practical growing/building experience. Target group The course is suitable for students of all levels of study who want to gain theoretical and practical knowledge for the design of food-productive urban space. It is especially suitable for students of architecture, landscape architecture, urban design, urban planning and product design who have an interest in the subject area. Learning Goal/Output Students will develop their theoretical knowledge of the emerging subject areas of urban agriculture and urban food systems and learn about methods to design urban space that has a food focus. They will also develop their skills in particpatory design and building processes by working with selected urban agriculture projects in Berlin. Students are encouraged to record and reflect on their learning by means of sketches, photographs and text. Course Components Teaching will be structured in 4 multi-disciplinary components, each running for 1 week and highlighting a particular aspect of the urban food growing theme. Each week will be introduced by context-setting lectures/seminars. These will be followed by practical/design excercises and workshops in and/or for selected urban agriculture projects in Berlin. Participatory design and building methods will guide our work in and/or for our participating projects. Each week will conclude with a series of seminars/lectures aimed at synthesising and recording the acquired theoretical knowledge and practical skills. Students will have access to design workshop spaces and facilities at the University and will visit selected urban agriculture projects in Berlin. Subjects for in-depth investigations (in groups) will be drawn from either the theoretical inputs given or from the practical needs of the participating urban agriculture projects. Short Description With a focus on urban space and urban space production, this summer course explores how food – in all is aspects from producing to marketing to selling to composting – could become a better-integrated part of our cities. Focus of the course are the effects and consequences that our current and future food systems, and especially urban food production, may have on the shape, use and quality of open urban space. When exploring this, we use the European city as a reference working with Berlin as our case study example. Employing methods of design research, we will carry out our investigations in an academic environment that allows theoretical and practice-based exploration of the subject area as well as interdisciplinary collaboration between students of urban design, urban planning, product design, architecture and landscape architecture. As this subject area can be approached from a variety of starting points, the course welcomes particular interests and experiences the prospective students may bring. Urban agriculture projects in Berlin will serve as case studies and sites for practical growing/building experience. Students will have the opportunity to get to know some Berlin-based food-growing projects in greater detail by being engaged in gardening and/or building acitvities that will be jointly planned and carried out by the students and the project participants. Throughout the course, students will be supported in finding their own working methods for recording and evaluating information, as well as for designing and presenting their ideas. Sketching, photographing, building, gardening, discussing, listening, writing and collaging may be some of the tools we will employ individually or in student teams. Prerequisites An open and inquisitive mind as well as the willingness to work in teams is a precondition. The general prerequisites of the TU Berlin Summer University are the following: at least one year of university experience + English level B2 or equivalent. Lecturer(s) Katrin Bohn - course leader Katrin Bohn is an architect and urban practitioner and a Senior Lecturer in architecture at the University of Brighton, UK. She holds a Diploma in Architecture from the Bauhaus-Universität Weimar, Germany, and a Master of Science in Architecture from the University of East London, UK. Between 2010 and 2014, she was guest professor at the Technische Universität in Berlin where she headed the Department City & Nutrition. Katrin has taught, lectured, published and exhibited widely on the design concept of CPUL [Continuous Productive Urban Landscape] which she and architect André Viljoen contributed to the international urban design discourse in 2004. Her projects on productive urban landscapes include consultancy, feasability studies and design proposals as well as food-growing installations and participatory events, mainly for clients in the UK and Germany. In 2015, Katrin won the RIBA President's Award for Outstanding University-located Research. Simon Colwill - guest lecturer Simon Colwill (BA(Hons) Dip(Hons)) studied Landscape Architecture at the University of Greenwich in London and worked for many years thereafter as a freelance landscape architect in Berlin. He has been a teaching and research assistant at the Department of Landscape Design and Construction at the Technische Universität in Berlin since 2004. Since 2007, Simon has been a member of CoCoon (http://cocoon-studio.de/), supervising designbuild projects that follow an interdisciplinary designbuild teaching model involving architects, landscape architects and civil engineers. André Viljoen - guest lecturer André Viljoen is Professor of Architecture at the University of Brighton in the UK (http://arts.brighton.ac.uk/staff/andre-viljoen). He studied architecture at the Dublin Institute of Technology (Diploma in Architecture) and holds a Master of Science in Architecture from the University of East London, UK. With Katrin Bohn he has developed the Continuous Productive Urban Landscape concept and is currently leading an Arts and Humanities Research Council funded international network exploring pathways from practice to policy for productive urban landscapes. [-]

