Course in Customer Relations

Top Course Studies in Customer Relations

Customer Relations

Whether in products or service industries, managing the business to customer relationship is essential to the foundation of a successful, profitable company. Understanding the client, optimizing customer service, directing effective communication or marketing and achieving customer loyalty are some key topics Customer Relationship courses will cover. Customer Relationship courses train future experts in the field how to attract new clients, nurture the ones the company already has, bring former customers back and manage customer-related costs.

With direct relevance to other fields, like business, marketing, sales, analytics, entrepreneurship, management, business administration, international trade and strategy, Customer Relationship courses will provide invaluable insights into one of the most important aspects of a functioning company. Offered by accredited universities and institutions all over the world, with different scheduling options to fit most students' demands, the Customer Relationship courses listed below can help build a path to a rewarding career.

Scroll down to find out more about various Customer Relationship courses. Click on the links to read more and request information, today!

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Course in Online Business: Customer Profiling for Success

FutureLearn
Online Full time Part time 4 weeks September 2017 United Kingdom London + 1 more

This course will introduce you to how, where and why to gather data and how to use it to create customer personas and marketing strategies. [+]

Best Course Studies in Customer Relations 2017. Course in Online Business: Customer Profiling for Success This course is part of the Online Business Success program, which will enable you to launch, market and run your own successful online business. When asked who their customer is, aspiring entrepreneurs often say “anyone”. This could not be further from the truth. This free online course will help you understand how you can use primary and secondary research, to identify the right customer and design engagement strategies to attract and retain them. Understand the data and discover your customer This course will introduce you to how, where and why to gather data and how to use it to create customer personas and marketing strategies. We will help you understand how to develop market analysis strategies and show you how to develop a marketing strategy to guide you towards implementation. By the end of the course, you will understand: who your customer is; how to use data to identify and profile your customer; how to uncover the reasons why they buy; and how to develop profiles and personas for your customer. Get expert online business advice This course is one of four in the Online Business Success program from RMIT University. On every course, you will be guided by academics from the College of Business and the Business Enterprise Unit. Plus you’ll hear from successful online entrepreneurs about how they targeted the most valuable customers for their business. Requirements This course is targeted at learners who have a small business or are considering setting up an online business and wish to understand the principles of market analysis and customer profiling, through a series of examples, learning theory and activities. [-]

Discovered The Needs Of Your Customers

Potential E-Learning
Online Full time Open Enrollment United Arab Emirates Dubai

For anyone responsible for the sale of products includes: Al_husbat director and director of product and commanders officials about the process [+]

Why do we have developed a course? Salespeople are in constant competition to uncover the business requirements for customers to be able to provide the best solution for these requirements. This method may be ineffective and sometimes the client does not know what is the need for him, so it needs to steer. Through this program, we aim to provide a list of simple run of videos that provide practical advice on how to detect the client's requirements and to give confidence in the solutions they offer. And it supports this regulation by a group of resources that will be available to all participants. People targeted For anyone responsible for the sale of products includes: Al_husbat director and director of product and commanders officials about this process. [-]

Salesforce - Training Course (Introduction & Intermediate Level)

E-Careers
Online Part time Open Enrollment United Kingdom UK Online

Become an efficient user of the most popular Customer Relationship Management (CRM) software in the world with this Salesforce training course. [+]

Best Course Studies in Customer Relations 2017. What are the objectives of this course? This course is available to ensure that you have a comprehensive understanding of all the features and elements that lie within SalesForce. Introduction to SalesForce Intro to SalesForce Automation Working with the SalesForce System SalesForce Solution Salesforce Admin Migrating to SalesForce Course Conclusion Who is it intended for? This course is for anyone who has day-to-day contact with the SalesForce software and would like to know all of its functions and features, or anyone who is a prospective user looking to get ahead of the game. What marks this course apart? If you complete this course you will be able to utilise the CRM software to its full capacity as a salesman, sales manager or SalesForce specialist. What happens after requesting information? Once you have enquired you will be contacted by one of our specialist careers advisors who will be able to provide you with any further information you require. [-]

Effective Business Meetings

Potential E-Learning
Online Full time Open Enrollment United Arab Emirates Dubai

People targeted new people in the labor contract with the customer, or who want to learn how to gain experience and improve their skills and competencies meetings, including for example: new graduates, employees, managers, business initiators [+]

Why do we have developed a course? Working with clients meetings constitute an essential part of doing business, which are held periodically. It is often wasting a lot of time and effort in meetings that are not clearly identify the purpose of which, or to prepare for it well, and therefore do not reach the audience in which to clear results. Through this program, we aim to provide a list of simple run of videos that provide practical advice on basic business skills for aspiring professionals. And it supports this regulation by a group of resources that will be available to all participants. People targeted New people in the labor contract with the customer, or who want to learn how to gain experience and improve their skills and competencies meetings, including for example: new graduates, employees, managers, business initiators [-]

