Course in Customer Relations in North America

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Customer Relations

A course refers to a specialized study program. It usually takes place on campus but can be delivered online. Courses are popular for people who want to get specific knowledge in one subject.

A master’s degree in customer relationship is helpful to anyone in any facet of business. The program will teach you techniques to provide your customers with the best possible service.

The United States of America is located on the continent of North America. It is the third largest country by size in the world. It has a relatively short history compared to other world nations, has one of the world's largest economies, and has one of the world's most diverse populations.

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Skill Building Programs

Computer Systems Institute
Campus Full time 11 - 44 weeks Open Enrollment USA Lombard Charlestown Skokie Chicago Worcester + 4 more

Computer Systems Institute’s Skill Building programs offer a way for students to gain professional skills needed in the business world. Each program is a specialized, fast-paced, flexible, and academically rigorous course of study. [+]

Course Studies in Customer Relations in North America 2017. Skill Building Programs Computer Systems Institute’s Skill Building programs offer a way for students to gain professional skills needed in the business world. Each program is a specialized, fast-paced, flexible, and academically rigorous course of study. Students supplement classroom lecture with externships in various industry positions. Each program is four academic quarters (44 academic weeks) in length and includes externships as an integral part of learning. These programs are not eligible for Title IV funding (financial aid). Customer Service Specialist Program – 1 Year/44 weeks Tuition – $4,700 per year or $1,175 per quarter Book Fee and Supply Fee – $90 per quarter The Customer Service Specialist program offers advanced development and training in professional and business-related skills. Students learn core competencies of customer relationship management through techniques that teach them to assess, assist, and meet the needs of customers. All four courses of the program – Customer Relationship Management, Call Center, Personal and Home Care Aide, and Customer Service as a Career – will focus on customer service and professional business skills. Customer Relationship Management Course Length: 1 Quarter or 11 weeks Call Center Course Length: 1 Quarter or 11 weeks Case Studies in Customer Service Course Length: 1 Quarter or 11 weeks Customer Service as a Career Course Length: 1 Quarter or 11 weeks Hospitality Industry Professional Program – 1 Year/44 weeks Tuition – $4,700 per year or $1,175 per quarter Book Fee and Supply Fee – $90 per quarter The Hospitality Industry Professional program is designed to help students be successful in different positions within the hospitality industry. Students learn core competencies of hospitality service through techniques that teach them to assess and serve the needs of customers and clients in a multitude of different industries. This program will also introduce the concepts and principles of treating customers as guests and creating an extraordinary experience for them. Quality Service and Reception Course Length: 1 Quarter or 11 weeks Food Service Course Length: 1 Quarter or 11 weeks Case Studies in the Hospitality Industry Course Length: 1 Quarter or 11 weeks Business Etiquette Course Length: 1 Quarter or 11 weeks Small Business Administrator Program – 1 Year/44 weeks Tuition – $4,700 per year or $1,175 per quarter Book Fee and Supply Fee – $90 per quarter The Small Business Administrator (SBA) program is focused on teaching students the essential concepts and skills necessary to grow and manage a business successfully. The one-year program consists of five core courses: Introduction to Small Business Administration, Marketing Strategies for Small Businesses, Bookkeeping, Financial Services, and an externship course. The classes cover the major knowledge-areas of entrepreneurship and equip students with practical knowledge and skills needed to become successful in business enterprises. Introduction to Small Business Administration Course Length: 1 Quarter or 11 weeks Bookkeeping Course Length: 1 Quarter or 11 weeks Marketing Strategies for Small Business Course Length: 1 Quarter or 11 weeks Financial Services Course Length: 1 Quarter or 11 weeks Small Business Administrator Externship Minimum 84 hours of externship and 6 hours of seminars are required for program completion Administrative Assistant Professional Program – 1 Year/44 weeks Tuition – $4,700 per year or $1,175 per quarter Book Fee and Supply Fee – $90 per quarter The Administrative Assistant Professional (AAP) program aims to equip students with necessary administrative skills needed to succeed in an office environment. The program includes the following five courses: Microsoft Word, Microsoft Excel, Office Procedures, Business Communications, and an externship course. The one-year program aims to provide students with imperative knowledge about proper professional behavior in an office environment, management of electronic files, and handling of correct office procedures. Microsoft Word Course Length: 1 Quarter or 11 weeks Microsoft Excel Course Length: 1 Quarter or 11 weeks Office Procedures Course Length: 1 Quarter or 11 weeks Business Communications Course Length: 1 Quarter or 11 weeks Administrative Assistant Professional Externship Minimum 84 hours of externship and 6 hours of seminars are required for program completion Sales and Marketing Professional Program – 1 Year/44 weeks Tuition – $4,700 per year or $1,175 per quarter Book Fee and Supply Fee – $90 per quarter The Sales and Marketing Professional (SMP) program is a one-year program that focuses on a wide array of business topics, theories, and practices. The SMP program consists of five courses: Introduction to Small Business Administration, Social Media Marketing, Communication for Sales, Consumer Psychology, and an externship course. The program assists students in honing the following skills: public speaking, interpersonal communication, sales operations, customer relations, and technical skills (such as digital marketing). Each course that composes the SMP program awards the student with a complete understanding of the sales and marketing world and prepares them to enter the field as a well-read professional. Introduction to Small Business Administration Course Length: 1 Quarter or 11 weeks Social Media Marketing Course Length: 1 Quarter or 11 weeks Communication for Sales Course Length: 1 Quarter or 11 weeks Consumer Psychology Course Length: 1 Quarter or 11 weeks Sales and Marketing Professional Externship Minimum 84 hours of externship and 6 hours of seminars are required for program completion [-]