One Year Course in Global Design

IED – Istituto Europeo di Design Barcelona
Campus Full time 1 year September 2017 Spain Barcelona

The One year course in Global Design is addressed to all those interested in getting an introduction to the several disciplines of design (product, interiors, fashion, graphic, advertising and marketing), and it is a help for students in choosing which will become their career. [+]

THIS PROGRAM IS TAUGHT IN ENGLISH The One year course in Global Design is addressed to all those interested in getting an introduction to the several disciplines of design (product, interiors, fashion, graphic, advertising and marketing), and it is a help for students in choosing which will become their career. All throughout the year students acquire the essentials on creation and design. The world of creation is changing, design is becoming a melting pot of disciplines and their practice is being liberalized. The multidisciplinary approach is a part of a mixture process of the fields of application of cretivity. This hybrid education welcomes students to an open study plan with clear intentions: piquing their curiosity, developing creativity and discovering several expressions of design. WHY STUDY THE ONE-YEAR DESIGN COURSE IN BARCELONA? The yearly course in Global Design introduces students to disciplines of product design, interior design, fashion design, graphic design, advertising and marketing, and delves in the expression of cretivity and development of versatility and flexibility. This course takes places within the multicultural context of IED Barcelona, whose aim is to provide knowledge beyond the limits of specific fields, encouraging and providing the natural skills, common to all students, while learning about other disciplines and the links between them all. Furthermore, IED Barcelona regularly schedules conferences, seminars, presentations and activities involving outstanding professionals from all fields of design that help students to get involved with dynamics of multidisciplinarity Objetives The objective of the one-year course in Global Design is the teaching of fundamentals of creation, both at theoretical and practical levels, to obtain a wide education that enables students’ incorporation to different disciplines. The course trains students to become able to create a concept and express an idea through several disciplines. Methodology The course will be developed in three modules: Atheoretical module to acquire academic knowledge A practical module to acquire techniques A module for multidisciplinary projects Student´s Profile The one-year course in Global Design is addressed to all those interested in getting into the disciplines of product design, interior design, fashion design, graphic design, advertising and marketing, helping them to choose the path they want to become their career. During this year, students will acquire the essentials of creation and design. Also, at the end of the course students can create their own work portfolio, an essential tool in the world of design to break into the professional life with more guarantees. The said portfolio captures the practical abilities of a designer, who can show it to future clients or other design schools or institutions. [-]

Extension Course On Design Thinking

IED – Istituto Europeo di Design Sao Paulo
Campus Part time 36 hours April 2017 Brazil São Paulo

Oxygenate the corporate structure of using a business model through design that addresses indeed an innovation culture in the process of creating and managing (Design Thinking). [+]

Best Course Studies in Service Design 2017. THIS PROGRAM IS IN PORTUGUESE Taught Oxygenate the corporate structure of using a business model through design that addresses indeed an innovation culture in the process of creating and managing (Design Thinking). Starts: September Weekdays: 3rd fairs Time: 19h-23h Load Time: 36h Goal: Oxygenate the corporate structure in using a business model through design that addresses indeed an innovation culture in the process of creating and managing (THINKING DESIGN). Innovation is unrelated to see the world as it is but as it could be. The thought of design as a strategic tool, focused on innovation that is vital and is assuming an increasingly important role in day to day business. Contents: - Design Panorama focused on companies that use design as innovation; - What is Design Thinking? - Design human-centered - consumer experience - Process design thinking in business - Application exercises of Design Thinking and Design Quorum: The formation of classes and the beginning of the courses depend on quorum, to ensure the best experience for all participants. The IED SP reserves the right to postpone or cancel the course if you do not get a quorum. Coordination: Hulk Giannelli Hulk Giannelli is formed by the faculty of Industrial Design (design) FAAP in 2000, majoring in Industrial Design at IED - European Institute di Design (2012). Founder of HULKdesign - development of products and processes (2012). Founding partner of nodesign (2000-2009), development manager of new concepts / projects. Winner of numerous awards such as Idea, MCB, IF and Sansung. Currently lectures and workshops in the area of ​​innovation. Expert analyze the design of the optics of its production chain, from raw materials to delivery to the customer, using common analytical tools in management systems as PBS, Benchmark, chart, among others. [-]