Diploma in Tourism and Hospitality Management

Tourism School Bad Gleichenberg
Campus Full time 4 semesters September 2017 Austria Bad Gleichenberg

The four-semester College was established by the Steirischer Hotelfachschulverein for students having successfully completed upper secondary schools (Matura/Abitur) and applicants having passed the College entrance exam who wish to focus on vocational training in the field of tourism. In terms of organisation and accommodation the College is connected with the Hotel School and the Higher Institute of Tourism. [+]

Best Course Studies in Customer Relations 2017. The four-semester College was established by the Steirischer Hotelfachschulverein for students having successfully completed upper secondary schools (A-level) and applicants having passed the College entrance exam who wish to focus on vocational training in the field of tourism. In terms of organisation and accommodation the College is connected with the Hotel School and the Higher Institute of Tourism. Schooling lasts for four semesters. The school year starts in September and ends on the first Saturday in June. (The College entrance exam can be taken at the Tourism Schools.) The College of Tourism and Leisure imparts general education and specific commercial studies, training in the fields of tourism and gastronomy, specialist studies in at least two foreign languages, knowledge and proficiency in the field of guest service, food and beverage operations and in the field of administration and customer service. Practically orientated training guarantees a thorough preparation for employed and self-employed jobs in the various lines of the hospitality and leisure industry and in intermediate and higher commercial administration. Additionally, the courses of the College of Tourism and Leisure focusing on Third Foreign Language provide sound knowledge and skills in the fields of competence in communication, hotel and travel agency correspondence and specialist terminology with reference to tourism management in three languages. Our graduates pursue jobs that require a high degree of responsibility and independence in developing regional and supraregional tourism concepts, in planning, coordinating and supervising operational procedures and specific electronic data processing operations, in negotiating and drafting contracts as well as in all business operations calling for foreign language correspondence. We are determined to meet the ever-growing job demand for more professionally trained English-speaking tourism experts by offering a two year programme for students eager to meet the challenges of globalization. Since October 2002 students enrolling at our college have had the opportunity to opt for the new branch of the college where tuition is exclusively in English language. We firmly believe that in-depth training in English is a natural and necessary step to increasing professionalism in one of the fastest growing industries in the world. Also gaining a high level of competence in English is simply a must for everyone in the hospitality field to cope with the impact of the global economy and to guarantee career advancement. Major factors like internet research classes, in-depth training, computer-supported lessons and internships with hospitality enterprises will contribute to the success of this programme. The College of Tourism and Leisure Industry is a non-profit, degree-granting institution of higher education, supported by the Styrian Chamber of Commerce. Though our legal status is private, our curriculum is recognized by the government and we are under the supervision of the Ministry of Education. Our students are enrolled in four-semester programmes featuring courses for executives in the field of hospitality and tourism. The college offers ours students quality career training by combining class room theory with practical, on-the-job experience. On-campus accommodation and tuition are available at a most competitive price. The courses comprise theoretical and practical teaching in a great variety of subjects of which the following ones are among the most important: English, French, Spanish or Italian, Accounting and Financial Management, Data Processing, Marketing, Economics in the Tourist Industry, Cooking and Serving, Food and Beverage Management and seminars in Tourism Management, Hotel Management, Information Technology as well as Cultural Animation. Practical Training (internship) of three months’ duration at tourist enterprises between the second and third semesters is compulsory. Entrance requirements for the college: General certificate of upper secondary education qualifying for university entrance. TERMS OF ADMISSION Applicants are invited to an entrance interview by appointment in Bad Gleichenberg. It is this that decides on whether admission will or will not be granted. By August those admitted will receive an information leaflet on necessary equipment, dress code and term dates. PRACTICAL TRAINING DURING THE SUMMER BREAK Practical training of a minimum period of 12 weeks is compulsory for all students during the summer break between the second and third semester. It may be carried out in a tourism-related establishment ( - kitchen, service, reception, administration, travel agency - ) in Austria or abroad. The final exam cannot be taken without proper practical training. STUDENTS’ RESIDENCE AT THE TOURISM SCHOOLS The Tourism Schools are run as a private, future-orientated boarding school. As a consequence, our students acquire key qualifications like teamwork, personality development, social skills, leadership qualities and a sense of responsibility. The campus comprises a surface of 25,000 m2 and is situated directly at the park of Bad Gleichenberg. On campus there are students from more than 25 nations. So you have the possibility to get to know foreign cultures, other traditions and customs and last but not least to make friends and create networks for life. By living and studying together on campus the students learn very important soft skills such as team spirit, tolerance, respect, etiquette and leadership. Perfect infrastructure, teachers with work experience and a great number of opportunities for additional training make this college the ideal basis for your future. We offer you a comprehensive program including sports and wellness (fitness rooms, modern sports hall), music and cultural activities in a modern campus environment equipped with free WIFI. In addition you can take part in different excursions. SNIFFLE DAYS Visit us for free for one day and stay a night on our Campus. This way you may get to know our school, students, teachers and employees at the same time! [-]

