Course in Managing Front Office Operations

International Hotel School

Program Description

Course in Managing Front Office Operations

International Hotel School

– Certification –

Graduates receive an AHLEI Certificate for each module completed as well as an IHS Short Course Certificate.

Course Description

Students learn to increase front office efficiency and help sales grow with the knowledge and skills gained from the completion of this module. Topics include revenue management and the latest technology applications. This module shows how front office activities and functions affect other departments and focuses on how to manage the front office to ensure the property’s goals are met.

What does the programme cover?

  • Classification of hotels in terms of their ownership, affiliation, and levels of service.
  • The various functional areas within hotels.
  • Front office operations during the four stages of the guest cycle.
  • The reservations process and tools managers use to track and control reservations.
  • The registration process and creative registration options.
  • Typical service requests that guests make at the front desk.
  • Important issues in developing and managing a security program.
  • Creating and maintaining front office accounts.
  • Functions and procedures related to the check-out and account settlement.
  • Cleaning responsibilities of the housekeeping department.
  • The front office audit process.
  • Ratios and formulas used to forecast room availability.
  • Revenue management including capacity management, discount allocation, and duration control.
  • Effective hiring and orientation of front office staff.
This school offers programs in:
  • English


Last updated March 30, 2016
Duration & Price
This course is Online
Start Date
Start date
Mar. 2017
Duration
Duration
10 weeks
Part time
Price
Price
380 USD
Information
Deadline
Start date Mar. 2017
Place
South Africa Durban
Application deadline Request Info
End date Request Info
Duration 10 weeks
Price 380 USD
Please note that where we quote prices in US Dollar this is an estimate only. The published South African price will be charged upon checkout.