Extension Course In Coolhunting - Trend Research

IED – Istituto Europeo di Design Rio de Janeiro
Campus Part time 60 hours March 2017 Brazil Rio de Janeiro

The special course of Cool Hunting - Trends Research enables students to practice research method coolhunting which is widely used in trends research firms, advertising agencies, areas of R & D, branding and innovation. [+]

THIS PROGRAM IS IN PORTUGUESE Taught Provide tools for monitoring trends and movements of a market in continuous transformation. 5th Class of Coolhunting Start Date: March Classes: Tuesday and Thursday - 19h30 to 22h30 Hours: 60 hours Portuguese language Description and Objectives: The special course Cool Hunting - Trends Survey enables students to practice coolhunting research method that is widely used in trends research firms, advertising agencies, areas of R & D, branding and innovation. The student will be encouraged to reflect on the present moment, putting it in contact with theories and topics that generate debates on contemporary and preparing it to prepare thought for new behavioral trends. Another goal is to present the professional who works as coolhunter, what it does, how is your day to day, placing the student in touch with research sources and to professionals already active in this market as well as exercising the practice as coolhunter, putting the student researcher in the situation trends, with the supervision of teachers. The course aims to: - Provide tools for monitoring trends and movements of a market in continuous transformation; - Complement the training of professionals who want to be at the forefront of their fields; - Stimulate thinking about the consumption and the modern consumer; - Encourage and foster an innovative and critical thinking to the development of new products and services; - Denaturalize concepts ready and encourage long-term thinking; - To offer the student the possibility of experience to capture innovation through the supervised fieldwork. Target Audience: Professionals and students of the area of ​​design, fashion, communication, advertising, marketing and anthropology. Course topics: - Individuals, consumption and consumer society. - Trends, fads and fashions. - Cities, streets and behavior in the urban environment. - Technological innovations and their influence on the individual's behavior. - Research and ethnography: leave the field. Preparation and choice of methodologies. - How to search? What to watch? What research? - How to make a coolhunting report. - The daily life of a coolhunting professional. - Analysis, selection and organization of field data. - The different and new sources of research. - How to identify what is "hot"? - Global behavior and the relationship with the site. - Field research supervised by teachers. What the student will learn? - Understand what they are and how to structure consumer behavior trends and how to capture their signals. - Understanding culture on contemporary material. - Understanding urban anthropology and urban ethnography. - Urban ethnography practice. - Practice in the preparation of a trend research: collection, research and analysis tools. - Practice in the preparation of trend research reports (coolhunting). - Understanding on the management of coolhunter research career. - Reflection about the consumption and the modern consumer. * The IED Rio reserves the right to postpone the course if you do not get a quorum. Coordination: Flavia Mendonça Flavia Mendonça is a journalist and graduated in Fashion from UFRJ and UVA, respectively. It worked for ten years in the area, which specializes in issues related fashioned, design, and consumer behavior trends for international companies specialized in trend research as WGSN, Stylus, Trend buero, as well as magazines and websites JC Report, L 'Officiel Brazil, Condé Nast Traveller, Lonely Planet, ABC Design, among others. Freelancer, also served with branded content and marketing strategies and market research for companies such as Melissa, Dell Anno, Bake and Lambretta Watches. He served as a lecturer and researcher at the Center for Future Scenario of the Pontifical Catholic University / PUC-Rio (2007-2012). [-]

Extension Of Ongoing Strategic Design

IED – Istituto Europeo di Design Rio de Janeiro
Campus Part time 60 hours March 2017 Brazil Rio de Janeiro

Course objective is to encourage critical thinking and creative and architectural design capabilities, using the Strategic Design as a tool. [+]