Managing Customer Relationships for Profit

Kellogg School of Management at Northwestern University
Campus Part time 3 days September 2017 USA Evanston

This program helps senior marketing, IT, and operations executives to design and implement successful customer relationship management strategies for their organizations. Participants will learn state-of-the-art techniques for acquiring new customers, enhancing the value of existing customers, retaining profitable customers, and maximizing customer profitability in consumer as well as business-to-business settings. [+]

As products become less differentiated and demand growth slows, the profitability of a firm increasingly depends on its ability to find, grow, and keep the most valuable customers. This program helps senior marketing, IT, and operations executives to design and implement successful customer relationship management strategies for their organizations. The program offers a cross-functional and technology-enabled perspective on managing customer relationships for profit. Representing a fundamentally different approach to marketing, the program takes a holistic view of customer relationship management by including concepts from marketing analytics, technology management, organization design, and change management. Participants will learn state-of-the-art techniques for acquiring new customers, enhancing the value of existing customers, retaining profitable customers, and maximizing customer profitability in consumer as well as business-to-business settings. Participants will leave with actionable insights into customer life-cycle management, customer lifetime value measurement, and customer profitability measurement.Key Benefits During this course, you will:... [-]


New Strategies for Creating & Managing Customer Loyalty

McCombs School of Business, University of Texas at Austin
Campus Part time 2 days September 2017 USA Austin

In this session we examine what customer focus means, why customer retention is so vital to the firm, and what it takes to achieve customer loyalty. [+]

Course Studies in Customer Relations in North America 2017.

Description

 

The only way companies make money is through their customers. Too often, we lose touch with our customers and we forget how important they are to the success of the organization. In this session we examine what customer focus means, why customer retention is so vital to the firm, and what it takes to achieve customer loyalty. You will examine seven different skills important to building and maintaining customer loyalty including methods of being attentive and responsive to them, techniques for enhancing loyalty, ways of building trust and commitment, methods for demonstrating competency, strategies for recovering from poor customer interactions, principles of hassle-free service, and ways of effectively communicating with customers be it in sales encounter or in a problem solving session. The program focuses on what individual employees can do to build and enhance customer loyalty.... [-]