SAP FICO

Learners Point Training Institute
Campus Full time September 2017 United Arab Emirates Dubai

SAP Financials offers students preparing for certification exams and make them familiar with different fields of Financial accounting. The course also helps students already working on SAP Financials master their work. [+]

SAP Financials offers students preparing for certification exams and make them familiar with different fields of Financial accounting. The course also helps students already working on SAP Financials master their work. Who needs the course Accounts & Finance professionals who are seeking to enhance their knowledge or aspiring for SAP certification. Course outcome SAP financial accounting Introduces users with the functionalities of the field of SAP and or prepare them for certifications exams. Understanding and mastering the principles of Sap Financial Accounting system. Learn Important terms of Financial Accounting practice, Asset Accounting, General ledger, Sub ledger, statement of accounts receivable & payable Synopsis Of How The SAP Finance Module Integrates with other Modules. [-]

Skill Building Programs

Computer Systems Institute
Campus Full time 11 - 44 weeks Open Enrollment USA Charlestown Skokie Chicago Worcester Lombard + 4 more

Computer Systems Institute’s Skill Building programs offer a way for students to gain professional skills needed in the business world. Each program is a specialized, fast-paced, flexible, and academically rigorous course of study. [+]

Best Course Studies in Customer Relations 2017. Skill Building Programs Computer Systems Institute’s Skill Building programs offer a way for students to gain professional skills needed in the business world. Each program is a specialized, fast-paced, flexible, and academically rigorous course of study. Students supplement classroom lecture with externships in various industry positions. Each program is four academic quarters (44 academic weeks) in length and includes externships as an integral part of learning. These programs are not eligible for Title IV funding (financial aid). Customer Service Specialist Program – 1 Year/44 weeks Tuition – $4,700 per year or $1,175 per quarter Book Fee and Supply Fee – $90 per quarter The Customer Service Specialist program offers advanced development and training in professional and business-related skills. Students learn core competencies of customer relationship management through techniques that teach them to assess, assist, and meet the needs of customers. All four courses of the program – Customer Relationship Management, Call Center, Personal and Home Care Aide, and Customer Service as a Career – will focus on customer service and professional business skills. Customer Relationship Management Course Length: 1 Quarter or 11 weeks Call Center Course Length: 1 Quarter or 11 weeks Case Studies in Customer Service Course Length: 1 Quarter or 11 weeks Customer Service as a Career Course Length: 1 Quarter or 11 weeks Hospitality Industry Professional Program – 1 Year/44 weeks Tuition – $4,700 per year or $1,175 per quarter Book Fee and Supply Fee – $90 per quarter The Hospitality Industry Professional program is designed to help students be successful in different positions within the hospitality industry. Students learn core competencies of hospitality service through techniques that teach them to assess and serve the needs of customers and clients in a multitude of different industries. This program will also introduce the concepts and principles of treating customers as guests and creating an extraordinary experience for them. Quality Service and Reception Course Length: 1 Quarter or 11 weeks Food Service Course Length: 1 Quarter or 11 weeks Case Studies in the Hospitality Industry Course Length: 1 Quarter or 11 weeks Business Etiquette Course Length: 1 Quarter or 11 weeks Small Business Administrator Program – 1 Year/44 weeks Tuition – $4,700 per year or $1,175 per quarter Book Fee and Supply Fee – $90 per quarter The Small Business Administrator (SBA) program is focused on teaching students the essential concepts and skills necessary to grow and manage a business successfully. The one-year program consists of five core courses: Introduction to Small Business Administration, Marketing Strategies for Small Businesses, Bookkeeping, Financial Services, and an externship course. The classes cover the major knowledge-areas of entrepreneurship and equip students with practical knowledge and skills needed to become successful in business enterprises. Introduction to Small Business Administration Course Length: 1 Quarter or 11 weeks Bookkeeping Course Length: 1 Quarter or 11 weeks Marketing Strategies for Small Business Course Length: 1 Quarter or 11 weeks Financial Services Course Length: 1 Quarter or 11 weeks Small Business Administrator Externship Minimum 84 hours of externship and 6 hours of seminars are required for program completion Administrative Assistant Professional Program – 1 Year/44 weeks Tuition – $4,700 per year or $1,175 per quarter Book Fee and Supply Fee – $90 per quarter The Administrative Assistant Professional (AAP) program aims to equip students with necessary administrative skills needed to succeed in an office environment. The program includes the following five courses: Microsoft Word, Microsoft Excel, Office Procedures, Business Communications, and an externship course. The one-year program aims to provide students with imperative knowledge about proper professional behavior in an office environment, management of electronic files, and handling of correct office procedures. Microsoft Word Course Length: 1 Quarter or 11 weeks Microsoft Excel Course Length: 1 Quarter or 11 weeks Office Procedures Course Length: 1 Quarter or 11 weeks Business Communications Course Length: 1 Quarter or 11 weeks Administrative Assistant Professional Externship Minimum 84 hours of externship and 6 hours of seminars are required for program completion Sales and Marketing Professional Program – 1 Year/44 weeks Tuition – $4,700 per year or $1,175 per quarter Book Fee and Supply Fee – $90 per quarter The Sales and Marketing Professional (SMP) program is a one-year program that focuses on a wide array of business topics, theories, and practices. The SMP program consists of five courses: Introduction to Small Business Administration, Social Media Marketing, Communication for Sales, Consumer Psychology, and an externship course. The program assists students in honing the following skills: public speaking, interpersonal communication, sales operations, customer relations, and technical skills (such as digital marketing). Each course that composes the SMP program awards the student with a complete understanding of the sales and marketing world and prepares them to enter the field as a well-read professional. Introduction to Small Business Administration Course Length: 1 Quarter or 11 weeks Social Media Marketing Course Length: 1 Quarter or 11 weeks Communication for Sales Course Length: 1 Quarter or 11 weeks Consumer Psychology Course Length: 1 Quarter or 11 weeks Sales and Marketing Professional Externship Minimum 84 hours of externship and 6 hours of seminars are required for program completion [-]