Best Course Studies in Service Design 2017. THIS PROGRAM IS IN PORTUGUESE Taught Encourage critical thinking and creative and architectural design capability using Strategic Design as a business tool. 4th Panel of Strategic Design Start Date: March Lessons: Monday and Wednesday - 19h30 to 22h30 Hours: 60 hours Portuguese language Description and objectives: Course objective is to encourage critical thinking and creative and architectural design capabilities, using the Strategic Design as a tool. The methodology is interactive and collaborative, giving priority to focus on research, reflection of new opportunities and concepts. Classes will be taught by professionals with expertise recognized in the market, which will bring data from the reality of agencies, clients and large cases. The idea is to give students the challenges, experiences and opportunities related to Design, Innovation and Strategic Design. Target Audience: Professional design, architecture, advertising and related fields. Prerequisites: Knowledge of design and higher education. Course topics: The Strategic Design Course follows the methodology of the innovation process through Design Thinking. Module 1: Understanding - Case Design Strategy. - Innovation. - Design, Design Thinking and Strategic Design. Module 2: Plan - Technical Research and Research. - Methodologies and Processes of Strategic Design. - Knowing a Strategic Design agency. - Sustainability in the development and practice in projects. - Branding and Strategic Design. - "Windows Strategic Design": Encounters with invited professionals working in different areas such as: Creative Economy, Policies to Encourage Design, Crowndfunding, Mobility, Education and Service Design. Module 3: Acting Guided by a multidisciplinary team, students will be encouraged to undertake a project by the Design Thinking methodology. The workshops will be theoretical and practical, using the principle of learning by doing. What the student will learn? - New ways of looking and thinking, using the Strategic Design as a design tool. - Conceptualize, develop, design and communicate innovative ideas. - Look closely at its features and capabilities, developing skills and attitudes to professional autonomy. - A new network of people open to talks and debates on design, strategy and innovation. - Knowledge and practice of Design Thinking methodology. Coordinator: Daniel Pan Daniel Pan holds a degree in Industrial Design and Product Design from UFRJ and with great professional experience in factories and major design agencies. Today is a partner and Design Manager at Crama Strategic Design. Manages multidisciplinary teams in strategic design projects focused on innovation: environments, exhibitions, shops, franchise models, furniture and packaging for clients such as Hi, Metro Rio, O Globo, Diageo, Valley, Ipiranga, Rio2016, Sonangol and Technos. * The IED Rio reserves the right to postpone the course if you do not get a quorum. [-]

Design Course Room Acoustics

laSalle Barcelona Postgraduate
Campus or Online Full time September 2017 Spain Barcelona

Spaces speak, respond, host the sounds that occur in them; the magnified and enhanced. The spaces scream, attack, amplify the noise, dirty word, create echoes and distorted messages or music. [+]

Spaces speak, respond, host the sounds that occur in them; the magnified and enhanced. The spaces scream, attack, amplify the noise, dirty word, create echoes and distorted messages or music. - How can we control the action of architecture, materials and shapes on the sounds of space? How good sound spaces designed? - How we solve the acoustic shocks caused by inadequate space? - How the acoustics of a room is measured? Control of reverb, intelligibility, noise control; in short, the acoustic quality of a room due to laws and few requirements that form the core of architectural acoustics. What do you prepare? The Acoustic Design course Salas prepares to offer an effective solution to issues such as: How can we control the action of architecture, materials and shapes on the sounds of space? How good sound spaces designed? How we solve the acoustic shocks caused by inadequate space? How the acoustics of a room is measured? To whom it May concern? The course of Acoustic Design Meeting It is aimed at engineers, architects, installers and other professional public branches. also aimed at those who want to know the laws governing the behavior of sound within an architectural space, to design the appropriate acoustical treatment to each specification, solve problems arising from poor design, learn to choose the right materials and know how to measure acoustic quality of a room. The program includes an intensive module Introduction to acoustics for those who do not have any training in this field. Admission One of the key development Program Masters in La Salle factors are the people who join the program: selected people responding to criteria curriculum, according to academic, functional, sectoral and geographical dimensions that foster the enrichment of the collective. The admission process in La Salle aims to select the most suitable candidates for each program and to ensure the level and quality of coexistence and communication between participants, which is a distinctive feature of the style of La Salle. The admission process for the academic year is now open and the candidates who begin the process as soon as possible because the admissions period remains open until all seats limit established for each academic program is recommended. Cost and Financing: Request information and send you a complete dossier with information on resources, banks and associates. Scholarships and grants: Request information and receive Programs Scholarships and Grants. [-]