Course in Introduction to Marketing

Coursera

Program Description

Course in Introduction to Marketing

Coursera

Course in Introduction to Marketing

This Wharton course will teach the fundamentals of marketing by getting to the root of customer decision making. The course will focus on branding strategies, customer centricity and new market entry.

About the Course

PART OF THE WHARTON FOUNDATION SERIES

This course is part of the Wharton foundation series in the MOOC format. It is taught by three of Wharton's top faculty in the marketing department, which is consistently ranked as the #1 marketing department in the world. This course features on-location videos and debates between the three professors.

The three core topics focus on customer loyalty. The first is about branding: given a very disparate world in which new startups are emerging constantly, brand equity is one of the key elements of keeping customers so that they have a trusted source for their needs. The second topic is customer centricity, which is taught in a global context where students learn how to gather needs and focus on the customer via discussion forums and empirical examples which are advanced by the mix of cultures in the course. Finally, the course explores practical, go-to-market strategies to help students understand the drivers that influence customers and see how these are implemented prior to making an investment.

Course Syllabus

MODULE ONE: Branding

Weeks 1 - 3

  • Marketing Strategy and Brand Positioning
  • Customer Decision Making and the Role of Brand
  • Brand Communications and Repositioning

MODULE TWO: Customer Centricity

Weeks 4 - 6

  • Establishing Competitive Advantage through Customer Centricity
  • How Can Customer Centricity be Profitable?
  • Vocabulary of Customer Centricity and Customer Relationship Management (CRM)

MODULE THREE: Go to Market Strategies

Weeks 7 - 9

  • Omni-Channel Strategy and Online-Offline Interaction
  • How to Find Lead Users and Facilitate Influence and Contagion
  • Social Targeting, Social Advertising and Persuasion

Recommended Background

While no background is required for this course, it is a graduate level MBA course where a basic knowledge of marketing concepts may be helpful.

Suggested Readings

Optional, recommended readings will be posted throughout the course at no cost to the student.

Course Format

There will be three modules of three weeks each that span the critical fundamentals of marketing. Each module will be led by one of the three instructors; at the end of each module the three instructors will engage in a dialogue about the module and there will be an assessment covering the material. The student will be exposed to empirical examples of how companies implemented the strategies discussed and what the outcomes were.

Eligible for

  • Verified Certificate
  • Statement of Accomplishment

Course at a Glance

  • 9 weeks of study
  • 5-6 hours/week of work
  • English
  • 中文 subtitles
This school offers programs in:
  • English
Duration & Price
This course is Online
Start Date
Start date
Sept. 2016
Duration
Duration
9 weeks
Full time
Price
Price
Information
Deadline
Start date Sept. 2016
Place
USA USA Online
Application deadline Request Info
End date Request Info
Duration 9 weeks
Price Request Info
Videos

The Wharton Foundation Series