B2B Customer Assessment in Asia

Institute For Asia Strategy And Knowledge (I-ASK)
Campus Full time 2 days August 2017 Singapore

This two-day seminar will train you to assess and manage customers in the B2B sector in Asia. The course teaches you a structured approach [+]

B2B Customer Assessment in Asia

Course Overview

This two-day seminar will train you to assess and manage customers in the B2B sector in Asia. The course teaches you a structured approach to evaluate product fitness versus competitor offerings, quantify the size of markets and test these markets without taking on too much risk. Additionally, the seminar provides an introduction to establishing sales channels, preparing product launch campaigns and managing relationships with your key accounts.

Why shall you attend?

Assessing customers in the B2B sector, choosing a suitable sales strategy among confusing alternatives and managing your key customers are crucial to your long-term success and profitability in Asia. This two-day seminar equips you with professional tools to establish sustainable, effective and profitable sales channels in Asia.... [-]


Managing Customer Relationships for Profit

Kellogg School of Management at Northwestern University
Campus Part time 3 days September 2017 USA Evanston

This program helps senior marketing, IT, and operations executives to design and implement successful customer relationship management strategies for their organizations. Participants will learn state-of-the-art techniques for acquiring new customers, enhancing the value of existing customers, retaining profitable customers, and maximizing customer profitability in consumer as well as business-to-business settings. [+]

Best Course Studies in Customer Relations 2017.

As products become less differentiated and demand growth slows, the profitability of a firm increasingly depends on its ability to find, grow, and keep the most valuable customers. This program helps senior marketing, IT, and operations executives to design and implement successful customer relationship management strategies for their organizations. The program offers a cross-functional and technology-enabled perspective on managing customer relationships for profit. Representing a fundamentally different approach to marketing, the program takes a holistic view of customer relationship management by including concepts from marketing analytics, technology management, organization design, and change management. Participants will learn state-of-the-art techniques for acquiring new customers, enhancing the value of existing customers, retaining profitable customers, and maximizing customer profitability in consumer as well as business-to-business settings. Participants will leave with actionable insights into customer life-cycle management, customer lifetime value measurement, and customer profitability measurement.Key Benefits During this course, you will:... [-]


New Strategies for Creating & Managing Customer Loyalty

McCombs School of Business, University of Texas at Austin
Campus Part time 2 days September 2017 USA Austin

In this session we examine what customer focus means, why customer retention is so vital to the firm, and what it takes to achieve customer loyalty. [+]

Description

 

The only way companies make money is through their customers. Too often, we lose touch with our customers and we forget how important they are to the success of the organization. In this session we examine what customer focus means, why customer retention is so vital to the firm, and what it takes to achieve customer loyalty. You will examine seven different skills important to building and maintaining customer loyalty including methods of being attentive and responsive to them, techniques for enhancing loyalty, ways of building trust and commitment, methods for demonstrating competency, strategies for recovering from poor customer interactions, principles of hassle-free service, and ways of effectively communicating with customers be it in sales encounter or in a problem solving session. The program focuses on what individual employees can do to build and enhance customer loyalty.... [-]